#1
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Palmetto Order Issue
So I'll try to keep it simple. Placed an order with Palmetto during the "Magapalooza" window, Order shipped no problem. Window closed and no more orders.
I received my order and all was great, except one type of item. The ETS magazines I purchased were transparent/smoked according to their website, not black solid color which is what I received from PSA. I dont believe that ETS sells any mags that are not transparent/smoked. So either the mags I received are fake, or a bad batch which PSA went ahead and sent to me (and possibly other customers.) I've already emailed PSA CS about the issue, and they replied that they cant ship 11+ rd mags to CA (window is closed), and that they can issue a refund if I ship back the items in question. Reading the law, I'm not sure if I CAN ship these mags back to them. Am I SOL? Any helpful advice would be appreciated. |
#2
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it seems those are the only 2 choices...keep it or send it back for a refund...Shipping to them shouldn't be an issue as you are not selling, importing, or purchasing
replacement is a no-go. no matter what others think the correct policy for replacement should be, it seems that Palmetto doesn't want to take the chance of sending anything out post 4/5, even if the initial mistake was their fault or not. |
#3
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Just curious; what is stamped on the base plate?
As stated above either keep or attempt to send back. Respectfully Kyle
__________________
Thank you for another day! Leadership, logistics, communications, and will. "Doing nothing is doing something" _________+__________ |
#4
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They should be able to send you the correct magazines you ordered during the period. I too had the same problem I ordered 3 AK-47 30 Rd PMAGS from them and they sent me 3 metal AR-15 30 Rd mags instead. Got the same song and dance they couldn't send me the correct mags because it was after 5 Apr but I ordered those mags during the window on 31 March. While I appreciate them stepping up and selling mags they're intentionally not following the directive and couldn't be bothered with completing their orders correctly. |
#5
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I'm not sure what to do at this point. I picked them up bc they were translucent (dumb reason, but hey) but they're black. I cant see anything inside and there are no witness holes to see how many rounds are in there... What is grinding my gears is the fact they didn't even ask for photos, or even try to figure something out other than the generic "ship them back for refund" response. Quite disappointed honestly. |
#6
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They can't send you replacement 10+ rd mags legally. Your two choices are keep them, or send them back for a refund.
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#7
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There was no simple apology, or some form of interest in the situation. Here's the FIRST email response I received: Hello,and then I replied respectfully asking for at least an explanation or other options, this is the response: Hello,He linked me the magazine listing, which I actually ordered, but indirectly admits that they sent me black ones. And if I dont like them, ship em back for a refund. ETS doesn't even make black magazines, they're all translucent/clear. I've dealt with PSA before, and they're a good company. Not trying to bash them, but definitely left a sour taste in my mouth after this. Would've just bought them from Brownells to begin with with my other orders. Anyways, live and learn. |
#8
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Not even replacement bodies? Or do parts, not kits, also restricted from being shipped/sold?
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#9
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I agree with your logic... if it was legal to ship you mags after 4/5 (as long as they were ordered on or before 4/5), then if you send back the incorrect mags they should still be able to fill that legally made order, and ship the correct ones back to you. It isn't a new order. It is the same order that was placed on 4/5 and should still be covered under the protection of the stay language.
All that said, I completely understand why none of the suppliers feel confident enough to do that. On paper it would look questionable and bring a lot of attention from the state. I have a similar issue with Numrich, and at this point I am just happy to get what I got, and not worry about it. I had them put a note on my order, and if they happen to change their minds they can contact me. Quote:
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#10
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Your answer is: Quote:
I don't think PSA would knowingly sell fake equipment. Hence the question. Respectfully Kyle
__________________
Thank you for another day! Leadership, logistics, communications, and will. "Doing nothing is doing something" _________+__________ |
#11
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Yes, I wouldn't think PSA would sell, or at least ship out fake items. They are a reputable vendor, and I've dealt with them before many times with no issues whatsoever. I've contacted ETS, and sent them a photo of the magazines in question. Will update with what they reply. |
#12
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I'm wondering if they were having another supplier fulfill their orders during Freedom week. I could imagine PSA sending via email, their shipping labels, to another warehouse to slap on a box of mags, so that essentially it looked like PSA sent it, but in fact, it was never handled by PSA. |
#13
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Curious was to what ETS might say. Respectfully Kyle
__________________
Thank you for another day! Leadership, logistics, communications, and will. "Doing nothing is doing something" _________+__________ |
#14
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I believe they can send a replacement to complete the legal purchase. And they can surely send some correct magazine bodies. But that's if they cared. |
#16
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Yup same boat except they sent me Coyote Brown Glock 19X mags instead of the Glock 17 mags I ordered. Got the same BS excuse.
I understand stuff happens, I don't want freebies, I don't want my money back I want options. Hey we messed up, can we ship you 10rd mags instead. Would you like to buy something else. These are options Palmetto
__________________
Saw Inception, or at least I dreamt I did. |
#17
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Just an update post --
I contacted ETS customer service and after some back and forth, they told me to go ahead and ship back the magazines in question for replacements. They only accepted when I told them I reside in CA, and provided them the original invoice from Palmetto with the date stamp as proof they were purchased legally during the window. Package ships out tomorrow, will update soon. |
#19
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Same thing happened to me. All black with no way of telling how many rounds you have left. I haven't checked my invoice but i know i clicked on the transparent ones on the website when i made the order. They also came without a box, in seran wrap.
Definitely frustrating, but there's nothing I can do.
__________________
My rights aren't yours to vote away. |
#20
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My ets 31rd mag came from gunmagwarehouse and they came in with ets sealed original bag. They shouldn't come bubble wrapped. I'm still waiting for PSA for my refund for cancelling my order since they couldn't ship in LA city. But GMW and classic firearms had no problem shipping to me.
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#21
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Same exact thing happened to me. I was really bummed when I first saw the wrong mags, but it seems like they will work. I'm kind of glad that they didn't cancel them completely and issue a refund.
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#22
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After taking a closer look before shipping them out to ETS, they're not solid black, but just a really really heavy smoke. take a flashlight to the side and you'll see. Quote:
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#23
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