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I bought a new Crimson Trace LG-105 from a local shop. When I went to install it I found the horizontal adjustment screw was completly missing. I won't blame CT for the missing screw because of where it was sold from.
However, I will give Crimson Trace high marks for excellent customer service. When I was satified what the issue was I gave CT a call as soon as they were in. The lady on the phone did all the right things for me They were:
- Listend to my description of the problem.
- Understood the description and how to resolve the issue.
- Sent me a new CT LG-105. It arrived two days later.
- CT paid for the return shipping as well.
- Included other lit and dvd i had asked for in the same box rather than shipping two packages.
Total time on the phone to make this all happen was less than 10 minutes.
The new LG-10 shipped to me was perfect!
Crimson Trace might be a little more expensive,,, but they sure support their customer base well. This is an amazing fact given my purchase was less than $200.
Hell my $1000+ vehicle expenditures have resulted in less than optimum service and required a follow ups. My $20,000+ car purchases required more haggling. My $70,000+ contractor work required more post work communication and follow up visits to complete the agreed upon items in the list.
+1 to Crimson Trace!
However, I will give Crimson Trace high marks for excellent customer service. When I was satified what the issue was I gave CT a call as soon as they were in. The lady on the phone did all the right things for me They were:
- Listend to my description of the problem.
- Understood the description and how to resolve the issue.
- Sent me a new CT LG-105. It arrived two days later.
- CT paid for the return shipping as well.
- Included other lit and dvd i had asked for in the same box rather than shipping two packages.
Total time on the phone to make this all happen was less than 10 minutes.
The new LG-10 shipped to me was perfect!
Crimson Trace might be a little more expensive,,, but they sure support their customer base well. This is an amazing fact given my purchase was less than $200.
Hell my $1000+ vehicle expenditures have resulted in less than optimum service and required a follow ups. My $20,000+ car purchases required more haggling. My $70,000+ contractor work required more post work communication and follow up visits to complete the agreed upon items in the list.
+1 to Crimson Trace!
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