Charlie Coopers Ordering Dept

[neduban]

still no tracking number--anyone get mags from them?

[Joseph916]

I ordered on 3-31 and have heard nothing. Emailed them on 4-3 and have gotten no response. $158 Order so could be worse.

[neduban]

those bastards -guess we have to go to our credit card fraud department

[Joseph916]

I intend to give them a bit more time and to try contacting them again. I think they have bitten off more than they can chew and once my order is cancelled those are mags I can never (legally) buy again.

[Old Marine]

Same situation with Palmetto State Armory...........


No movement yet on my order.....

[neduban]

lets hope they are legit, I don't mind waiting if they intend on filling the order.

[Joseph916]

My PSA order arrived as normal. Same with Brownells and Midway. Botach and SWFA have shipped and are on the way.

[kirito]

charlie coopers is good to go. i received my mags on monday. they are most likely backlogged.

[DesertDave100]

I had a few e-mails back and forth after I sent a polite inquiry via their contact us page.

My impression is that they intend to fill all orders, and they have stated this. They were responding to my inquiries at say 8PM their time, and that seems to imply they were swamped and working late.

Editorial thoughts. I think that they are waiting until they get every item on an order, before they ship it. I am assuming this is because we took advantage of their free shipping and their below-msrp pricing. I know they had an inventory problem with a vendor (who I think provides their Ruger magazines), and in my case that is why my order is still 'in-fulfillment'.

After I placed my order, and after my first contact, is when I think they changed their info to state that they intend to ship to CA, expect long waits, and your card is charged first, and no refunds. I may have accepted those conditions when I placed my order, or not, I can't say for sure. From their perspective, they would have ordered inventory for all our orders, and wouldn't want to be stuck with it unsold. I am guessing that is why they now say 'no refunds'.

I did place a couple backup orders later last week for items I found in-stock elsewhere, but I still want my order from Charlies. In my case my card has already been paid and I am out of pocket for this order. I intend to wait this out and see what happens. If I put myself in their shoes, they did accept some risk placing orders for us, with the possibility of lots of complaints, inquiries, charge reversal attempts, and so on. I believe they took my order in good faith, thinking they had the inventory available via distributor, and they had to make a decision in the heat of the moment as to what to do, when they learned they didn't have inventory.

[Calwilson]

Received order from them in separate shipments. The first shipping email said:

"If there are other items in your order that are not listed below, have no fear! We have multiple product warehouses and shops. We sometimes split orders to help expedite the shipping process. The remaining items in your order will ship out shortly in a separate shipment."

[Joefear7]

I ordered from them on the 1st and got my mags on the 9th

[colossians323]

You guys need to calm down. Most places that committed are committed

[BryMan92]

They were the first to sell so I have no problem waiting.

[Tortugatron]

I’ve emailed them half a dozen times. They got back to me each time and are persistent with saying they will ship. They are back logged and they charged you for your purchase so you WILL be receiving your items. They did this so they are YOURS at the time of purchase.

I’m giving them more time, their customer service has been nothing short of informative and kind in my experience. They said they received orders for more than 2 Million magazines during freedom week as they called it.

[timbo399]

Same situation with Palmetto State Armory...........


No movement yet on my order.....

I found PSA to be the longest wait. I ordered from them on that first Friday night Mar 29 and after 4 days my order was still "in process"

So I put orders in w Brownells and Midway as backups-- both which shipped out 6 hours after I ordered online.

I finally called PSA on April 4 and they said my items would be shipping that day-- I ended up receiving them yesterday.

Now I have 4x the mags I was planning on given all my backups coming through!!

But try calling them if you haven't already-- it was a 20 min hold for me-- but now may be better with all this behind us-- lady I spoke to was very helpful and assured me I would receive my items and even sent me an email straight from her afterwards with shipping# that had not been posted on their website yet.