Glock USA customer service

[mjv]

Just had about the worse customer service experience I've ever had with a firearm company. Have a new g43 where the magazines don't fall free. All the tech, Kevin, could say was they never claimed they would drop free. Absolutely ridiculous response in my book. The question he asked was how far they were ejecting which I told him about half way.

[PartyBarge]

The question he asked was how far they were ejecting which I told him about half way.

More to this story? Then what happened? After you said half way - he hung up? You hung up? I'm sure that's not the end of the phone call.

==

I did a quick google search of "glock 43 mags don't drop free" and "About 199,000 results" popped up.

I cruised a few and many claimed their palm turned about to be interfering. Many not using factory mags, many had dirty mag wells.

Also - you bought a Glock. They're popular, I'll give them that. Best quality imaginable? Meh.

[mjv]

Palm is not interfering. Not even using a firing grip and holding by the slide results in the same issue. Mags are new. Gun has less than 200 rds through it. I'll shoot it a little bit more to see if things loosen up, but I'm extremely disappointed in glock service. Pretty much a hey we never claimed it so deal with it. Even though any reasonable shooter would expect the mag to fall freely.

[Skip_Dog]

Beside what he said, did he say it rude? Did you get a feeling he was talking down to you?

[OCEquestrian]

Just had about the worse customer service experience I've ever had with a firearm company. Have a new g43 where the magazines don't fall free. All the tech, Kevin, could say was they never claimed they would drop free. Absolutely ridiculous response in my book. The question he asked was how far they were ejecting which I told him about half way.

A WELL KNOWN shortcoming of the Glock design / production. It is surprising you were unaware they dont /might not drop free? The other Teutonic polymer manufacturers (HK and Walther) all use STEEL mags to avoid the problem. Then again... you get what you pay for right?

Palm is not interfering. Not even using a firing grip and holding by the slide results in the same issue. Mags are new. Gun has less than 200 rds through it. I'll shoot it a little bit more to see if things loosen up, but I'm extremely disappointed in glock service. Pretty much a hey we never claimed it so deal with it. Even though any reasonable shooter would expect the mag to fall freely.

Any experienced shooter would know that the polymer on polymer friction and the possibility of polymer bulging out of true are issues that have dogged GLock from inception.

[mjv]

Beside what he said, did he say it rude? Did you get a feeling he was talking down to you?

Not rude, but condescending. Again any reasonable person would expect the mag to fall free. To get a response," we never stated that the magazine would fall free" just seems absurd. All I asked was what I should be looking at next or what the issue could be. Totally reasonable questions I thought.

[mjv]

A WELL KNOWN shortcoming of the Glock design / production. It is surprising you were unaware they dont /might not drop free? The other Teutonic polymer manufacturers (HK and Walther) all use STEEL mags to avoid the problem. Then again... you get what you pay for right?

Never really experienced it and I have 3 other glocks at home and have had 2 others I sold in the past that never once exhibited the issue. All of them has gone through numerous classes and competitions over the years.

I understand that these are tools and have issues but what soured me was the lack of customer service.

[NightHawk]

A WELL KNOWN shortcoming of the Glock design / production. It is surprising you were unaware they dont /might not drop free? The other Teutonic polymer manufacturers (HK and Walther) all use STEEL mags to avoid the problem. Then again... you get what you pay for right?





Any experienced shooter would know that the polymer on polymer friction and the possibility of polymer bulging out of true are issues that have dogged GLock from inception.

My USP mags in .40 are HK marked and poly? But I suppose it doesn't matter since they drop free just fine.

[OCEquestrian]

Never really experienced it and I have 3 other glocks at home and have had 2 others I sold in the past that never once exhibited the issue.

I understand that these are tools and have issues but what soured me was the lack of customer service.

https://www.glocktalk.com/threads/glock-43-mags-do-not-drop-free.1606406/

[OCEquestrian]

My USP mags in .40 are HK marked and poly? But I suppose it doesn't matter since they drop free just fine.

I own Walther P99's, HK VP9's and HKP7M13's ( I know.. not polymer) but all came with steel mags.

[Dvrjon]

Just had about the worse customer service experience I've ever had with a firearm company. Have a new g43 where the magazines don't fall free. All the tech, Kevin, could say was they never claimed they would drop free. Absolutely ridiculous response in my book. The question he asked was how far they were ejecting which I told him about half way.

... but I'm extremely disappointed in glock service. Pretty much a hey we never claimed it so deal with it. Even though any reasonable shooter would expect the mag to fall freely.

Glock Talk G43 Mags-2015
Glock Talk G43 Mags-2016

[SkyHawk]

Try this - push the mag release ALL THE WAY as far as it will go. Use a tool if you have to. If you find that the mag drops better doing that, you can look at modifying your mag catch a tad.

My G43 mag drops free when full, have not tested empty lately. But I modified my catch long ago to deal with the 'hung insertion' issue. Maybe that made a difference?

https://www.youtube.com/watch?v=eOE40OQELcc

You could also try an extended mag catch if you find that you cannot push the mag release far enough during normal use.

[mjv]

My memory of Glock history was early mags were not fully metal lined and would swell when fully loaded. That would cause them to not drop free and need to be pulled out which was part of the reason for the lower grip scallop which we once again see in Gen 5 guns. Then they started making fully metal lined mags which wouldnr swell and those became known as "drop free". So the topic of drop free or non drop free was a mag issue.

Anyway, just verified with a G42 and G43 and 6 empty mags each they do drop free with the mag release. The last almost 1/4 inch of insertion of a G43 mag is under tension from the slide stop pressing the follower down. This tension helps shoot the mag out when the mag release is pressed.

When I hold a G43 upside down and press the mag release, the mag pops up nearly 3/4" just from the spring/follower tension. A G42 only pops up not quite 1/2".

I'd recommend checking to see what the mag is dragging on. Should only be the mag catch. Is it fully being released when you push the button? Visually inspect with slide removed.

Thanks for the suggestion. I tried ejecting it upside down last night and it goes about 1/4 out. Visually inspected with the slide off and could not see anything other than the mag catch. Will be stopping by the store to pick up a new mag catch to see if that does anything. My current mag catch is 33369. Read somewhere in the above posted links that there was a 4 now. We'll see how that goes.

[Che762x39]

... Have a new g43 where the magazines don't fall free.

Maybe that is why it is not on the CA Approved Handgun Roster? j/k

[jimster716]

My G19 mag won't free fall but my G17 does.

But as a matter of training and best practice, a speed reload or tactical reload (where there's still a round or two in the mag but need a full mag), the motion for reloading a fresh mag should include stripping out the old mag.