DROS system down at FFL?

[vincentk]

Hello everyone, I just had a handgun I ordered shipped to one of my local FFL's. When I called them, they said they have received it, but also tell me that their DROS system is down and are unaware of when it will be back up and running. They say I will have to wait until it is back up and running before I can begin DROS and the 10-day wait.

My first question is, are these "DROS outages" normal?

Second, this place has a crappy reputation for customer service. If for some reason their DROS system doesn't come back for a while, is there anything I can do?

Thank you guys. I hate the 10 day jail as it is, and i really don't want it to be any longer.

[Plisk]

Yea it happens. Remember the DROS is web-based browser-based system we use for registration. It comes directly from DOJ's server for it. The server is maintained by the state. It goes down often...

[leelaw]

You can still go to the FFL and fill out the 4473 and the DROS worksheet. The FFL will submit DROS information once the system is back online, and then the ten days will begin.

[rareair]

That's got to suck

[vincentk]

Thanks for the replies, does anyone know how long these outages can last for?

[OneApart]

Thanks for the replies, does anyone know how long these outages can last for?

Just like any "server" issue, it would depend on the nature of the problem, and the skills of the IT people that are handling it.

I would check daily, if not twice a day. Hopefully after a couple of calls they (FFL staff) will get that you want to get things moving and put it through or at least notify you.

You can still go to the FFL and fill out the 4473 and the DROS worksheet. The FFL will submit DROS information once the system is back online, and then the ten days will begin.

As Leelaw mentioned, go fill out the paperwork and you will be that much closer to getting the process out of the way.

In any case good luck.

[halifax]

I've used it several times today and just a minute ago. Works for me.

[RoundEye]

It does seem to go down often. I waited a couple of hours at a local range with a seller waiting for it to come back up so we can do a PPT.

[Capt_Communist]

Sounds more like someone didn't pay their DROS bill....

[yzErnie]

If the web based system is down and as long as their DROS bill is current, they can call CaDoJ and get it done manually.

[jonzer77]

Let me guess, irvington arms?

[vincentk]

Sounds more like someone didn't pay their DROS bill....

After talking with them some more, this seems to have been what happened.

And not Irvington Arms.

[G1500]

Seems as thought they want more range time with it before they hand it over.

[thedrickel]

"The DROS system is down" is synonymous with "we didn't pay the DROS bill."

[Black_Talon]

"DROS bill"? My God.

You mean the DOJ charges FFLs for the privilege of doing DROSes?

Is it per DROS, or is it a set monthly fee, or what?