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  #1  
Old 02-13-2020, 5:49 PM
pratchett pratchett is offline
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Join Date: Sep 2009
Posts: 491
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Default Another great experience!

In the excitement over my new Surefire, I accidentally ordered 2 remote tape switches instead of 1 tape swtitch and 1 dual switch tape cap. It's irritating when you're putting a build together, but it was my own fault.

Somewhere in my RMA request I jokingly wrote "Help me Primary Arms - you're my only hope!"

Within 24 hours, Melissa replied "Never fear - Primary Arms is here!" with an accompanying RMA number. The tail switch and dual switch cap are the same price, and I was hoping for a straight swap and told them so. But in my mind I was bracing myself for the minor annoyance of a credit card refund, and then a re-purchase. Nope - I got an email today with a tracking number saying they made the swap and I didn't need to do any other thing except sit here and wait for my part. WELL DONE PRIMARY ARMS! And thank you Melissa for having a sense of humor.
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  #2  
Old 02-13-2020, 6:19 PM
SR514 SR514 is offline
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I have dealt with Melissa myself.
Great customer service at PA
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  #3  
Old 03-20-2020, 2:19 PM
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marsh1 marsh1 is offline
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Join Date: May 2009
Location: Texas
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Thanks for the great feeback!!!!
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Marshall Lerner
CEO Primary Arms, LLC
Proud to be a Calguns sponsor!!
Contact me at: Marshall@Primaryarms.com
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