BCM BCG - Totally shocked by BCM

[00foreman]

Whether you are right or wrong, time equals money and that email sequence look like it sucked up a huge amount of time and money. Can't blame a company for fixing a problem and then deciding business was not profitable with you. I'd be annoyed myself but not shocked that they want to cut their losses and move on.

^^^This. It definitely sounds like a mag issue. The spring isn't pushing the follower or there is something hindering the follower to from pushing another round far enough to be chambered. That would also explain why the bolt catch isn't being pushed up at the end of the mag cycle. No doubt BCM doesn't want another issue like your previous one with the market as it is now. No disrespect to the OP, but I don't blame BCM

[FatalKitty]

A lot of people are missing the point. SO WHAT if the customer was a pain in the ***! THEY ALWAYS ARE!
what did they expect him to do? fix it himself? he had a complete BMC rifle (lower + upper) that wouldn't cycle! that's BCMs issue even if the mags are to blame!

lessons from OPs experience:

BCM's stance on the matter is that 1 bad experience is enough to "blacklist" a customer.

I think it's only FAIR that the customer does the same for BCM.

that one bad experience is enough to blacklist BCM. Sorry guys, but I've had the EXACT same thing happen with bushmaster, and guess what... THEY FIXED IT, and I continue to purchase from them.

[vmwerks]

New guns are unreliable, no matter what model, or who the manufacturer is/was. You have to break them in, and test them with all the mags you are planning to use, to eliminate any mags that are not reliable.

That is outright BS... my AR's all worked flawlwessly right out of the box.. all built by me all different configurations. My bolt guns are and pistols are all gtg too.

Not to say that a mechanical device will NOT have issues but you're going over the top.

I'm not sure where you heard this... or if you just overstated your point...

[81pts]

I received the same email about a year ago. I bought an upper a few years back and it went on sale within a couple of days of my order, before I received the upper. I asked about getting the sales price on an order already placed and was told no. I asked what were to happen if I were to refuse the delivery and then replace the order. I never refused the shipment but my question must have pissed them off. They don't mind losing my business and I don't mind taking it somewhere else.

[peppermintman]

I received the same email about a year ago. I bought an upper a few years back and it went on sale within a couple of days of my order, before I received the upper. I asked about getting the sales price on an order already placed and was told no. I asked what were to happen if I were to refuse the delivery and then replace the order. I never refused the shipment but my question must have pissed them off. They don't mind losing my business and I don't mind taking it somewhere else.

Hahaha. You think your question did that? But like you said if they don't want your business just take it somewhere else. Thats pretty much 100% on the money.

[audiophil2]

From your email chain in post #75


"I am pretty disappointed overall with my BCM experience. I decided I
wanted the best of the best, and after researching and asking
questions on gun forums, the general consensus was that BCM was
absolutely top tier. But for me, I have just experienced just the
opposite. I wish I hadn't sold my S&W.

I dont want to send this back again for another attempted repair. Is
there any other way you could see me right?"

This is why they blacklisted you. You told them they were not up to your standard. After they ran the upper without needing repair you told them you don't want another repair. I did not see any repairs done in the first place.

If you were disappointed with your first BCM experience and preferred using a lower quality S&W why did you buy a BCM BCG? Ya, because you can't find any elsewhere so you went back to the company you considered worse that S&W and told them so. I guess your opinion of their quality changed when you could not find anything else.

No, I don't work for BCM. I just call it as I see it.

[Darklyte27]

From most of what I read it sounded like you had an issue with their product, they tested it and it was fine. You then asked them to switch out the upper with a S&W?

Thats kind of saying, I dont like your product please install something better to suit my liking. I dont know if you paid them to do that or if I got that right.

"I wish I hadn't sold my S&W." is like saying to your current GF, I wish I stayed with my old GF.

My guess is you offended them so they did what they did...

[00foreman]

I received the same email about a year ago. I bought an upper a few years back and it went on sale within a couple of days of my order, before I received the upper. I asked about getting the sales price on an order already placed and was told no. I asked what were to happen if I were to refuse the delivery and then replace the order. I never refused the shipment but my question must have pissed them off. They don't mind losing my business and I don't mind taking it somewhere else.

Really? That's like coupon shopping after you already purchased the product. they told you no for good reason and then you went as far as to ask what happens if you cancel and reorder. Greedy responses like that is why businesses have restocking fees.

[Meety Peety]

If they remembered you, the exchange was probably not a pleasant one. I don't see them black listing you over a simple return, but who knows. Call them ASAP and ask them what this is all about.

I hate to say it, but this seems like the case. Maybe it was one of those situations where you came off like a dickhead and they were just staying polite because the job basically forces it. Then afterwards they're like "WOW what a dickhead!" My fiance does this all the time lol, I'm sure there are probably people that don't even realize how they sound on the other end. No matter which way you slice it, the fact that they remembered you years later (Especially with how busy they are lately) really says something about the transaction.

Think of it this way.. lets say you are a mechanic and you put some brakes on a persons car. Few days later they show up complaining that you ruined their transmission and ask for a replacement or something. I know this is a crappy analogy but you get the idea. You may do right by the customer just to get them off your back and maintain good customer service, but that doesn't mean you want to deal with them again in the future. All in all, it really does look like it was your mags causing the issue.

[81pts]

Really? That's like coupon shopping after you already purchased the product. they told you no for good reason and then you went as far as to ask what happens if you cancel and reorder. Greedy responses like that is why businesses have restocking fees.

LOL. Greedy responses? Yeah really. You don't shop much? MOST retail stores have a 30 day sale policy.

[JNunez23]

From your email chain in post #75


"I am pretty disappointed overall with my BCM experience. I decided I
wanted the best of the best, and after researching and asking
questions on gun forums, the general consensus was that BCM was
absolutely top tier. But for me, I have just experienced just the
opposite. I wish I hadn't sold my S&W.

I dont want to send this back again for another attempted repair. Is
there any other way you could see me right?"

This is why they blacklisted you. You told them they were not up to your standard. After they ran the upper without needing repair you told them you don't want another repair. I did not see any repairs done in the first place.

If you were disappointed with your first BCM experience and preferred using a lower quality S&W why did you buy a BCM BCG? Ya, because you can't find any elsewhere so you went back to the company you considered worse that S&W and told them so. I guess your opinion of their quality changed when you could not find anything else.

No, I don't work for BCM. I just call it as I see it.

That, I'm not as confused after reading the email trail.

Still not cool they did that, but I understand as to why now.

[MrPlink]

Somebody should forward this thread to them to see what they say

[00foreman]

When the day comes that you do have a problem with Bravo Company Manufacturing, you will have a choice: Have them fix it and black list you, or, don't do anything and eat the problem.

Further, if they do blacklist you, who's to say they won't sell or share their blacklist with other companies?

I'm still calling it arrogance.

You don't get it...the OP may not have meant to, but he insulted their business and made it clear that BCM wasn't the company he thought. It's quite obvious it was a mag issue and not the product. Their tests prove it. If I DO have an issue with them, I won't bash their company via email if I expect to buy from them again.

[223556]

Seems a bit farfetched...
Ive never had a problem with anything from BCM but thats just me.
Never even heard of Bad CS in the same sentance with BCM.

I really dont see a reason why BCM would blacklist you. Unless there is more to the story.

[DavidRSA]

OP: What solved the issue, assuming it is now solved?

The issue was not solved per se. I did end up taking it to Randall (AR15Barrels) and he said it was either the bolt or something to do with the gas tube. BCM refunded the money, so the reason for the problem was never fully determined. Like I said earlier, I thought their customer service with me was really good, the only thing is they never managed to fix the problem.