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  #1  
Old 08-19-2022, 11:13 AM
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Ammo Brothers Ammo Brothers is offline
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Default Customer Service

At Ammo Brothers, we take customer service very seriously and want to provide our customers with the best possible experience whether they are visiting our retail stores or purchasing items from our website. If you ever receive less than satisfactory customer service, please reach out to us at customer-service@ammobros.com
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  #2  
Old 08-19-2022, 10:08 PM
pacrat pacrat is offline
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Quote:
Originally Posted by Ammo Brothers View Post
At Ammo Brothers, we take customer service very seriously and want to provide our customers with the best possible experience whether they are visiting our retail stores or purchasing items from our website. If you ever receive less than satisfactory customer service, please reach out to us at customer-service@ammobros.com

^^^ Hopefully, this will be a welcome and refreshing change from past lack of CS ^^^

I'm tired of driving right past your store from Bellflower to get on the 605 at Alondra. To drive to OC for anything to do with firearms.
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  #3  
Old 08-22-2022, 9:48 PM
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ir0nclash86 ir0nclash86 is offline
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They're 10 min away from me but I'd rather drive the 30 min to riflegear or 20 to aeon tac in GG and even the Huntington beach gun stores. Hopefully they can clean up their staff for other current and future gun owners but for me I'm done with them and so are my friends. I'd rather go to a Turners than Ammo Brothers anymore.
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  #4  
Old 09-03-2022, 11:06 AM
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I hope we can change your mind!

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Originally Posted by ir0nclash86 View Post
They're 10 min away from me but I'd rather drive the 30 min to riflegear or 20 to aeon tac in GG and even the Huntington beach gun stores. Hopefully they can clean up their staff for other current and future gun owners but for me I'm done with them and so are my friends. I'd rather go to a Turners than Ammo Brothers anymore.
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  #5  
Old 09-04-2022, 5:59 PM
jmedwards84 jmedwards84 is offline
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I went to the riverside store for the first time, I think her name was Katrina who sold me my ak, very nice and friendly. Same with the person who helped me when I picked it up, made sure I knew how to operate it.
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  #6  
Old 09-06-2022, 8:32 AM
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Great to hear! I will be sure to let the staff know.

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Originally Posted by jmedwards84 View Post
I went to the riverside store for the first time, I think her name was Katrina who sold me my ak, very nice and friendly. Same with the person who helped me when I picked it up, made sure I knew how to operate it.
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  #7  
Old 09-07-2022, 8:03 PM
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I'd choose my Santa Ana Ammo Bros store anyway over other OC stores...

During the pandemic, I was in a line no less than 20+ people in front of me. I got my PPT done in less than 40min.

At Turner's it would take longer even if I was the first person.

I have processed multiple PPTs at Ammo Bros with the fastest service. The Santa Ana store is top notch...!
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  #8  
Old 09-07-2022, 8:09 PM
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Santa Ana seems to have a good team. Never any issues in the dozens of times I've been.


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  #9  
Old 09-08-2022, 2:26 PM
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Thank you, I will make sure to pass this along to the store.

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Santa Ana seems to have a good team. Never any issues in the dozens of times I've been.


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  #10  
Old 11-11-2022, 4:39 PM
Verse187 Verse187 is offline
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AmmoBros in Ontario sucks people won’t help. You get looked at everywhere I go employees look like they don’t even want to be there. I haven’t been there in 5 months because of that
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  #11  
Old 11-20-2022, 1:51 PM
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Thank you for your feedback. We are working on training our staff to become more customer friendly properly.
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  #12  
Old 11-25-2022, 9:43 AM
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You advertised the PMC .223 ammo on Black Friday without having any stock on hand? I made the dumb decision to drive to your Santa Ana location and was told the shipment latest shipment didn't have the ammo included. I called the Cerritos location and it was the same thing. Why advertise something you don't even have. That gives a bad perception of your business.
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  #13  
Old 11-25-2022, 3:09 PM
pacrat pacrat is offline
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Quote:
Originally Posted by 1064chubbs View Post
You advertised the PMC .223 ammo on Black Friday without having any stock on hand? I made the dumb decision to drive to your Santa Ana location and was told the shipment latest shipment didn't have the ammo included. I called the Cerritos location and it was the same thing. Why advertise something you don't even have. That gives a bad perception of your business.
Many times "shipping/supply" snafus's are unavoidable. Blame Brandon's WAR ON FUEL.

DID they offer you a RAIN CHECK? That is what honorable retailers do when advertised merchandise isn't on the shelf.

Then again, I'm not going to use "honorable" and Ammo Bros in the same sentence until they publicly change their policies on several issues.

Which I keep hoping they will do. Because they are close, and USED TO BE GTG.
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  #14  
Old 11-25-2022, 7:46 PM
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The PMC 223A has been on sale for 5 days and was not a Doorbuster sale. Unfornetly it is hard to guarantee stock 5 days into a sale.

Quote:
Originally Posted by 1064chubbs View Post
You advertised the PMC .223 ammo on Black Friday without having any stock on hand? I made the dumb decision to drive to your Santa Ana location and was told the shipment latest shipment didn't have the ammo included. I called the Cerritos location and it was the same thing. Why advertise something you don't even have. That gives a bad perception of your business.

Last edited by Ammo Brothers; 11-25-2022 at 7:55 PM..
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  #15  
Old 12-06-2022, 10:56 AM
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Do staff respond to emails?
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  #16  
Old 12-06-2022, 11:20 AM
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While I don't live in the area kudos to you for what you're trying to turn around. That's a reason for people to come back and give another chance IMO.
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