SA customer service

[gunsrool]

I recently bought an XD 9 subcompact from turners and it was the display model, i went to fill out the gear up promotion for 3 mags and a double mag pouch, it told me that the serial number was already used, the first thought that came to mind was that it being the display model some clown thought he could use the serial number and get some mags, I'm not to worried because you need a sales receipt and i know they wouldn't have that but my problem is i emailed Springfield last Sunday and I have yet to here any response to my problem, I emailed them again earlier today and I am hoping i get a response soon but i was wondering if this is typical, but I have heard nothing but good things about their customer service so I am a bit worried.

[21SF]

Call, they always answer....Never tried emailing.

[echang86]

They're pretty slow on e-mails. I prefer dealing with them over the phone. The hold time is rarely longer than five minutes.

[goldengate]

You can get your answer faster over the phone.