Springfield TRP woes

[BBot12]

Hi All,

So I recently got my Springfield TRP full rail from Riflegear and was overly excited. Got home that night and stripped and cleaned the gun. While cleaning I decided to check out how the night sights looked compared to my USP and boom, front sight post is dead. Then, I went to turn the light back on and... what do I see?? The rear sight is canted to the left. Probably around 3-5 degrees off center.

I know some of you might say I’m dumb for not noticing it in store but I’ll get to that.

Further cleaning revealed that the barrel lugs had some gouges on them, similar to this video on YouTube.

https://youtu.be/AMcF2I4BEpU

I made the decision that my TRP was going back to SA for warranty work long ago so I was going to make sure it functioned right. 200 rounds flawless but I couldn’t group worth a damn. Took it down again for a cleaning before sending it in and that’s when I noticed the rear sight was wiggling a fairly good amount, 3-5 degrees to left and back to center. It explains why I might have missed it in store.

Regardless of the issues the TRP was a great example of the reputation people have for it. Great fit and finish, flawless function, and whenever the sight was binding to one side I was able to put multiple rounds in the same hole... just not at POA lol.

I called SA and within seconds (literally while I was on the phone) had a shipping label in my email. Looks like they just received the pistol this morning. Anyone with warranty experience know if I should be expecting an email as to when my package is opened/when they start working on it?

For the record, I spoke with Heather and she was very polite and professional. Looking forward to getting my TRP back and seeing what it’s truly capable of!!

Update 10/16/2018

Timeline for total process:

9/28 Picked up pistol after 10 day wait
10/1 contacted Springfield Armory (SA) Customer Service
10/2 Shipped out Pistol via FedEx 2 day shipping
10/4 SA received Pistol
10/8 Email confirmation of work being done to pistol
10/12 Email with invoice attachment showing what work was done and tracking number for pistol shipment
10/15-10/16 Missed first delivery of pistol, got it the next day

[robert101]

What you describe should be fixed by SA. They are pretty good. The gun world is that way. You buy new from a dealer and the warranty work is then all done by the manufacturer. I do wish it were different and less of a hassle for the customer. SA is great about customer service.

[CifaldiPrecision]

[BBot12]

[BarrettM99]

Wow. Sorry to hear the woes with the TRP. I’ve heard nothing but good things about that model. SA warranty and customer service is really good. I hope that they get it taken care of for you.

[EMR]

[LkPillsburyDude]

If its like mine, the ejector is NOT pinned. Also hit up dawson precision and get the guiderod that makes taking it down easier. I love my TRP full rail but just dumped quite a few wilson combat and ed brown parts in jt. When get more cash there is a company making a fix sight that i want.

[BBot12]

So how do you engage that clip on the DP tooless guide rod? From pictures it looks like the clip would be hard to access because of the full rail dust cover

[LkPillsburyDude]

That DP rod uses a lever that that containes the spring, guide rod together. You can use a stick, nail, screwdriver etc, just about anything to depress the end of the lever. It's so much easier than having to keep a special piece of metal to secure the factory guide rod. I wish I had a better way of explaining it, but I love mine.

[mtenenhaus]

They have wonderful customer service and do excellent work.

If there are any modifications or customizations you've considered, now might be a great time.

I wanted a couple of embellishments performed during a service, Mr. Dave Williams was kind enough to call me to confirm a few things. He was wonderful to speak with and the work was perfect.

[armatt2016]

Sorry to hear about these issues! I got my TRP full rail from RG 2 years ago no issues at all and i'm sure Springfield will take good care of you.

[jguevara_95]

The sights that come with SA somehow sucked for me. I had a MC Operator and the front night sight stopped glowing after about a month. I was thinking of changing the sight but i just left it as is.

[Dago Red]

It's been a few years but I had issues w a TRP. Springfield customer service is top notch. They did not notify me when they opened but we did talk via phone a couple times. I made the mistake of having them do trigger jobs (I'd sent my trophy match as well), thing is with their main spring setup you can only get so much out of it. I later replaced it all with cylinder and slide set anyways

They replaced barrel and bushing on mine IIRC because of accuracy issues and replaced the rear sight to bring to POA. Came back working great.

They're good

Red

[PSDAR15]

Been here - done this.

My MCO was cut from this same "mold." Lugs were incorrect, link was garbage and sight was very, very off. I also was very unhappy with all the cast marks on both the Hammer & Barrel link. For a pistol well above $1000, I expect a level of fit and finish much better.

Customer service for the warranty work was decent in communicating BUT - and I quote: "rear sight is considered with in spec" was the response I received from SA Customer Service when requesting my rear sight be fixed - no biggie, gun was going across the hallway for better parts anyways =). How anyone thinks sending out MIM parts with FLASHING on them (hammer looked like an Airsoft part, my GSG 22 has a nicer hammer) is beyond me - fortunately they did correct the low quality MIM Barrel link and Hammer.

Now while my MCO was out there I did have the Custom Shop work some magic. They were fantastic!! The Custom shop was more than accommodating for someone that wasn't 100% sure of a first one off build. New sights, checkered front strap, colt under cut, paint and few other bells and whistles. The Custom Shop went above and beyond – Aces in my book and in my mind saved the SA reputation.

Good luck.

[XDJYo]

I've had a few calls in to SA and they have been AWESOME! Very responsive on the phone. When I called with issues, they quickly sent a replacement recoil spring and a regular GI guide rod (I stripped the full length guide rod on my Loaded). Then, I was having other issues and sent it back and they had it back to me within 10-14 days IIRC. Each time, they sent a shipping label etc and all I had to do was box it up and get to the FedEx shipping center.

Their CS is tops. No complaints at all. They are how other manufacturers should do it. Dillon (reloading stuff) is just as good. I've had parts that I've broken and they've shipped replacements parts out no charge!

Hope you get your TRP sorted out quickly. I know how frustrating it can be to have a brand new gun that doesn't work right.