Great customer service from Springfield Armory!

[Kokopelli]

Years back, I rescued a Springfield 1911-A1 Loaded model. The rifling was in poor shape. I just recently got into shooting it and struggled with it's 7.5-8 pound trigger pull. I have a some arthritis in my hands. It did not group as I hoped either and I had a couple different shooters try it. It wasn't just me. Last time I took it to the range, it split the case on some new factory ammo so, I decided to call Springfield.

I spoke with them on the phone to discuss the problems. Customer service said they would email a shipping label and an RMA number. I asked what a non warranty barrel replacement might cost and was quoted ~$150. It sounded very reasonable so, I went for it. I sent the pistol along with a note listing the problem, a fired split case and a couple of targets showing how it groups at 7 yards.

Two weeks and a day later, I got it back. It arrived yesterday and was repaired under warranty! I got a new stainless steel barrel, stainless barrel bushing, new sear, new sear spring and the hammer hooks were cut. It was test fired and they sent me the target. Group size was 1/3 of what I was getting and the trigger feels WONDERFUL! I can't wait to get to the range on Friday.

This was great customer service and I'm very happy. Props to Springfield!

[traveler1952]

They are great. I had a problem with my XD-40 Tactical mag release.
Called them sent a return label had it back in two weeks fixed. No charge.

[HK416]

They have the best customer service in the industry. Glad it worked out for you!

[semilin]

Always hear positive feedbacks of SA here and there.

[vinny_land]

Sent my TRP back to SA for warranty repair (the magwell was canted and affected magazine loading/unloading). Super easy to deal with and getting the problem fixed.

[bsg]

great customer service.