CFARS account

[riceman]

I tried to set up a CFARS account, yes I have already searched the posts, to obtain a unique serial number for a hand gun build.
Went all the way through the form answered the 3 security questions & set up a password it then immediately sent me to the log in (on) page. It was filling the user id with one of my security answers. Then I was told they would send me an ID. I emailed them to ask if I did anything wrong & that I need an ID.
Next morning got e-mail saying to go and change password. I e-mailed back saying I need "ID" and gave them everything they asked for, CDL,address, cel# etc. Still nothing, that was 3 days ago. So I tried phone # & get automated BS. It would be nice to talk to a person. I have tried doing application as a guest and it says your session has timed out.
Also states I have an account. Any suggestions. I have a second e-mail address should I try setting up another account and see what happens.

[B.J.F.]

You have to call them. They won’t do it over email.

[SkyHawk]

Did you try the 'forgot user ID and password' link and see if it sends you the userID associated with your email address?

https://cfars.doj.ca.gov/forgotUserNamePassword!displayForgotUserNamePassword.do

[riceman]

B.J.F. do you know what option to pick, to talk to a human or is there a different # for future reference.
SkyHawk got it. You pointed out my mistake, I was going for user name only and your link did the trick. Thanks

[fbody_mike]

Also, if you have not already, try another PC on a different internet connection. Sounds like a web browser compatibility issue may be complicating things.

[B.J.F.]

B.J.F. do you know what option to pick, to talk to a human or is there a different # for future reference.
SkyHawk got it. You pointed out my mistake, I was going for user name only and your link did the trick. Thanks

[Rocketrob]

the only way you can speak to a person is to follow the option for Law Enforcement!

[riceman]

For future reference the number to call 916-227-7527 option 2 worked for my unique serial # application questions. Also I have to now take the FSC test even though I have had a CCW for 25 years. No exemptions not LEOs or Military.
Thanks everybody.
I really appreciate your help.