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  #1  
Old 04-10-2019, 2:49 AM
neduban neduban is offline
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Default Charlie Coopers Ordering Dept

still no tracking number--anyone get mags from them?
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  #2  
Old 04-10-2019, 4:30 AM
Joseph916 Joseph916 is offline
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I ordered on 3-31 and have heard nothing. Emailed them on 4-3 and have gotten no response. $158 Order so could be worse.
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  #3  
Old 04-10-2019, 4:37 AM
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those bastards -guess we have to go to our credit card fraud department
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  #4  
Old 04-10-2019, 4:43 AM
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I intend to give them a bit more time and to try contacting them again. I think they have bitten off more than they can chew and once my order is cancelled those are mags I can never (legally) buy again.
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  #5  
Old 04-10-2019, 5:02 AM
Old Marine Old Marine is offline
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Same situation with Palmetto State Armory...........


No movement yet on my order.....
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  #6  
Old 04-10-2019, 5:03 AM
neduban neduban is offline
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lets hope they are legit, I don't mind waiting if they intend on filling the order.
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  #7  
Old 04-10-2019, 5:13 AM
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My PSA order arrived as normal. Same with Brownells and Midway. Botach and SWFA have shipped and are on the way.
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  #8  
Old 04-10-2019, 5:16 AM
kirito kirito is offline
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charlie coopers is good to go. i received my mags on monday. they are most likely backlogged.
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  #9  
Old 04-10-2019, 5:42 AM
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I had a few e-mails back and forth after I sent a polite inquiry via their contact us page.

My impression is that they intend to fill all orders, and they have stated this. They were responding to my inquiries at say 8PM their time, and that seems to imply they were swamped and working late.

Editorial thoughts. I think that they are waiting until they get every item on an order, before they ship it. I am assuming this is because we took advantage of their free shipping and their below-msrp pricing. I know they had an inventory problem with a vendor (who I think provides their Ruger magazines), and in my case that is why my order is still 'in-fulfillment'.

After I placed my order, and after my first contact, is when I think they changed their info to state that they intend to ship to CA, expect long waits, and your card is charged first, and no refunds. I may have accepted those conditions when I placed my order, or not, I can't say for sure. From their perspective, they would have ordered inventory for all our orders, and wouldn't want to be stuck with it unsold. I am guessing that is why they now say 'no refunds'.

I did place a couple backup orders later last week for items I found in-stock elsewhere, but I still want my order from Charlies. In my case my card has already been paid and I am out of pocket for this order. I intend to wait this out and see what happens. If I put myself in their shoes, they did accept some risk placing orders for us, with the possibility of lots of complaints, inquiries, charge reversal attempts, and so on. I believe they took my order in good faith, thinking they had the inventory available via distributor, and they had to make a decision in the heat of the moment as to what to do, when they learned they didn't have inventory.
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  #10  
Old 04-10-2019, 5:46 AM
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Received order from them in separate shipments. The first shipping email said:

"If there are other items in your order that are not listed below, have no fear! We have multiple product warehouses and shops. We sometimes split orders to help expedite the shipping process. The remaining items in your order will ship out shortly in a separate shipment."
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  #11  
Old 04-10-2019, 6:06 AM
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I ordered from them on the 1st and got my mags on the 9th
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  #12  
Old 04-10-2019, 7:02 AM
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You guys need to calm down. Most places that committed are committed
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  #13  
Old 04-10-2019, 7:55 AM
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They were the first to sell so I have no problem waiting.
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  #14  
Old 04-10-2019, 8:39 AM
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I’ve emailed them half a dozen times. They got back to me each time and are persistent with saying they will ship. They are back logged and they charged you for your purchase so you WILL be receiving your items. They did this so they are YOURS at the time of purchase.

I’m giving them more time, their customer service has been nothing short of informative and kind in my experience. They said they received orders for more than 2 Million magazines during freedom week as they called it.
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  #15  
Old 04-10-2019, 8:52 AM
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Quote:
Originally Posted by Old Marine View Post
Same situation with Palmetto State Armory...........


No movement yet on my order.....

I found PSA to be the longest wait. I ordered from them on that first Friday night Mar 29 and after 4 days my order was still "in process"

So I put orders in w Brownells and Midway as backups-- both which shipped out 6 hours after I ordered online.

I finally called PSA on April 4 and they said my items would be shipping that day-- I ended up receiving them yesterday.

Now I have 4x the mags I was planning on given all my backups coming through!!

But try calling them if you haven't already-- it was a 20 min hold for me-- but now may be better with all this behind us-- lady I spoke to was very helpful and assured me I would receive my items and even sent me an email straight from her afterwards with shipping# that had not been posted on their website yet.
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  #16  
Old 04-10-2019, 5:05 PM
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I got this from them today:
Quote:
Originally Posted by Charlie
Have we told you lately how much we appreciate you?
We do. We really, really do.

We know its been awhile since you've heard from us, so we wanted to take a moment and give you a status update on where we're at with your orders. Because of the massive influx in orders during California's magazine ban pause, we are incredibly backed up. Here's the quick version:

California got rid of all magazine bans
We knew it wasn't going to last
We took a chance and accepted backorders - something we do not typically do
Why? Because the way this law was set up, anything paid for (complete transaction, from ordering to payment confirmation) during the ban lift was considered a legal purchase, even if delivery hadn't happened
We received a bajillion orders. (this may be an exaggeration, but it's a pretty good estimate)
The ban went back into place
Our customers are the proud owners of many, many full capacity magazines
We may have them, but you own them
Keep Up With Us on Facebook
So, now that we're all caught up - Why is it taking so long for you to get your order? There are a couple of reasons:
We are a small business. Because of this, we appreciate your business FAR more than Amazon does, but it takes us a little longer to process, pack, and ship those boxes.
Seriously, guys. Amazon has ROBOTS. Our owner has a strict no robots policy (SkyNet is REAL, y'all)
Due to our bending our own rules and accepting backorders, we are at the mercy of our suppliers to provide us with the products you ordered if we don't already have them in stock
Our suppliers are wonderful and will come through, but these things take some time
As mentioned above, we are a small shop and can only pack so many boxes at a time, even if we are working overtime
What does this mean for you? We are working diligently to get your orders out as quickly as possible. We've upped our supply orders and are getting shipments daily. As soon as we get your items, we pack them up and ship them out. Please try to be patient with us as we handle this massive influx of orders (thank you again for choosing us!) and pack and ship your orders.

As always, please feel free to reach out to us via email or on Facebook with any questions you may have. We know we wouldn't be here without you, and we appreciate every order you send our way.
All the best,
I'll wait
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  #17  
Old 04-10-2019, 5:26 PM
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I received an email from them stating they are shipping as inventory arrives. They allowed back orders to help us acquire our freedom mags and are shipping fast as they can
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  #18  
Old 04-10-2019, 5:30 PM
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My order was delivered earlier today
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  #19  
Old 04-10-2019, 5:53 PM
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Made two orders on Saturday the 30th. Haven’t received either yet or even a shipping confirmation.
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  #20  
Old 04-10-2019, 5:55 PM
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Quote:
Originally Posted by Chefman View Post
I received an email from them stating they are shipping as inventory arrives. They allowed back orders to help us acquire our freedom mags and are shipping fast as they can
Got the same email.

Separately, prior to that, I emailed back and forth several times asking about the queue, where my order was, etc, and have gotten constant reassurances it will be shipped and on its way ASAP but they're beyond slammed.

I can be patient. Don't need any of the stuff from them urgently, it's mainly duplicates of other stuff I already have but wanted to build up stock in.
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  #21  
Old 04-10-2019, 5:57 PM
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Relax, take a deep breath.

"California Residents!
We’ve always helped out capacity limited states. It’s who we are. That continues today.

We will continue to honor orders placed on our site until 5:00pm California time on Friday, April 5.

If you decide to purchase, please expect LONG DELAYS. You will be charged for your purchase up front, and we WILL NOT honor refunds. We will ship these orders as quickly as we can

Any order placed from California for full capacity magazines placed after 5pm WILL BE CANCELED.

Thank you for your continued support. Y'all are amazing.

- Charlie Cooper’s."
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  #22  
Old 04-10-2019, 6:05 PM
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Personally, I wouldn't panic until May. Give em time. What happened last week the the mother of all cluster**** ordering sprees. Stores cumulatively sold all the mags in the US... and probably then some. Think about that. Give it time.
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  #23  
Old 04-10-2019, 6:58 PM
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I have communicated with the owner. Patience is a virtue here. Your orders will be filled. They are good people and are working for US.
Patience Grasshoppers.
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  #24  
Old 04-10-2019, 8:17 PM
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"We’ve always helped out capacity limited states. It’s who we are. That continues today.

We will continue to honor orders placed on our site until 5:00pm California time on Friday, April 5.

If you decide to purchase, please expect LONG DELAYS. You will be charged for your purchase up front, and we WILL NOT honor refunds. We will ship these orders as quickly as we can

Any order placed from California for full capacity magazines placed after 5pm WILL BE CANCELED.

Thank you for your continued support. Y'all are amazing."

- Charlie Cooper’s.

Just repost this every few rant posts... y'all want it ALL huh?
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  #25  
Old 04-10-2019, 11:20 PM
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They seem to be good folks; I got my order 6 days after placing it and never had received a tracking number, so sounds like they're concentrating on order fulfillment...
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  #26  
Old 04-11-2019, 12:20 AM
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ordered on the 30th, received today
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  #27  
Old 04-11-2019, 12:23 AM
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I received my order and I spelled my address wrong and they contacted me to ask if its right before they shipped because it showed up weird in their system. Great communication with customers so I’d wait it out ppl. I don’t think any company saw this amount of business coming. I’m still waiting for one more order from another vendor who said the same thing. Unless your order is cancelled don’t worry and enjoy your packages when they arrive.
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  #28  
Old 04-11-2019, 8:24 PM
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Got a tracking number today.
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  #29  
Old 04-11-2019, 9:47 PM
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My orders at Charlies all came through.
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  #30  
Old 04-13-2019, 12:18 PM
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Got a shipment notification last night.
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  #31  
Old 04-13-2019, 2:06 PM
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If you placed an order with them you should have also received an email explains it was going to take some time to get orders shipped.

I got tracking info for one of my two orders, granted it was the smaller order but it is on its way and I am certain my other order will ship as well.

Do not start calling credit card companies and doing charge backs they went out of their way to help us and always have.

Have some patience for cryin out loud.
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  #32  
Old 04-13-2019, 7:39 PM
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Got my shipping notification from them via email a few hours ago
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  #33  
Old 04-13-2019, 9:09 PM
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Mine shipped today as well.
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  #34  
Old 04-14-2019, 10:40 PM
VonRyan209 VonRyan209 is offline
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Major order #1 is being shipped. Will happily wait for the 2nd to arrive in due time.
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  #35  
Old 04-15-2019, 9:05 AM
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Got my package today.
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  #36  
Old 04-15-2019, 1:17 PM
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It took 2 weeks but it's finally coming.
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  #37  
Old 04-16-2019, 11:25 AM
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Just heard from Charlie Coopers everyone please be patient they are waiting for delivery of goods but rest assured you will get ur orders placed with them.
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  #38  
Old 04-17-2019, 10:03 AM
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Received my package today!
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  #39  
Old 04-17-2019, 12:14 PM
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I received a package without getting a tracking/mailing confirmation. Just a heads-up. Your package might just show up with no prior warning.
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  #40  
Old 04-26-2019, 8:36 AM
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anyone hear from Charlie coopers??
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