SA Customer Service

[jak77]

So I sent my Loaded back to Springfield last week to see if they could take care of a couple issues I was having with mine. My question, to whoever has worked with Springfield's customer service dept, is if you receive an email with a tracking number or something when they ship it back to you. It wont be for a few weeks, but I was wondering if they will let me know when they send it back, or if it will just show up on my doorstep.

I was going to call them, but didnt have the opportunity to do so today before they closed. So Im wondering if someone who has dealt with them could give me a quick answer. If not, Ill just call tomorrow.

Thanks.

[chiselchst]

They recently returned to me a gun in for warranty work - total time away 'bout 11 days.

If you ask, they'll call the day prior to it arriving....(the day they send it).

Custom shop work adds time. But for the quality of work, the time is an absolute minimum.

[dirtydrew]

They had mine for about 2 weeks when I sent it in for a loose sight.

[jak77]

They recently returned to me a gun in for warranty work - total time away 'bout 11 days.

If you ask, they'll call the day prior to it arriving....(the day they send it).

Custom shop work adds time. But for the quality of work, the time is an absolute minimum.

Ok cool, Ill call them tomorrow and ask them to call me when they send it. That way Ill know when it will be here.

Hope mine goes as fast, they said about a month, but I hope they get it back to me sooner.

[MrBrent]

I had a gun just show up coming back from them. They didn't give me any warning.

[pMcW]

My question, to whoever has worked with Springfield's customer service dept, is if you receive an email with a tracking number or something when they ship it back to you.

I sent mine in on a warranty shipping label. Just ten days after SA received the gun, I came home from work to find a FedEx door tag on my door, without any sort of warning at all that it was coming.

I remember that I was having a somewhat depressing day until I saw that "adult signature required" door tag!

[Senna]

I had my Loaded at SA a few weeks ago. By coincidence the day I called to check on it, it was ready to go. So I kinda had notice .

You are going to have to be at home when fedex shows up, so you can sign for it. I had them send it to a local fedex store that they called a "hold site", then I just stopped by on my way home and picked it up .