Questions you would like to ask Turners

[Turner's Outdoorsman]

You guys have deals weekly and sometimes I wait to purchase a firearm because I hope to see it on sale.

If I were to get impatient and make a purchase and not wait for a sale, then it went on sale, do you have any price-match or equivalent guarantees?

Thank you.

We'll take care of you if a gun goes on sale while you're in background or if you recently picked it up. There are some reasonable time limits in place but we try to make it easy; if you ever find your self in that situation just contact the store manager and they'll get you set up.

[Cruznegao]

Since I've never done a PPT and don't know the process my idea could be stupid but...

Since most of the complaints that I see here are about the time spent at the store, is there a way that you guys could put the forms as a downloadable .PDF on your website?

This way both parties could show up at the store will all the info pre-filled and all that the store has to do is check for accuracy.

If that is not possible, maybe an extra service for a small convenience fee ($5) were both parties go to your website and give you all the info. By the time they get to the store the paper is all printed and filled and all you have to do is check documents and get the finger print? If you can't charge extra because of regulations how about a promotion like this: Doing a PPT at Turners? For $15 (or whatever) reserve a box of ammo for your new gun and we will have the papers ready for you...

Just an idea...

[clbshooter]

Thanks for the return message. I am eagerly waiting for the sale flyers.

[monk]

Do you guys place holds on guns? If so, for how long? I ask because I plan on heading out to the Pasadena store tomorrow to purchase the RIA 1911, hopefully before it runs out of stock.

[drivwfo]

Just an FYI, I have done a few PPT's at the Corona location and they have been very helpful and had a great attitude. Same day I picked up my one PPT handgun I decided to buy a new rifle from stock...
Have also bought a few firearms at Fountain Valley (much closer to me) and have always been treated well there too.

[Captain Neon]

I've been to several Turner's stores and I see each location reflects the neighborhood its located in. Another way of putting this is there isn't just one Turner's, there are several and each has its own personality.

The store I visit most often is West Covina; my construction worker clothes fit in there. The Chino Hills store is the closest to where I live, its also not far off the route from my job to my house. Trouble is, if you have a store in Chino Hills and you have to pick between two customers, you will pick the man with a shirt and tie over the man in construction wear. That's why I don't shop at Chino Hills, I don't look like a man with a grand in discretionary income a month. That's why I'll backtrack from the bus stop to visit the West Covina store.

I understand, Turner's is a business and the sales staff have to make the choices that maximize profit. Not all customers are a fit for each store. When I realized that, I felt better. I like the Rancho Cucamonga store, it is nice and large with excellent wares and friendly sales people. Its just a bit of a drive is all.

One thing I would like to see standardized is the pick up procedure after the ten days are up. Most redshirts will read off the firearm's serial number on the DROS papers while both of us check the serial on the gun. I like that. Some redshirts ( maybe one in six ) will check the serials out of my sight and have me take the paperwork to the cashier to release the gun. ( No, the redshirts aren't expendable crew men on Star Trek. Turner's salesmen wear red shirts, managers wear black. )

Uhhh, with me, it doesn't work that way. I check the serials before signing that I've received the firearm. Call me stubborn, I'm glad I have that habit, one time the gun in the box with my name on it didn't have the same serial number as the DROS. The fishing department guy who was helping me didn't understand why its such a big deal. I'm glad the manager did, he got everything squared away.

Another non standard practice is attitudes toward my bringing in an empty case when I'm picking up a gun that comes in a cardboard box. I drive a station wagon and live in a school zone. I need a locked container to legally get the gun to my house. Some redshirts are OK with my bringing my own case; others want me to buy one then and there. Same ratio as checking serial numbers with me present. The one guy who made a big fuss was the one and only tan shirt: I don't know what tan means in the company. ( I think he was a corporate officer, I can't imagine anyone below that level taking the initiative to insult me ) Tan Man "R", you out there? What were you thinking?

Overall, considered as a chain, I like Turner's. Over the years I've bought about fifteen guns from there, more than any other store.

Pluses:

Selection ( especially the black rifles )
Price
Locations ( as in easy to get to, parking capacity, etc )
Don't freak out when the address on my driver's license doesn't match the utility bill and car registration

Minuses:

Uneven procedures
Exclusiveness in customer selection in well to do areas
Reluctance to special order small items like magazines

[626shepherd]

why do you folks no longer stock any range ammo in 44 special? this caliber is gaining popularity fast and is one oy my favorits to shoot. thanks.

[crazychinaman]

1911

Hello,I was just in the new south bay Turners.Nice store,Parking sucks, worst than the other store.I have a complaint about the workers in the store. I am trying to find a Kimber Super Match Pistol .45ACP and Tactical Custom ,Kind of got the deer in the headlight look from the guy,Said had to talk to manager,then walked away.so I walked away too.

[JamminJ]

Ever given any thought to starting some type of customer loyalty program?

I've purchased eleven firearms over the past year or so from Turners - if you were a sub shop I'd be due for a freebie!

[Firerescuebatt07]

I noticed last week Turners had a sell on hi point carbines. Were they modified in anyway? If I was going to bring in a hi point carbine 45acp would I have to do anything to it? or is it good to go. Been searching a lot for this topic and no joy. If anyone knows thankyou in advance.

[ke6guj]

I noticed last week Turners had a sell on hi point carbines. Were they modified in anyway? If I was going to bring in a hi point carbine 45acp would I have to do anything to it? or is it good to go. Been searching a lot for this topic and no joy. If anyone knows thankyou in advance.

yes, a stock Hi-point carbine is an AW. It has to be be modified so as to not be an AW to be legal in CA.

[Firerescuebatt07]

yes, a stock Hi-point carbine is an AW. It has to be be modified so as to not be an AW to be legal in CA.

Thank you Jack. Hmmm, now the big question is where to find the parts to make it Ca legal....Blah... Maybe I will search for something else. they are so hard to find, my local shop cannot get them. I found some back east but I'm sure they are unmodified

[fishkenstein]

The WASR-10 you guys selling, does it come with all 10 US 922r Compliance Parts. if so what are they ?
thanks

[JAGGUY]

The HiPoint has already been modified or else Turners wouldn't be able to sell it...

[S.A.]

My question is, what is corporate policy regarding private parties doing gun inspections, money exchange inside store? I've done some in, some out of store and never had problem with either but feel more comfortable inside of store. And also I would like to see 90 day layaways back, maybe use customer's buying record to assign layaway terms. Thanks.