Locked out CFARS

[apes]

I seldom get into my CFARS account...(ie like never) si i tried to get in to obtain a Serial number but when i eneered my user name and passowrd it said my password had expired so i tried to update, then sent a message to my email andi copied the long web jargon they sent and lut it in the appropriate splace and then i got a message stating that it hasd expired so i tried again adn then it locked me out adn i cant get passed the "locked out" message...they directed me to contact them and i get 1-9 prerecorded options none of which tell me how to unlock my account....I sent them an email a month or so ago stating my problem with no response......im begining to think this is a means to slow or eliminate firearms business in the state.....how can i unfreese my account?