Props to Ruger

[Deadon]

So I bought a LC9 and went to shoot it and noticed my shots were getting worse. So on the way home I just couldn't understand why I couldn't hit anything. I called my ccw instructor and told him I would have to put off my appt. I told him what was going on and he asked if I checked the sights to see if they shifted. I looked and sure enough the front sight drifted to the right from the recoil. I called Ruger and I told them the problem. They then asked for my info and told me a new slide would be shipped out and when I got it to send the old one back. WOW I was shocked. I got the new one yesterday and the front sight was pinned. Pretty awesome service!

[ALX10mm]

Way to go Ruger! sometimes I have low expectations of service from the industry powerhouses. But I guess they didn't get to be powerhouses with out great customer service.

Maybe I'll do some amphibious assault drills with my 10/22 this weekend...

[jyo]

Ruger is known for good customer service---some of the other companies could learn a thing or two from Ruger.

[pc_load_letter]

Yup! Same thing (sorta) happened to me. My rear sight on my SR9 was off and despite taking the screw out and banging on that thing with a dowel, nothing moved the rear slide.

Emailed Ruger and had a new slide in the mail for me. The awesome CS agent even found me an all black slide to swap me out as I was not digging the SS.

Hope to get a Ruger 1911 soon.

[44fred]

I've owned plenty of Rugers and still own a few. Haven't bought one in a while and never had to send any back to fix a problem that should have been caught during production. With Rugers prices climbing so high and their production wows I keep hearing about, makes me have second thoughts about buying a new production Ruger.

I keep hearing "great customer service". I guess you need it if you have production problems. What gives?

[Mossy Man]

i've purchased 3 rugers in the past two years, and have not had to send any back and all have had over 1000 rounds through them.

10/22 Standard
SR40C
MKIII Target Stainless

very impressed with all weapons (although I sold the SR40C to my uncle since I can't afford the ammo anymore lol)

needless to say the MKIII is my most often fired handgun

[44fred]

OK, that made me feel a little better.

[db42]

Also own 3 Rugers (SR9, 345, and LC9) - no issues of any kind.

You hear about the 1 guy with a problem, you don't hear about the 1000 guys who didn't have one.

[redhemi]

This is one of the reasons I own Rugers. I have called CS in the past for parts that have broken (spring retainer clip P944) and a part I broke on my SR9 and they have shipped them to me for free. I will always own Rugers and will be adding more to my collection.

[Travis590A1]

I own 2 Rugers (SR9c, SP-101) they have been flawless with over 2k rounds of misc ammo though them. I called Ruger a while back for a couple of magazine sleeves and it was on my door step in 2 days. I also called for a technical question regarding my SR9c and they transfered me to a smithy who seemed to know the gun intimately. It was nice to deal with a compitent employee who knew what the F he was talking about. + 1000 for Ruger customer service and +10000000000000000000 for Ruger firearms!

[Kappy]

Ruger, CZ, and Springfield... all have given me exemplary customer service.

[Fherot]

A few times I had minor issues like missing screws for my Ruger Mini-14 ranch rifle and a part here or there.

All it took was an email with my word what I needed (I was actually asking where on site I could buy the parts) and the CS rep just replied asking for my address. A few days later I had a brown envelope with everything...

[Mossy Man]

also, my trusty faithful is my Ruger P89.

Has run flawlessly and i has preban mags for it