HELP:M&P 45 Mag Spring!!

[P220]

7 Jan 2012, I bought a brand new M&P45 come with 2 Magazines, last week
I send an email to S&W(qa@smith-wesson.com), told them I found all two mags did not lock the slide back,maybe because the weak spring. No response up to now.
Today, after 100rd range time, guess what, I find the mag spring already like this:


This is my home defense weapon, Anyone knows email address of S&W's customer service?

[ArmyMedicMoose]

Call them, When my 57 timing was off they took great care of me.

By Email: qa@smith-wesson.com

By Telephone:
1-800-331-0852 (USA)
Mon-Fri 8:00AM-8:00PM Eastern Time

[G60]

Call.

[code33]

You have the right email address for S&W. I've used it several times. They don't respond immediately but have always responded; sometimes several days later.

If you want immediate assistance, call with the telephone.

[P220]

You have the right email address for S&W. I've used it several times. They don't respond immediately but have always responded; sometimes several days later.

If you want immediate assistance, call with the telephone.

Thank you guys! I only speak a little English so I prefer email contact. Anyway, I will try to call them Monday.
My M&P45 comes with 2 mags with purple springs, now one is bent, another one is tilted. Any one has same issue?
I bought a 3rd mag from Midwayusa (with green spring), works just fine.

[code33]

What they will do mail or email you a UPS label for you to return the mags, then they will send you a new pair.

[Sam]

You should really have more than 3 mags. Look at them as disposable parts and buy some backups until S&W gets you some new springs.

[LBDamned]

Thank you guys! I only speak a little English so I prefer email contact. Anyway, I will try to call them Monday.
My M&P45 comes with 2 mags with purple springs, now one is bent, another one is tilted. Any one has same issue?
I bought a 3rd mag from Midwayusa (with green spring), works just fine.
[ATTACH]131486[/ATTACH]

[ATTACH]131488[/ATTACH]

[ATTACH]131489[/ATTACH]

your written English is exceptional for someone who speaks little English - Kudos!


I have three factory mags with no issues... I dont recall reading about a common problem with mag springs... I've never had to use S&W customer service, but there are many reports that they are very accommodating - I'm sure they will take care of it.

[P220]

your written English is exceptional for someone who speaks little English - Kudos!


I have three factory mags with no issues... I dont recall reading about a common problem with mag springs... I've never had to use S&W customer service, but there are many reports that they are very accommodating - I'm sure they will take care of it.

Thank you for your kind suggestion.
I always use google Translate