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  #1  
Old 09-21-2019, 3:50 PM
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Default USPS package arrived damaged and empty

I sent 2 mags from Norcal to Socal. The package was late and when it finally arrived, it was damaged and empty. They buyer paid me $98 ($45 each mag) including standard shipping which has the $50 insurance. I filed a claim already but wanted to see if anyone has a similar experience and how it was resolved by both parties.
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Old 09-21-2019, 4:00 PM
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I sent a guy a 9mm M&P apex match grade barrel on a sale. He claimed the package was damaged and barrel wasnt there. I claimed the $50 and gave it to him. In retrospect I think he got it and then claimed it was lost to get $50 back. Either way I don't care, it's only happened once though.
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  #3  
Old 09-21-2019, 4:07 PM
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Thanks. we didn't go into details regarding the sale, warranty, etc. As a seller does my responsibility end once I ship it?
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Old 09-21-2019, 6:13 PM
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Quote:
Originally Posted by Max_P_Powerz View Post
Thanks. we didn't go into details regarding the sale, warranty, etc. As a seller does my responsibility end once I ship it?
Not if you want to maintain your good score. You should have insured for full value then you could refund the guy without a loss. I suggest you refund the money in full.
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  #5  
Old 09-21-2019, 6:42 PM
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When I ship stuff, I make sure to use adequate packaging outside and inside, and enough heavy duty 3M packing tape that it will survive anything short of a nuclear bomb.

You have to package it expecting the worst possible handling. And be sure that the contents cannot move. Mags bouncing around in a box can hammer a hole through or blow an end out of the box.

The stuff I ship could be turned to dust after being run over by an 18 wheeler, but that mush is still not coming out until someone takes a packing knife to it.

In my opinion looking at it from a buyer and seller perspective, if the shipper does not take out full value insurance, that is on them and they assume the risk for doing so.

Also, I only ship to reputable buyers because I don’t ever want to play the ‘got an empty box’ game. You shipped to a one feedback buyer, who got his one feedback in a face to face transaction.
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  #6  
Old 09-21-2019, 10:09 PM
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I once bought something and the package came rolled up with a rubber band and had orange soda all over it

But my items were there

USPS is unbelievable
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Old 09-21-2019, 10:56 PM
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At least you can file a claim on it.

USPS stated they delivered a couple of HK magazines to my home - while I was at home - I never got it. They said not their problem - the seller said USPS said it was delivered - not their problem either.

Postal carrier was a new guy who wouldn't talk to me at all. Only lasted a few weeks on the route.

I got screwed out of the 100 or so dollars.
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Old 09-21-2019, 11:09 PM
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Never had the issue myself but as someone who both buys and sells here I think you’re unfortunately on the losing end, as the seller I’d insure the package for the entire amount and as the buyer how can I be assured that you sent anything but an empty package?
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Old 09-22-2019, 6:12 AM
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For USPS packages with tracking I believe the GPS location is captured when the delivered scan is done.

I had a package ‘delivered’ but not. Caught the mail person on her way past going the other direction. She knew nothing but said she would contact supervisor. Came back a few hours later with the package.

It had been delivered to same house number but 2 streets earlier in the route.
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Old 09-22-2019, 6:18 AM
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If OP had paid 2.90 extra for insurance and charged buyer He would be fully covered.
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Old 09-22-2019, 6:19 AM
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you guys mean that USPS is the one confiscating magazines for Newsome?

I ALWAYS take a picture of the package behind the window after the carrier has processed it. it shows all the proper addresses and the the tracking numbers.

This doesnt insure to the buyer that I actually put something in the package but certainly insures that when it left my hands it was in perfect condition.
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  #12  
Old 09-22-2019, 6:45 AM
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Quote:
Originally Posted by edgerly779 View Post
If OP had paid 2.90 extra for insurance and charged buyer He would be fully covered.
Lessoned learned. Will do that or ask the buyer next time for shipping/insurance options. Thanks all!
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  #13  
Old 09-22-2019, 6:49 AM
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I lerarned to add insurance the hard way. I pass cost on or maybe split it to sve headaches. I sent 150 bucks worth of salt water jigs and B52 bucktails to a guide buddy in Alaska when it arrived package torn open and only couple cheap salas jigs inside despite being bubble wrapped and taped with strapping tape.
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Old 09-22-2019, 7:00 AM
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When I sell and ship, I always insure for full value as I believe my half of the bargain is to get the goods to the buyer intact as described. For higher value items, I request an adult signature at delivery. Then I make sure it is packed gorilla proof.
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  #15  
Old 09-22-2019, 3:47 PM
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I don't trust the USPS for anything.

UPS is almost as bad but slightly more reliable.
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Old 09-22-2019, 3:52 PM
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It's up to the buyer to pay for insurance if he wants it.
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  #17  
Old 09-22-2019, 3:54 PM
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Quote:
Originally Posted by BigPimping View Post
I don't trust the USPS for anything.

UPS is almost as bad but slightly more reliable.
This!

USPS has become like mail in a third world country.

Your package may get to it's destination if it doesn't look too attractive/valuable and your mail man likes you...

UPS and amazon delivery is increasingly becoming like USPS
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Old 09-22-2019, 5:40 PM
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Insurance and signature delivery, no matter what the charge for shipping was. Covers you in the end.
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  #19  
Old 09-23-2019, 7:07 AM
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Quote:
Originally Posted by edgerly779 View Post
If OP had paid 2.90 extra for insurance and charged buyer He would be fully covered.
Ever try to get a claim paid by USPS?
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  #20  
Old 09-23-2019, 8:18 AM
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Similar thing happened to me when I ordered a bunch of blocked mags. The package was delayed at USPS in TN, it had some stickers saying it was open when it arrived at USPS (yea right), about half the mags were missing and the rest were just loosely rolling around. Good news is about the same time freedom week rolled around and I didn't really care about them anymore anyway haha. Offered to split the losses with the seller but we filed a insurance claim and he refunded me for what was lost.
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