S&W Customer Service

[rb765]

The email took a few days to return. It was less than a week, but I think it was closer to 4 days. As far as that the only metric of customer service, it's like Sealocan said, if I took my car to the dealership for it's 60,000 mile service and they told me that they would not get to my car for 10-12 months, that is pretty poor service also.

As far as why I need springs, at the last time I took it to the range, I had a few light strikes on double action mode. Since this gun is also on my CCW, I need it to be reliable, so I think it needs stronger hammer springs.

[ditchdrift]

S&W has had my model 36 for well over 6 months and they have not even touched it yet. They are backed up to the hilt.

['ol shooter]

The email took a few days to return. It was less than a week, but I think it was closer to 4 days. As far as that the only metric of customer service, it's like Sealocan said, if I took my car to the dealership for it's 60,000 mile service and they told me that they would not get to my car for 10-12 months, that is pretty poor service also.

As far as why I need springs, at the last time I took it to the range, I had a few light strikes on double action mode. Since this gun is also on my CCW, I need it to be reliable, so I think it needs stronger hammer springs.

Have you checked the strain screw that tensions the hammer spring? It can back out over time if not Loctited in place.