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  #1  
Old 09-03-2019, 6:16 AM
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tacticalcity tacticalcity is offline
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Default Steiner Customer Service is Great!

I own a couple Steiner Dbal's. One of them I bought new and it is fabulous. The other I took a chance on and bought used. Sadly...it was a little abused. The port for the pressure switch is loose, the flood light has some blobs/swirls/imperfections, and the pressure pad itself is constantly on.

Not to worry, called Steiner and they say they'll fix it. No questions about where I bought it or what I did to it to get it so jacked up. Just needed to know the serial number to know it was still under warranty, which it is, and they're sending me an RMA number and return label. They took down the list of my complaints, which I also submitted on their Support Forum, and they say they'll fix em all.

Whether they'll fix it or replace it remains to be seen. Either works for me so long as it comes back in working order.

Gotta love a company that stands behind their product.

Will of course update you once I get the device back to confirm they did in fact do a good job fixing it.
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  #2  
Old 09-03-2019, 6:32 AM
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tacticalcity tacticalcity is offline
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Correction, I had to pay for the shipping to them. Not a big deal. Pretty standard actually. They'll cover the cost to ship it back to me. They say this process takes 4-6 weeks. That part sucks. Guess I'll have to live with it. Hopefully it will go quicker. Worth it to get the issues resolved. Honestly I am just grateful they are fixing it at all.
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Old 09-03-2019, 6:47 PM
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You pay good money for good quality products. But good service is part of what you pay for. 'You pay for what you get', is IMO a better version of the more conventional phrase.
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Old 09-03-2019, 8:17 PM
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I have a T5Xi 5-25x50 scope that had excessive chromatic aberration. I got an RMA and sent it in for an "eval". Six weeks later I received a replacement scope from Steiner.

http://forum.snipershide.com/threads...-t5xi.6946099/
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Old 09-03-2019, 10:39 PM
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I will agree steiner/Burris service was excellent for me also. I didn't have a repair just some questions answered with in a few hours each time.
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