Obnoxious Noveske customer service

[kotton]

as is the whining about whining

[calishine]

As is the on both sides of the argument.

[Rorge Retson]

as is the whining about whining

And the whining about whining about whining.

[Dhena81]

I enjoy my CHF and SS Noveske barrrrells

[gun toting monkeyboy]

And the whining about whining about whining.

Seriously. It is getting to the point where this is just getting redundant.

[smittty]

Ive contacted numerous companies about making me a custom laptop case and they all turned me down, but i still bought misc items from them. Simply because there isn't money to be made in just one of something. And they told me that flat out, but I didn't complain about it to the world,i agree that his 2nd email was a bit snarcky though. The company i work for turns down work everyday because we are simply to busy to get what they want in the time frame they want; I would rather be upfront about it than have a customer mad that we didn't get the job done when they wanted. It's sucks to do but it happens.

His 1st email was pretty blatant. "We are not interested". long way of saying... No.

I agree. I just think it wouldn't have taken any more energy to reply in a more friendly manner and in doing so they'd have kept a customer. Something like "thank you for your inquiry, unfortunately we are not equipped to make sucha part blaa blaa blaa....., best regards, joe blow".

The gun business is good right now but things change. Keeping customers is a lot easier than finding new ones. All you guys who are *****ing about this topic should make note of that.

[HonkingAntelope]

I do not find the response "we're not interested in...." to be at all offensive, rude of intention or even abruptly dismissive.

The expression "not interested in..." really is a *polite* way of saying "No we won't do this."

We have someone here asking for a weird-*** caliber that requires special custom non-high-volume work. The net cost of doing this is a loss - likely a one-off, and incurs opportunity costs to an already-busy shop. He probably assumed overall sanity and figured the OP was smart enough to understand this.

Maybe it's just because English is my second language, but even the original response practically radiates condescension (I'm not even mentioning the followup reply). The feeling may well have been justified, but a simple reply saying "Sorry, but we can't help you with that" would've been a far more polite and appropriate response than what the OP got.

[gun toting monkeyboy]

I heard back from Pac Nor. They were incredibly polite over the phone, and said they do indeed make barrel blanks cut to AR 15 dimensions in any caliber I want. No gas port or barrel extensions, which is what I was expecting. But they were more than happy to work with me.

-Mb

[IVC]

I heard back from Pac Nor. They were incredibly polite over the phone, and said they do indeed make barrel blanks cut to AR 15 dimensions in any caliber I want. No gas port or barrel extensions, which is what I was expecting. But they were more than happy to work with me.

-Mb

Not interested

[gun toting monkeyboy]

Not interested

See, that is the appropriate use of that phrase.

[cwin]

I think his first response was pretty clear but that does not excuse the way he responded to you the second time. Sorry you didn't have a good experience communicating with them. When I call Noveske, I usually talk to Joel and have had only positive experiences.

[kotton]

For some reason, he thought he could find a partway finished AR barrel. Those don't exist.

I heard back from Pac Nor. They were incredibly polite over the phone, and said they do indeed make barrel blanks cut to AR 15 dimensions in any caliber I want. -Mb

i loled

[russ69]

I heard back from Pac Nor. They were incredibly polite over the phone, and said they do indeed make barrel blanks cut to AR 15 dimensions in any caliber I want.

Did you specify .35 cal?

[mroels]

This is why you don't put back office/shop people in client-facing roles unless they've been correctly trained.

Wrong. I keep reading the excuse that this guys is a tech. Who cares? If I send a customer to my accounting dept. regarding a problem, I don't expect them to be CS savvy but I do expect them to convey that the customer matters. If I send a customer to our IT dept to speak to a cyber geeky tech with limited social skills, I'd still expect them to treat the customer well. If they don't there will be an issue.

I personally don't find the response rude, I would not have been offended, but I would no longer be a customer. It is the "not interested" part that bothers me. To me it means they don't want to do it. And there is no reason not to want to do something for a customer. If its not profitable, then response should be we can't do it. If not set up for it, response we can't do it. Illegal to do, response we can't do it. Too busy with other venture, response we can't do it.

To use an earlier example about ordering a burger from McDonalds with 8 patties. Go try it. See what the response is. It might be "sorry we can't do that", but I garauntee it won't be "we're not interested in doing that".
What this response read like to me is "no problem but we don't want to" or "that's such a dumb idea for a barrel I above it and don't want to do it" or "not nearly challenging enough for me, not interested"

[gun toting monkeyboy]

Did you specify .35 cal?

They had no problem with .35 caliber. I got the impression that any caliber they make would have been possible.