Hogue Customer Service

[BigNick]

So I bought another Ruger Super Black Hawk a while back and it came with a new Hogue grip. So after several trips to the range and a raw pinkie finger due to the small stock grips. I decided to install the hogue rubber grip, but it seems to be missing the screw. I must have lost it somewhere in my closet or something. So today I called hogue and asked the if, and where I can purchase a new screw or mounting hardware. I was very shocked to hear the lady tell me she would send me the screw and the mounting hardware out to me today, and it was no charge. I just wanted to share some positive customer service from a company. I know its just a screw but they didnt have to send it to me on their dime.

[Revoman]

Most of my Smiths wear Hogue stocks. they are well made and look great! Glad to hear that your experience was a good one, as were all of mine.

[MrExel17]

Man thats cool! For something that small and for them to take care of it BIG +1, this is what makes a company different from the rest, thanks for sharing!

[bsg]

no they didn't have to send it on their dime....

thanks for sharing the story. +1 for Hogue.

[zfields]

Thats awesome, Love to hear good CS experiences. I havent had a good one in a while, since dealing with primary arms over a year ago.

[BigNick]

It seems all we hear about is bad CS, I wanted to post something positive for a change. It was also nice to have someone that spoke english answer the phone.

[helpme]

Check out Hogue's knives...

[BigNick]

Those knives look pretty.....pretty expensive!
They do look like they are well built.

[44fred]

I purchased a Hogue grip about 20 years ago for a Super Blackhawk. While I was shooting from a rest, I put a good gouge in the bottom of the grip. I sent it back for repair fully expecting to pay but was surprised they didn't charge me for the repair. This good press goes a long way for Hogue.
Glad to see they still take good care of their customers.

[jyo]

Hogue has always been good with CS!