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  #41  
Old 04-03-2019, 6:49 PM
ArmsUnlimited ArmsUnlimited is offline
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Our system did not allow over ordering. We have a tremendous amount of magazines in stock, we have enough to stock other dealers, which we did, including the largest chain of gun stores in California....

AND because we were the first dealer to know/announce this ruling we scooped up additional inventory from manufacturers and vendors.

We have received no less than 6000 orders since Friday night. We typically process 100-150 orders per day. We are simply slammed with work, we aren't amazon, we don't have hundreds of employees, just give us time we will get caught up.
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  #42  
Old 04-03-2019, 7:35 PM
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I got my 6 mags today Thanks Arms unlimited for the great service

Last edited by csbishop; 04-03-2019 at 7:42 PM..
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  #43  
Old 04-03-2019, 7:50 PM
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Quote:
Originally Posted by ArmsUnlimited View Post
Our system did not allow over ordering. We have a tremendous amount of magazines in stock, we have enough to stock other dealers, which we did, including the largest chain of gun stores in California....

AND because we were the first dealer to know/announce this ruling we scooped up additional inventory from manufacturers and vendors.

We have received no less than 6000 orders since Friday night. We typically process 100-150 orders per day. We are simply slammed with work, we aren't amazon, we don't have hundreds of employees, just give us time we will get caught up.
Thanks for getting on here to interact with the customer base. Got my orders in, have tracking #'s, will be patient. Thanks for supporting us!

Turby
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  #44  
Old 04-03-2019, 7:52 PM
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Quote:
Originally Posted by ArmsUnlimited View Post
Our system did not allow over ordering. We have a tremendous amount of magazines in stock, we have enough to stock other dealers, which we did, including the largest chain of gun stores in California....

AND because we were the first dealer to know/announce this ruling we scooped up additional inventory from manufacturers and vendors.

We have received no less than 6000 orders since Friday night. We typically process 100-150 orders per day. We are simply slammed with work, we aren't amazon, we don't have hundreds of employees, just give us time we will get caught up.
Thanks for the update. Many of us are just anxious that the judge could grant a stay any day now.
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  #45  
Old 04-03-2019, 8:21 PM
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Hope that doesn't mean you are backed up 30 or 45 days .

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Originally Posted by ArmsUnlimited View Post
We have received no less than 6000 orders since Friday night. We typically process 100-150 orders per day. We are simply slammed with work, we aren't amazon, we don't have hundreds of employees, just give us time we will get caught up.
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  #46  
Old 04-03-2019, 8:30 PM
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Right on Arms. Thanks for coming in here to discuss and communicate. Godspeed with that massive backlog!
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  #47  
Old 04-03-2019, 8:38 PM
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Quote:
Originally Posted by ArmsUnlimited View Post
Our system did not allow over ordering. We have a tremendous amount of magazines in stock, we have enough to stock other dealers, which we did, including the largest chain of gun stores in California....

AND because we were the first dealer to know/announce this ruling we scooped up additional inventory from manufacturers and vendors.

We have received no less than 6000 orders since Friday night. We typically process 100-150 orders per day. We are simply slammed with work, we aren't amazon, we don't have hundreds of employees, just give us time we will get caught up.
Ah ok, hopefully my early morning Saturday order comes soon then, just I see people who ordered later getting theirs and the mind starts to wonder.
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  #48  
Old 04-03-2019, 8:41 PM
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Quote:
Originally Posted by ArmsUnlimited View Post
Our system did not allow over ordering. We have a tremendous amount of magazines in stock, we have enough to stock other dealers, which we did, including the largest chain of gun stores in California....

AND because we were the first dealer to know/announce this ruling we scooped up additional inventory from manufacturers and vendors.

We have received no less than 6000 orders since Friday night. We typically process 100-150 orders per day. We are simply slammed with work, we aren't amazon, we don't have hundreds of employees, just give us time we will get caught up.
Really appreciate the continual daily feedback on orders. Also good to hear it wasn't an over ordering problem.
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  #49  
Old 04-03-2019, 8:47 PM
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Originally Posted by ArmsUnlimited View Post
We were the first vendor to announce we are shipping to California residents on Friday evening to our tens of thousands of email subscribers. We have thousands of orders which we have printed labels for and our warehouse guys are packaging as fast as possible. We can only sort, pull, and package so many orders per day. There are thousands more we still haven't even printed. We are printing, packing, sorting and shipping as fast as we can. Please exercise some patience, if you received a tracking number you will receive your order, we have plenty of inventory. We are also supplying local shops in California.

Putting a further strain on our resources by calling or emailing or doing both every few hours is not going to speed things up....

You've waited 18 years to get standard, a few days of processing from us or ANY other vendor is to be expected in this mad rush that none of us had time to prepare for.
Good enough for me. Thank you for keeping us informed...
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  #50  
Old 04-03-2019, 9:09 PM
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Originally Posted by Rich2011 View Post
I ordered on 3/30 and got my tracking on 3/31. USPS tracking has been in Pre-shipping status.


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same time line here, any change in your pre-shipping status? no change in mine yet.
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  #51  
Old 04-03-2019, 9:13 PM
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Ordered a single product on 3/31
Received tracking that same night
Package picked up by USPS on 4/1
Delivered today
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  #52  
Old 04-03-2019, 9:32 PM
oldyeller oldyeller is online now
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dang, i ordered a single item also. did you use the free shipping?
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  #53  
Old 04-03-2019, 9:50 PM
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Originally Posted by oldyeller View Post
dang, i ordered a single item also. did you use the free shipping?
Yes, used the free shipping. Order came USPS priority mail.
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  #54  
Old 04-04-2019, 4:39 AM
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I ordered on 3/30, I got a fake email saying it has been shipped out but only a label was made. Still no updates.

March 31, 2019, 1:43 pm
Shipping Label Created, USPS Awaiting Item
LAS VEGAS, NV 89118
A shipping label has been prepared for your item at 1:43 pm on March 31, 2019 in LAS VEGAS, NV 89118. This does not indicate receipt by the USPS or the actual mailing date.

I don't understand why they couldn't drop off the ones that were already labeled and packaged...assuming they were.
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  #55  
Old 04-04-2019, 6:22 AM
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Quote:
Originally Posted by phiberoptik View Post
I ordered on 3/30, I got a fake email saying it has been shipped out but only a label was made. Still no updates.

March 31, 2019, 1:43 pm
Shipping Label Created, USPS Awaiting Item
LAS VEGAS, NV 89118
A shipping label has been prepared for your item at 1:43 pm on March 31, 2019 in LAS VEGAS, NV 89118. This does not indicate receipt by the USPS or the actual mailing date.

I don't understand why they couldn't drop off the ones that were already labeled and packaged...assuming they were.
This is the same as mine

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  #56  
Old 04-04-2019, 6:45 AM
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Quote:
Originally Posted by phiberoptik View Post
I ordered on 3/30, I got a fake email saying it has been shipped out but only a label was made. Still no updates.

March 31, 2019, 1:43 pm
Shipping Label Created, USPS Awaiting Item
LAS VEGAS, NV 89118
A shipping label has been prepared for your item at 1:43 pm on March 31, 2019 in LAS VEGAS, NV 89118. This does not indicate receipt by the USPS or the actual mailing date.

I don't understand why they couldn't drop off the ones that were already labeled and packaged...assuming they were.
Same as well
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  #57  
Old 04-04-2019, 7:08 AM
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April 2, 2019, 2:27 pm
Shipment Received, Package Acceptance Pending
LAS VEGAS, NV 89119
Your shipment was received at 2:27 pm on April 2, 2019 in LAS VEGAS, NV 89119. The acceptance of your package is pending.

Is what mine's been (and currently still is).
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  #58  
Old 04-04-2019, 7:24 AM
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A question for Arms Unlimited. Were the personal orders (not asking about business) from the weekend shipped yet? Seems they were not except in some minor cases. We are in limbo w a tracking number that doesn't say it been picked up yet
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  #59  
Old 04-04-2019, 7:28 AM
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Placed my order on 4/1. Checked today and status reads "processing".
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  #60  
Old 04-04-2019, 7:39 AM
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  #61  
Old 04-04-2019, 7:43 AM
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Fwiw, I don't think shipping method changes anything. I got 2nd day air and it's been sitting for four days now. I don't think they're prioritizing those (not that they probably should, just sayin').

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  #62  
Old 04-04-2019, 8:23 AM
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My fear is that since they have so many orders, that it could be very possible that some orders can get lost in the shuffle considering they might not have the logistical capabilities like Midway USA. (Worked there as a college student when I lived in Missouri and it was super complex but very efficient)


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  #63  
Old 04-04-2019, 8:44 AM
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Yea, I think some of us may have fallen through the cracks, we'll see in the next couple of days I guess. They did charge my cc already.

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  #64  
Old 04-04-2019, 9:00 AM
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Anyone else that is waiting for their weekend order to get on the truck happen to order a pmag D-60? That's all I ordered.

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  #65  
Old 04-04-2019, 11:14 AM
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Anyone have any issues canceling? Weekend order with still no tracking


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  #66  
Old 04-04-2019, 11:25 AM
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Originally Posted by ilikecookies View Post
Anyone have any issues canceling? Weekend order with still no tracking


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Think they won't let u since it's already at the "shipping" stage. Best thing to do is wait and see and order from diff vendors.


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  #67  
Old 04-04-2019, 11:34 AM
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...

Last edited by HighCapAssaultOpinionator; 04-07-2019 at 8:00 PM..
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  #68  
Old 04-04-2019, 11:35 AM
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My first (3/31) order with them has been sitting in pre-shipment since Sunday and my second (4/1) order has not processed yet. I know that they are swamped, but just hope to see some movement before next week. I am grateful that they are shipping to California and thank them for being one of the first to do so.
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  #69  
Old 04-04-2019, 11:54 AM
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Pre-Shipment

April 1, 2019 at 2:44 pm

Shipping Label Created, USPS Awaiting Item

LAS VEGAS, NV 89118


FOR THREE days now ! WTF !!!!!!
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  #70  
Old 04-04-2019, 12:20 PM
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Quote:
Originally Posted by Milsurps View Post
Pre-Shipment

April 1, 2019 at 2:44 pm

Shipping Label Created, USPS Awaiting Item

LAS VEGAS, NV 89118


FOR THREE days now ! WTF !!!!!!
At least you've got a real label. Mine might as well be fake. It's said this since Sunday:

"Status Not Available
The tracking number may be incorrect or the status update is not yet available. Please verify your tracking number and try again later."
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  #71  
Old 04-04-2019, 1:40 PM
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Screw these guys.

They took 2 weeks to ship a SureFire XH35 last year.

Shame on me for trying to order from them again - order placed over the weekend and I haven’t gotten any notice, not even a label printed.

But I guess they were honest saying they got about 6000 orders and only able to fulfill 100-150 max a day.


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  #72  
Old 04-04-2019, 1:56 PM
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Originally Posted by ilikecookies View Post
Screw these guys.

They took 2 weeks to ship a SureFire XH35 last year.

Shame on me for trying to order from them again - order placed over the weekend and I haven’t gotten any notice, not even a label printed.

But I guess they were honest saying they got about 6000 orders and only able to fulfill 100-150 max a day.


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Feel the need to chime in here. Just because you "normally" fill 100-150 orders a day, doesn't mean you're not able to fill more. I work for a company that typically fills 50-100 orders in a day from our location, but if we got 500, we'd move resources and/or call in additional help to get it done. Not filling orders is not an option.

As someone that placed a relatively small orders (<15 mags on 3/30 and 3/31) I'm disappointing they still haven't been scanned by USPS. Both orders were marked as shipped (4/1 & 4/2 respectively) and my credit card was charged on 4/2. Still no indication that either order is actually shipped. Based on USPS shipping times from their zip code, either package would have arrived already if they had shipped when claimed (even if a scan was missed, which happens).

Orders like this should take 10 minutes max to print the label, grab merchandise, package, and throw in the bin for shipment. Even with the order volume they're receiving, I still can't fathom how these orders are not going within a day or two.
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  #73  
Old 04-04-2019, 1:59 PM
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If the stay is issued...hope refunds are in order. Still nothing from my shipment, preshipment status since Sunday still.


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  #74  
Old 04-04-2019, 2:10 PM
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Originally Posted by Renty View Post
Feel the need to chime in here. Just because you "normally" fill 100-150 orders a day, doesn't mean you're not able to fill more. I work for a company that typically fills 50-100 orders in a day from our location, but if we got 500, we'd move resources and/or call in additional help to get it done. Not filling orders is not an option.
I think what he was saying was that at maximum capacity they were able to do up to 150 a day. (Normally considerably less).

If they'd gotten 6,000 orders, then they'd have had to do almost 6 times that to keep up. Assuming a package takes 10 mins to print, pack, label, and seal then one person can do 6 an hour, so maybe 50 in a day working more or less non stop. If they only have 2-3 guys in their shipping department... and remember this ruling came out of nowhere.

Mind you though, deffo agree that they should be upping personnel from day one. Call in brothers, sisters, uncles, whoever - there really shouldn't be a reason that orders sit for the better part of a week.

My own order went in, and got my email saying that it shipped on Tuesday. USPS isn't showing any sort of tracking information, so likely packages are going out via a SCAN form like what was mentioned above. (50 tracking numbers assigned to one barcode). If orders were shipped standard parcel post, then they wouldn't necessarily have a tracking number attached to them, so it wouldn't update beyond it.

That said, like Renty said - if it actually shipped when it said, even by parcel post, it would be at my door today. (Which it wasn't)
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  #75  
Old 04-04-2019, 2:12 PM
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Originally Posted by Renty View Post
Feel the need to chime in here. Just because you "normally" fill 100-150 orders a day, doesn't mean you're not able to fill more. I work for a company that typically fills 50-100 orders in a day from our location, but if we got 500, we'd move resources and/or call in additional help to get it done. Not filling orders is not an option.

As someone that placed a relatively small orders (<15 mags on 3/30 and 3/31) I'm disappointing they still haven't been scanned by USPS. Both orders were marked as shipped (4/1 & 4/2 respectively) and my credit card was charged on 4/2. Still no indication that either order is actually shipped. Based on USPS shipping times from their zip code, either package would have arrived already if they had shipped when claimed (even if a scan was missed, which happens).

Orders like this should take 10 minutes max to print the label, grab merchandise, package, and throw in the bin for shipment. Even with the order volume they're receiving, I still can't fathom how these orders are not going within a day or two.
I gave up. I was hoping given that it's been a year that things are different but I guess not. I sent an e-mail asking to cancel given the news that just broke - there is no way they are going to be able to fulfill the order in time.
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  #76  
Old 04-04-2019, 2:22 PM
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Originally Posted by ubermick View Post
I think what he was saying was that at maximum capacity they were able to do up to 150 a day. (Normally considerably less).

If they'd gotten 6,000 orders, then they'd have had to do almost 6 times that to keep up. Assuming a package takes 10 mins to print, pack, label, and seal then one person can do 6 an hour, so maybe 50 in a day working more or less non stop. If they only have 2-3 guys in their shipping department... and remember this ruling came out of nowhere.

Mind you though, deffo agree that they should be upping personnel from day one. Call in brothers, sisters, uncles, whoever - there really shouldn't be a reason that orders sit for the better part of a week.

My own order went in, and got my email saying that it shipped on Tuesday. USPS isn't showing any sort of tracking information, so likely packages are going out via a SCAN form like what was mentioned above. (50 tracking numbers assigned to one barcode). If orders were shipped standard parcel post, then they wouldn't necessarily have a tracking number attached to them, so it wouldn't update beyond it.

That said, like Renty said - if it actually shipped when it said, even by parcel post, it would be at my door today. (Which it wasn't)
Agreed on the timing and max orders -- keep in mind my time estimates are for a business with 10,000 SKUs located around a store. Also this is with 5-10 orders coming in an hour. During peak period where there is a large volume of orders, there are more effeciency gains in filling orders (e.g. employee 1 grab all pmags, employee 2 grabs all glock mags, etc. instead of 1 employee grabbing everything) I imagine packing bulk PMAG orders and having a large volume of orders should cut the time down considerably. Once you sort the basic orders out (e.g. 12 units of PMAG style X), it should take less than 5 minutes to process, pack and throw in the pickup bin.

I do empathize though, as I'm sure there wasn't any sort of process in place to handle the increased volume and it's evident there;s not enough staffing or improvements in place to handle the volume.

That being said, 5 days is still unacceptable.
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Old 04-04-2019, 2:27 PM
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sounds to me like AU is drop shipping. bummer
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Old 04-04-2019, 2:46 PM
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But he assured us if it's not in stock, it can't be sold on the web site.

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  #79  
Old 04-04-2019, 2:47 PM
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Originally Posted by Renty View Post
Agreed on the timing and max orders -- keep in mind my time estimates are for a business with 10,000 SKUs located around a store. Also this is with 5-10 orders coming in an hour. During peak period where there is a large volume of orders, there are more effeciency gains in filling orders (e.g. employee 1 grab all pmags, employee 2 grabs all glock mags, etc. instead of 1 employee grabbing everything) I imagine packing bulk PMAG orders and having a large volume of orders should cut the time down considerably. Once you sort the basic orders out (e.g. 12 units of PMAG style X), it should take less than 5 minutes to process, pack and throw in the pickup bin.

I do empathize though, as I'm sure there wasn't any sort of process in place to handle the increased volume and it's evident there;s not enough staffing or improvements in place to handle the volume.

That being said, 5 days is still unacceptable.
That is my biggest gripe with them right now, taking in more orders than they could possibly fulfill knowing how much manpower they have on hand.

If what another Calgunner is claiming is correct; that he received a label/tracking for an order placed on Saturday that has yet to get updated (meaning it hasn't shipped) then why were they still taking in orders Monday knowing that they are time sensitive?

They're screwing over a lot of people who could've gone elsewhere to put in their orders.
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Old 04-04-2019, 2:47 PM
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PewPewCanuck PewPewCanuck is offline
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Looks like a stay has been issued guess everyone is SOL


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