Impact guns any problems?

[Z82deadeye]

We can't say female dog here damn it is California lol

[rumblebee]

You must have had the same CS "lady" that I did ....the best part about my experience was, they charged my credit card the next am even though I had a note on the sale asking for them to contact me before the order was placed (human to human). They charged away and NO call.....not until I called them did I find out about the "higer price". Then it took a week to get a cancelation email from them and I had to bug them for that.. Never again

Just cancelled the order they said it would be another week till they got it and then shipped it. That's ridiculous they need to tell you it's going to take a month when you order stuff if that's the problem. P.S. customer service was quick but a rude *****.

[Vin496]

For years I have heard nothing but complaint of bait and switch, or stating items are in stock when they are backordered.

I would avoid. Use Bud's or Davidsons.

[jfa25]

Damn that sucks for you guys. Ordered a gun from them back in October and it was sent out in a couple days.

[brianm767]

I've ordered from them numerous times, never an issue, but only accessories, never a gun.

In the store they've been hit or miss. Some times good service, sometimes not.

[IVC]

They were good to me and I order a lot of firearms from them. However, I don't even use their website. Instead, I have a direct e-mail communication with their sales people and get an exact quote that way for both price and lead time.

The problems I have seen in this thread and on "reseller ratings" all point to the issues with the website where expectations are set too high. "In stock" will typically mean that their supplier has it in stock (same as Gallery of Guns, where "in stock" doesn't mean your local store physically has the item). From what I've seen, they updated their web site to say "ships on or before XYZ" to keep it more accurate. Their old web site barely had any information at all.

The "lead time" on many specialty items is what the supplier and manufacturer specify and is not an exact science. Not much point getting upset if "8-12 weeks" ends up being longer - it's an approximate window.

Through Impact Guns I was able to get many special order items over the years and never had any real issues. The price and delivery times were what I would expect from a firearm supply chain - not always known in advance (look at Keltec KSG threads). I could not imagine them intentionally try to stiff someone.

[xLusi0n]

I ordered an item that said "in stock" on their website. I got a call immediately saying it as out of stock but should be in stock in a couple weeks. I said I'd wait. Almost a year goes by (multiple e-mails unanswered so I just dropped it) - then I get a call saying it's back in stock but the price changed (doubled) and they asked if I still wanted it. I said F that. Customer service sucked.