The couple times I've called Para CS (mags, sights) I got good CS from Justin. He's the only one that answers the phone in my experience. Always helpful and polite. When I asked for the sight cut details he emailed a diagram of them on the spot.
Yesterday I called for a warranty claim. Had an extractor break at 2k rounds. Almost no questions asked, has one in the mail. After explaining how I think it broke (pressure from ftf from weak recoil spring), he tacked on a free spring. Sadly I'm expecting a 2-3 week delay because of Freedom group buying them out.
Speaking of the Freedom group buyout, he said that they kept all the guys from Para to continue building guns, and the support staff to absorb into the Remington handgun division. At the start of 2016 the guns will just recieve the Remington roll mark instead of para. They plan to continue to honor the para lifetime warranty.
Anyway... +1 to Para and their CS...
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New update: had a barrel bushing crack on the same gun now. Just under 2500 rounds. It cracked at 6 oclock below the barrel, right between the recoil spring plug ears. From muzzle-breech direction, all the way through. With jist finger pressure, i can make it open up.
Called them up, spoke to Justin again and after I email some pictures to verify they will send out a new part.
It really irks me that I've had 2 failures in less than 2500 rounds. "You get what you pay for"... still good CS though.
No issues with the user installed replacement extractor so far. Only malfunctions since are magazine related (identified the problem mag).
Will update again when I get the new bushing.
Yesterday I called for a warranty claim. Had an extractor break at 2k rounds. Almost no questions asked, has one in the mail. After explaining how I think it broke (pressure from ftf from weak recoil spring), he tacked on a free spring. Sadly I'm expecting a 2-3 week delay because of Freedom group buying them out.
Speaking of the Freedom group buyout, he said that they kept all the guys from Para to continue building guns, and the support staff to absorb into the Remington handgun division. At the start of 2016 the guns will just recieve the Remington roll mark instead of para. They plan to continue to honor the para lifetime warranty.
Anyway... +1 to Para and their CS...
--------------------
New update: had a barrel bushing crack on the same gun now. Just under 2500 rounds. It cracked at 6 oclock below the barrel, right between the recoil spring plug ears. From muzzle-breech direction, all the way through. With jist finger pressure, i can make it open up.
Called them up, spoke to Justin again and after I email some pictures to verify they will send out a new part.
It really irks me that I've had 2 failures in less than 2500 rounds. "You get what you pay for"... still good CS though.
No issues with the user installed replacement extractor so far. Only malfunctions since are magazine related (identified the problem mag).
Will update again when I get the new bushing.

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