Hk rebate, how long does it take?

[maylebox]

I sent an email to the main HK customer service and and was able to get an email from the rebate people. They said they never had my original submission and then also had me send them a bank statement proving I actually paid for the guns. So they are sending my rebate out. Had I not contacted them I would be out of luck. Do not want to see if yours just shows up. If you don't have your rebate by now, you need to get on it and contact them.

A similar thing happened to me in the past few days. Emailed and got email receipt confirmation on Jan 13th. Finally contacted them last week and they said the receipt I sent them didn't have the method of payment on it. So they were just going to deny my claim without notifying me or giving me the opportunity to get them the proper info. I sent them the only receipt I got from the dealer. After being allowed to send them a copy of my bank statement confirming the purchases she said all was good and they'd be sending the cards out as soon as they came in. My buddy bought his HK from the same dealer so he had the same problem. Yesterday he had to send in a copy of his bank statement too.

[JDay]

I'm giving them one last chance to make good on my rebate before I file a complaint with the FTC and Attorney General for fraud. My rebate was submitted on time and I received confirmation that HK got it. It has been over 3 months and they have not made good on their promise, in violation of both state and federal laws. I will then proceed to the court house and file to sue them in small claims for the amount of the rebate plus the cost of my time to go to court.

[Justintoxicated]

7 months now and I still have not received my rebate.

[JDay]

7 months now and I still have not received my rebate.

It hasn't even been 6 months since the rebate offer started.

[Justintoxicated]

It hasn't even been 6 months since the rebate offer started.

Your right lol, I was thinking early november but it was early december when mine went out.

Got it in the mail today!

[JDay]

I finally received a reply today.

I looked over the documents that you originally sent in. Your documents
were deemed invalid. Hand written receipts without additional proof of
purchase were not accepted.
Thanks for your interest in HK.

Best regards,
Jenna Hudgens
HK Promotions

To which I replied.

This was not stated anywhere in the rebate terms, which is a legally
binding contract, nor was I ever asked to provide additional proof.
Furthermore I purchased this handgun from an authorized HK dealer.

In the *terms and conditions it states that if terms and conditions are not met then offer will not be sent. It states we can ask for additional information but it does not state that we have to. We do not call anyone with invalid receipts.*

Thanks for your interest in HK.*

Best regards,*
Jenna Hudgens*
HK Promotions

This is blatant fraud. Not only are hand written receipts standard industry wide, I purchased this firearm from an HK authorized dealer. Time to report this scam to the FTC and Attorney General and initiate legal proceedings.

[dachan]

Time to report this scam to the FTC and Attorney General and initiate legal proceedings.

Please keep us updated on the proceedings.

[vg247]

I finally received a reply today.



To which I replied.





This is blatant fraud. Not only are hand written receipts standard industry wide, I purchased this firearm from an HK authorized dealer. Time to report this scam to the FTC and Attorney General and initiate legal proceedings.

JDAY- please pm me your number, I had a very long ordeal dealing with her and have been quite busy in addition to being too upset to write the long story here.. I'll share with you the issue I encountered with HK's b s.

Anyone else, who has had the same issues with HK please don't hesitate to contact me so I can shed some light. Just make sure you have already followed the rebate guidelines, I'll be happy to see if I may help you guys base on my dealings with them.

I just don't want to specifically name individuals on a public forum and appear to be bashing HK staff...

[JDay]

Will do. What pisses me off is someone on HKPRO was told to submit more documentation today and had their rebate approved.

This is the receipt they said was unacceptable.

[vg247]

Will do. What pisses me off is someone on HKPRO was told to submit more documentation today and had their rebate approved.

This is the receipt they said was unacceptable.

Gee whiz, perhaps HK USA's definition of a "sales receipt" is in German :-( Very poor business practices, from a reputable firearms manufacturer.

Seems like they tried everything in the book to deny the rebates...please see my next post:

[softmentor]

I find H&K customer service to be some of the best I've experienced in any company of any sort. May I respectfully suggest that instead of venting your anger at them and making threats, that you may want to softly and patiently ask if there is something you can do to still get the rebate. They are still people and most people don't go out of their way for someone who is impatient and making threats, but will go the extra mile for someone who is kind, patient, respectful and politely asks for help.
For instance show a register receipt for the same amount, a credit card statement for the same day to the same store, maybe even a copy of your DROS showing you had the gun registered to you. Perhaps they will accept one of these?
I used a hand written receipt much like the one you show here, but backed it up with the little cash register receipt that was for the payment. I also had a hitch with one of my 2 rebates and called them and politely worked it out. Second rebate paid, it just took a little respectful communication.
more with honey that vinegar.

[JDay]

I was quite respectful with Jenna.

[vg247]

I finally received a reply today.



To which I replied.





This is blatant fraud. Not only are hand written receipts standard industry wide, I purchased this firearm from an HK authorized dealer. Time to report this scam to the FTC and Attorney General and initiate legal proceedings.

So here goes my story CalGuns friends and colleagues-

Last Friday, after patiently waiting over 3 months from submission of my rebate both via email and hard copy via USPS mail on January 12th (within the postmark deadline specified of Jan. 15, 2015 on the rebate form), I decided to email HK and follow up on the status (as you all know the form says "allow 4-6 weeks for processing etc etc.)

-first was an automated response saying something along the lines that "the final rebates have been mailed April 15th and no more are going out"

-next, comes a reply, QUOTE:

We mailed your rebate out on January 8th.
Thanks for your interest in HK.

Best regards,
Jenna Hudgens
HK Promotions

I then replied and said how can you mail my rebate on January 8th when I submitted the form January 12th?? (Some incompetence here already...)*

Jenna from HK responds and asks for the serial number of my gun, which I then provided her.

- Her responses, QUOTED:

That serial number is not in the system. Did you email or mail in your submission?
Thanks for your interest in HK.

Best regards,
Jenna Hudgens
HK Promotions


I said both via email and mail, and I attached the copies of the sales receipt, rebate form I filled, and went the extra step to scan my credit card statement showing the charge to the HK dealer with price paid (highlighted) **more incompetence


- Her email response, QUOTED:

I have pulled up your emailed rebate submission. It doesn't show how it was paid for or when. There is an invoice but no actual receipt of payment. It is invalid.
Thanks for your interest in HK.

Best regards,
Jenna Hudgens
HK Promotions



I was furious as my sales receipt was on letterhead and clearly shows the HK dealer's name and contact info, it shows my name and address (under SOLD TO), the HK gun model and serial # along with purchase/ship date of 12/31/14 and "total price" (similar to JDAY's posted receipt but mine is all printed)

I then picked up the phone and called HK, got some guy that sounded like a "tool" saying he doesn't handle Rebates. I said please transfer me to the department that does, at which time he was all "ah uh hmm" as if he did not know what I was referring to; then I specifically asked for Jenna Hudgens in the Rebate department and he put me right through to her....

Once I had Jenna on the line I literally recited to her all the terms and conditions of the rebate (even reading the fine print), all she kept repeating like a broken record was what she stated in the above email "It doesn't show how it was paid for or when. There is an invoice but no actual receipt of payment" ...I then said how much more of a Sales Receipt do you want, what I submitted is clearly a sales receipt and furthermore I just sent over to you my credit card statement showing proof of purchase which shouldn't even be needed. I told her that no where on the Rebate form does it state I have to show "method of payment or when" it just requires a copy of the sales receipt.

Jenna then switched gears in her tone and comes out saying, "no more rebates will be mailed, the last ones were mailed April 15th" ...

I then told her that I would like to escalate this matter and would like to speak with a supervisor. She informed me his name (PM me for info**) and that he was gone for the day, then she gave me his number to call Monday.. .. ..


Come this Monday, I called the supervisor 10a EST/ 7a PST:

It appears he had all my info on his desk as right when I prefaced what transpired during my dialogue with Jenna from the previous Friday, he already knew:

---> The supervisor tells me my Rebate is invalid for the following reasons:

-He said my Sales Receipt does not show an FFL "ship to address" and all prior Sales Receipt they received from the dealer I purchased from had this field filled in. --I tell him this was my first purchase from this HK dealer and perhaps they forgot to fill out the field since it was December 31, 2014 and people might be getting ready for the holidays etc.

-The supervisor also said the Payment Method is not filled out. --I tell him it shouldn't matter as the Sales Receipt clearly shows the purchase price and additionally I provided my credit card statement which reflects the purchase price and HK dealer's name (transaction post date : January 2, 2015)
--He then says, you didn't purchase the gun within the allowable Rebate purchase period because the date of the charge on my statement was January 2, 2015. --I explained to him the transaction date was 12/31/14 but credit cards don't post the transaction until days later, which was January 2, 2015 in my case (especially with January 1 being a holiday) ..he totally acted like this process regarding credit card charges posting was all new to him

-He next sounded like a smart *** and say "have you ever got a rebate before?" --I tell him numerous times in my life, and not once have I had such unreasonable negative experiences; he says "I'm sorry you feel this way" sarcastically


---> that was the final straw and I told him: this is the worst customer service and poorest business practices and ethics from such a reputable company as HK. I told him perhaps HK doesn't need or care about fulfilling their contractual Rebate obligations to just "1" civilian like myself due to all it's LEO/Military contracts; I further told him this $200 Rebate was an incentive to get consumers to buy HK guns, but I can do without it and trust that this will be my last HK firearm and that I will spread the word through all forum communities about this B S' from HK.......

--The supervisor totally then switches gears and tone as though nothing I mentioned above transpired between he nor I. He then randomly asks me whether I have shot the gun (I said not yet), he then tells me they are nice and asks if I compete....without further a do, with no rhyme or reason and no transition nor correlation, he tells me they will be mailing my Rebate out in 7-10 business days and verified my mailing address.

At this point it will be interesting to see whether anything shows up in the mail, but I am not counting on it and will eat the loss..

I later looked up the supervisor's name and it shows his title is "Contracts and Acounts Manager, HK" on Linked-In --- WOW!!! Damn scary that's the type of service one gets from someone in HK management and it was worst than dealing with a used car salesman or pulling teeth!!!



So that's my story, and bottom line is HK may make fine guns but this entire Rebate thing is worst than a scam; furthermore everything above proves how much they are unwilling to send you the rebate and try to find every excuse in the book not to.

The reflection of HK's customer service from Jenna to her manager was most inferior and the worst.


===> Thank you all for reading- I hope either you found this entertaining, helpful, or informative about HK (our favorite "No Compromises" firearms manufacturer)

*** HK has failed us on all accounts and across all levels with this rebate, perhaps they don't care as we fell for it and went for the incentive to purchase their guns with the offer. Additionally, we lowly civilians are worth pennies compared to their LEO/Military contracts


Please feel free to copy and paste my accounts here on any and all public forums so the world is aware about HK and their customer service...

Be safe friends and hope you get your Rebates

((((Btw, for the record I WAS respectful, patient, and very nice speaking to Jenna and the supervisor above ...))))


V'

[dachan]

Vg, what are your thoughts on why of the thousands of rebate applications received by HK, yours gets denied? Seems that you did everything right and your documentation was no different that many others that were sent. Why do you think you were singled out?

[JDay]

Vg, what are your thoughts on why of the thousands of rebate applications received by HK, yours gets denied? Seems that you did everything right and your documentation was no different that many others that were sent. Why do you think you were singled out?

I'm pretty confident that he is getting his since that's what Henry told him. Henry has been getting the rejected rebates approved according to many people on HKPRO. I sent him an email a few minutes ago with an explanation of what Jenna told me along with a copy of my receipt, rebate form and completed DROS. So hopefully this is resolved today. We are not alone in this. Many people have been patiently waiting for rebates only to have Jenna tell them they were rejected for having receipts filled out by hand, which anyone who has purchased a firearm knows is a standard practice in the firearms industry. Others have been rejected for reasons that are just as ridiculous. This would be a non-issue if HK would have made a good faith effort to contact us for further documentation, as the rebate terms say they may request.