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I love Primary Arms customer service...

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  • gun toting monkeyboy
    Calguns Addict
    • Aug 2008
    • 6820

    I love Primary Arms customer service...

    I am swapping out scopes on a rifle, and I have PA 30mm rings on it. The new scope is a 1" model. And of course, since it has been years, I have no idea where the shims that came with the rings went. I sent an email to PA about buying another set of shims to replace them on the Friday before Christmas, figuring they would get back to me whenever, and let me know how to go about ordering them. They sent me an email that night saying they were sending me another set for free. It showed up here at my office today, after the USPS wasn't able to deliver it here on Christmas eve because we were closed. That is why I love using that company. Good products, great prices, and incredible customer service.

    -Mb
    Originally posted by aplinker
    It's OK not to post when you have no clue what you're talking about.
  • #2
    2zero9
    Senior Member
    • Dec 2012
    • 887

    PA is my number 1 shopping website.
    sigpic

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    • #3
      m16
      Veteran Member
      • Aug 2010
      • 2527

      They are a great company, I've had nothing but good experiences shopping with them.

      I got a bad ADM mount once and they accepted the return without any hassles, and shipped out a replacement on the same day they received my package.
      Marine Raider Foundation

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      • #4
        pc_load_letter
        Veteran Member
        • Jan 2011
        • 2520

        Originally posted by 2zero9
        PA is my number 1 shopping website.
        Yup, mine too. I try to get as much as I can there.

        Comment

        • #5
          fauxkat
          Junior Member
          • May 2012
          • 70

          They get things in the mail incredibly quick and are a pleasure to deal with.

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          • #6
            tal3nt
            Veteran Member
            • Mar 2012
            • 3168

            The o rings on my adjustment caps for my red dot were getting dry and cracked. I sent them an email about it, no response, but literally like two days later I had two fresh o rings in the mail. PA is what all other CS should be like

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            • #7
              kdruff2
              Senior Member
              • Dec 2012
              • 1218

              A couple weeks back, I made a purchase late on a Friday afternoon (4ish). I messed up on the shipping address and hurriedly call the CS service #. Guess who picks up and proceeds to correct my shipping info? Marshal, the CEO, if I'm not mistaken.
              Last edited by kdruff2; 12-26-2013, 4:57 PM.

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              • #8
                Dannicus
                Veteran Member
                • Jan 2011
                • 2577

                Yup!

                They ship fast, respond to email, questions quick, and don't hesitate to take items on return (within reason) if you don't like them.

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                • #9
                  Mossy Man
                  Calguns Addict
                  • Jun 2011
                  • 7641

                  I purchased several things from Primary Arms and I've been happy every single time.

                  Comment

                  • #10
                    DudeDoug2000
                    Member
                    • Jun 2010
                    • 232

                    I ordered a micro dot Monday night after hours. I put in the comments section to mark out the cost on the receipt because it was being sent as a gift. I knew it wouldn't get there by Christmas, I just told my dad to keep an eye out for a package. It got there this morning, fast shipping and great customer service. I've bought from them before on several occasions and will continue to do so.
                    "It's time to die"
                    Chuck Norris In Invasion U.S.A.

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                    • #11
                      atolax25
                      CGN/CGSSA Contributor
                      CGN Contributor
                      • Jun 2012
                      • 768

                      Great CS and great products to boot. Gotta love them and the stuff they sell.

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                      • #12
                        Ninety
                        Veteran Member
                        • Nov 2012
                        • 4062

                        PA is truly top notch in the service department.
                        NRA Member
                        The Constitution does not bestow wisdom. It's up to the body politic to be wise. -Patriot
                        All that is required for evil to prevail is for good men to do nothing.
                        -Edmund Burke
                        I'd much rather go to my grave never needing my gun, than go there wishing I had it.
                        - Phil Dalmolin

                        The Battle of Athens was illegal too.

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