CalGuns Foundation (CGF) recurring charges

[willymc]

Hi. Anyone know how to stop the monthly charges on my credit card for the Calguns foundation????? I made a donation in August that I thought was a one time donation. The Foundation has taken it as a monthly, and I want it to stop. I've emailed and left voice messages with the Foundation and no one has responded.

[blackandredwarrior]

Contact your financial institution and dispute the charges. Let them know that the foundation has failed to respond to your communication.

[Jericho9]

Request a new card from company and the card being used will be deactivated.

[willymc]

Got an email from accounting@calgunsfoundation.org this morning. The rep apologized and said he would take me off the monthly list. All's well that ends well.

[Decoligny]

Got an email from accounting@calgunsfoundation.org this morning. The rep apologized and said he would take me off the monthly list. All's well that ends well.

Did the rep say that they would be refunding all the monthly charges after the initial one time dontation, or was it "We'll stop all future charges, thanks for all the donations so far." ???????

[willymc]

I told the rep. that the donations already made were ok, just stop the monthly. Calguns Foundation has my donations for the next few quarters in advance. That's cool with me.

[Boogaloo]

Same thing happened to me when I first made a donation.

I saw 3 deductions on my credit card before I realized what was happening.

I had to send messages from this site to get the my refund. In the end, there were 5 hits on my card total, when I originally intended to donate once ($100.00 each time by the way).

Ultimately, I got a refund for $200.00 but ended up getting 2 more hits before I said screw it and just had my bank cancel that card and send me a new one...

I have to admit, I was a little miffed about that. When I asked for the refund, I was also crystal clear that it was a one time donation, and I would donate again as I could afford to do so...... I had no idea this was a pretty common problem with donations here....

Glad you got it sorted.... The foundation should be doing whatever possible to fix that problem.... Makes me not want to donate any more.

[gadela08]

exact same thing happened to me too .. they are HORRIBLE at responding to people with this problem. and i hate to say it , but i really wish they were a bit more ethical when it came to this kind of stuff. you don't want to alienate your supporters if these are your 'best customers' giving you money out of their pocket.

[ke6guj]

that's unfortunate.

I ran into the other problem where I kept sending them money and they were too busy to cash the checks and the bank would void them for being stale. ended up stopping the donations entirely because of that.

[MudCamper]

I am having the same problem. A one time donation has turned into 4 involuntary donations.

Nobody is home at CGF.

This is not good.

[wildhawker]

I am having the same problem. A one time donation has turned into 4 involuntary donations.

Nobody is home at CGF.

This is not good.

The option for recurring donations was likely selected on the front-end by mistake; if so requested, we can/will both cancel the recurring payment and refund any contributions made in error. Please don't hesitate to email such requests to accounting@calgunsfoundation.org.

As a note, we cannot (nor would we ever) change a one-time donation into a recurring donation. The payment selections (frequency, amount, method) are entirely set when transactions are initiated and confirmed on the front end.

I'm truly sorry to hear that this has caused such a headache for some of you and we will do whatever we need to in order to make things right. Thank you in advance for your patience.

-Brandon

[Sleighter]

The option for recurring donations was likely selected on the front-end by mistake;
-Brandon

Brandon, the above sounds like a fancy way of saying "you guys clicked on recurring payment instead of one-time payment." If it were a couple of isolated cases, that would be likely, but it seems to be a re-occurring problem (see what I did there?!) with multiple users. That might seem to indicate an issue with the web design and not just user error.

[wildhawker]

Brandon, the above sounds like a fancy way of saying "you guys clicked on recurring payment instead of one-time payment." If it were a couple of isolated cases, that would be likely, but it seems to be a re-occurring problem (see what I did there?!) with multiple users. That might seem to indicate an issue with the web design and not just user error.

No, it's a way of saying "we cannot (nor would we ever) change a one-time donation into a recurring donation. The payment selections (frequency, amount, method) are entirely set when transactions are initiated and confirmed on the front end."

Certainly we are investigating with the payment processor (PayPal, as of today) to confirm that things aren't changing on their side. But no data suggest that's even a possibility.

Given the nature of the programming, tens of thousands of users/transactions, and the relatively small number of poeple reporting the issue, the best we can offer as of right this moment is that if so requested, we can/will both cancel the recurring payment and refund any contributions made in error. (Email such requests to accounting@calgunsfoundation.org.)

In the meantime, identifying the root issues and resolving them permanently will remain at the top of the list.

-Brandon

[Sleighter]

Thank you for the follow up and clarification.

[Flintlock Tom]

Brandon, The option for a recurring payment does not need to be "selected by mistake." That option is selected by default. If a donor wants to make a single donation he must change it.
Might I suggest that you change the default to "One time donation?" That way if a donor wants to make a recurring donation he can select that.