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Customer service lives!!

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  • mixerman73711
    Member
    • Feb 2010
    • 209

    Customer service lives!!

    Ok this is small, and rather insignificant, but it means something to me, and I thought I would share it with you all.

    Last month, I went pig hunting, and I took ,my Arsenal Ak for some plinking. I ended up busting brush and climbing canyons all day long, so took the AK in the thick stuff instead of my normal rifle. It is equipped with a Solar Tactical grip wrap, and during the two days I hiked and hunted I ended up loosing all of the retaining screws somewhere in the hills. So I contacted Solar Tactical about buying some new screws. The only response I got was one asking me for my address. Today a package came with a new set of screws. No charge, no questions. They are small, and I am sure cheap, but I dont care. It seems that service like this does not occur without spending 10's of thousands of dollars on something, or without lots of *****ing to somebody until you are red in the face clutching a receipt and a copy of their return policy.

    Thank you Solar Tactical.
    " Trying is the first step towards failure " - Homer J. Simpson
  • #2
    sequoia_nomad
    Senior Member
    • Mar 2010
    • 803

    Sounds great. Rcbs is just like that, they happily send you whatever you need, even if you bought your gear used. Gotta love a good solid Made in USA company, there aren't many around these days.

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