Impact Guns poor service

[rideanddive]

On Thursday, Sept 16 at 3 pm, I ordered a Glock 23 10 round magazine from Impact Guns. The price was good, and their site stated it was in stock. It would ship in 48 business hrs, and I would be receiving an email to that effect. When the following Monday afternoon rolled around with no email confirmation, I went online and Googled "Impact Guns review". I found a huge number of people who had similar negative experiences. I emailed Impact Guns, got a reply the next afternoon stating "This item is currently available at our SUPPLIERS. Once it is ready to ship, we will send out a tracking number..." To me, this seems dishonest. If your website states the item is in stock, I think I have a reasonable expectation to believe that it's in stock! With no further contact from them, I called up Friday, Sept 24 to cancel. While the service rep was polite, I felt that she was just blowing smoke in trying to excuse the company's poor service. I've since ordered from Manventureoutpost.com. I checked them out in advance, they get good reviews, and they've already emailed me 2 updates.

[762.DEFENSE]

I'm sorry to hear you had a bad experience with them. When I emailed them in regards to buying a Serbu Super Shorty they emailed me within hours, and even gave me a call. Alongside they called my FFL and OC Armory to confirm their legal status in California. I'll definitely keep this in mind for future buys though.

[Legasat]

Hmmm, never bought anything from them.

Thanks for the heads up.

[rideanddive]

Check this complaint link

This was a link I found when I Googled "impact guns review"
http://www.complaintsboard.com/compl...ns-c26170.html.
I couldn't believe how similar the complaints were to my experience. I'm sure that there are also some positive experiences, but I vote with my wallet, and when I receive bad service I won't shop there a second time

[nn3453]

I don't trust their online inventory. The only way I will buy from them is over the phone. Their sales/customer service is not bad the one time I ordered something.

[08duramax]

yeah i had the same experience. i ordered a bunch of stuff because it all said "in stock". the stuff would randomly come in separate shipments. they kept telling me my order was complete and i would have to call them and remind them they still owed me product they already charged me for. dont plan on ordering from them anymore.

[rideanddive]

08duramax Impact Arms problems

Well there's your problem, they didn't know whether to ship it to Orange, San Luis Obispo, or San Bernardino County

[08duramax]

LOL nice, i will be sure to fix that

[shortround1]

A while back I ordered an AICS for my rem 700 rifle listed as "in stock" from the website. Weeks went by with nothing happening, I called and emailed multiple times with no response. I eventually had to involve the BBB to clear the issue up.

[fennecfrank]

I don't trust their online inventory. The only way I will buy from them is over the phone. Their sales/customer service is not bad the one time I ordered something.

+1.

for impact guns, I would call them up. The phone rep was very nice when I called.

[Martel]

If they strictly use a drop ship method for most of their "online" inventory, then you'd have decide whether or not that'll work for you. Personally, I don't like that method of doing business.