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Advantage Arms - Good Costumer Service

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  • Elwood_Blues
    Senior Member
    • Oct 2010
    • 2395

    Advantage Arms - Good Costumer Service

    This is long overdue, but here it is. I was shooting my G17 with AA 17-22 conversion and squeezing the trigger rather quickly when a round got stuck in the barrel (about 3/4 of the way in). Before I realized it, I pulled the trigger again and both rounds were at that point extracted. The slide got stuck about half way out. At first I didn't know what happened. Then realized that there is a slight bulge in the barrel. I had to grind it down with a Dremel in order to take the whole thing apart.

    I called Advantage Arms to tell them my problem. Some lady answers the phone, I tell her what happened and in somewhat condescending voice she says: "Buy another barrel." What?! So I asked her "Perhaps your barrel is out of spec?" So she told me to mail it in so they could take a look at it.

    So I sent the barrel and attached a detailed letter explaining my dilemma, hoping that it would be someone else who was more understanding that would open my envelope. I stated that I have shot tens of thousands of .22 rounds using various firearms over the years and this never happened to me before. I shot less than 1000 rounds with AA conversion and this was a first.

    Within about a week of sending the barrel in, a brand new one showed up in my mailbox, with no questions asked. Although the initial contact wasn't most promising, I thank Advantage Arms for their fast and great service.

    That is all.
    Last edited by Elwood_Blues; 06-07-2012, 5:59 PM.
    Weapons Case Hotwire Foam Cutting
    We can't help you ignore yourself. - CGN
    Destruction is the way of life, destruction, mayhem, havoc, strife. - Bobby Blitz
  • #2
    tal3nt
    Veteran Member
    • Mar 2012
    • 3168

    So customer service is okay, but the product is BUNK?

    Comment

    • #3
      Elwood_Blues
      Senior Member
      • Oct 2010
      • 2395

      Customer service was better than okay imo. I never heard anyone complain about the product though. If anybody has a story to share, please do tell. I think this may have just been one that slipped through QC and I got it.
      Weapons Case Hotwire Foam Cutting
      We can't help you ignore yourself. - CGN
      Destruction is the way of life, destruction, mayhem, havoc, strife. - Bobby Blitz

      Comment

      • #4
        bigrod
        Junior Member
        • Jan 2010
        • 87

        I had a similar problem with my AA G19 conversion. The .22 brass casing cracked at the head and the barrel wouldn't cycle on the slide due to a bulge in the barrel I'm assuming, its kinda hard to see. I emailed AA and never got a response. This was over a year ago and I just forgot about it. I'll try calling them now after reading your post. My kit was really old with over 10k rounds shot through it.

        Comment

        • #5
          tal3nt
          Veteran Member
          • Mar 2012
          • 3168

          Originally posted by Elwood_Blues
          Customer service was better than okay imo. I never heard anyone complain about the product though. If anybody has a story to share, please do tell. I think this may have just been one that slipped through QC and I got it.
          Let us know how the new one holds up

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