|
|
|
|
|
|
|
|
|
 |
|
#1
06-17-2017, 8:52 PM
|
|||
|
|||
AERO PRECISION SUCKS!
Received a large order including a 308 barrel.
Barrel went on sale a few days after receiving Well within the industry accepted practice of price matching within the return window advertised. They have a 30 day return policy. They said they will not refund the price difference.....in other words they do not price match their own sale price within their 30 days. THIS IS AN UNACCEPTABLE NOT LISTED POLICY! EVEN THE MOST GREEDY OF AMERICAN COMPANIES PRICE MATCH THEIR OWN SALE PRICE. They know well in advance that they will have a lower sale price. THEY WOULD RATHER RAPE PILLAGE AND BURN THEIR CUSTOMERS. Why bother with a customer who will be loyal for several years and spend thousands of dollars with them when they can steal $40 form their once loyal customer. DO NOT DO BUSINESS WITH THIS UNETHICAL AND EXTREMELY GREEDY COMPANY! Buy from any company but AERO. Look at PSA as they have better pricing. Or DPMS as they have great customer service. PASS PASS PASS one AERO. They will sell you an item at full price then a few days later it goes on sale and refuse to refund the difference. Why do business with such a company I say. Look elsewhere. |
|
#2
06-18-2017, 6:13 AM
|
||||
|
||||
|
So return it and walk away...
__________________
 The right of the people to keep and bear arms shall not be infringed. The original common sense gun law...
|
|
#3
06-18-2017, 6:24 AM
|
||||
|
||||
|
I want to hear more about the rape, pillage and burning.
__________________
The fabulous statistics continued to pour out of the telescreen. As compared with last year there was more food, more clothes, more houses, more furniture, more cooking-pots, more fuel, more ships, more helicopters, more books, more babies -- more of everything except disease, crime, and insanity. Year by year and minute by minute, everybody and everything was whizzing rapidly upwards. |
|
#4
06-18-2017, 12:17 PM
|
||||
|
||||
|
Thanks op, for reminding me how much happier I am now that I'm not working retail.
|
|
#5
06-18-2017, 8:32 PM
|
|||
|
|||
|
Quote:
Quote:
I am going to post 100 negative reviews of them, I now have 97 more to go at one per day. Everyone should know in advance since it is not posted at their website that they do not price match themselves when it goes on sale. I purchased all at once thinking when it goes on sale.....if within the return policy window, no problem. No need to constanly watch their website and make multiple small high cost to them to manage purchases when the item I wanted went on sale. AERO is like PSA in that the ALL OF THEIR POPULAR PRODUCT is on a GOES ON SALE ROTATION. A unstated customer service policy that does not match industry standard of the upper 80% crust of retail sellers is very bad form. If they had published such I would have just passed on them for being such retarded sellers. 97 bottles of bear on the wall.....97 bottles of bear.....take one down.....pass it around,.....96 gunsite reviews of AERO to go..... I hate these Harvard and Yale Educated Business men that think ".....I want a raise a bigger bonus..." so I will just raise the price or stop accepting returns and I will make more money. Its amazing they teach that in business at those colleges and charge so much for that education and teaching them that it works that easily......then again its us taxpayers paying for that expensive student loan college degree that the Democrats will bail them out on. |
|
#6
06-18-2017, 8:34 PM
|
|||
|
|||
|
Quote:
Quote:
|
|
#8
06-18-2017, 8:43 PM
|
||||
|
||||
|
Quote:
__________________
Freedom consists not in doing what we like, but in having the right to do what we ought.
~Pope John Paul II |
|
#9
06-18-2017, 8:46 PM
|
||||
|
||||
|
How was the fit and finish OP?
J/K I guess I would be pissed too but not 96 reviews pissed... Do the math on the restocking fee vs. savings on sale price and then you will know your best course of action since Customer Service told you to F off... Did you ask to speak to a supervisor? Maybe send an email to the owner and see if it is just a lower echelon employee being a **** because that is the highlight of his job?
__________________
“This decision is a freedom calculus decided long ago by Colonists who cherished individual freedom more than the subservient security of a British ruler. The freedom they fought for was not free of cost then, and it is not free now.” Hon. Roger T. Benitez United States District Judge March 29, 2019 ____________ |
|
#10
06-19-2017, 6:12 PM
|
||||
|
||||
|
100 bad reviews for a single problem? Why is your opinion worth 100 times more than anybody else?
People like you suck and vote Democrat but I repeat myself.
__________________
The fabulous statistics continued to pour out of the telescreen. As compared with last year there was more food, more clothes, more houses, more furniture, more cooking-pots, more fuel, more ships, more helicopters, more books, more babies -- more of everything except disease, crime, and insanity. Year by year and minute by minute, everybody and everything was whizzing rapidly upwards. |
|
#11
06-19-2017, 6:41 PM
|
|||
|
|||
|
Throwing a tantrum for $40 dude? Tell Aero you are going to hold your breath and stop your feet until they refund your money. Better yet, I think I'll order some stuff from them to offset their loss of such a "loyal" customer.
|
|
#14
06-19-2017, 7:34 PM
|
||||
|
||||
|
May I suggest:
__________________
“Political tags — such as royalist, communist, democrat, populist, fascist, liberal, conservative, and so forth — are never basic criteria. The human race divides politically into those who want people to be controlled and those who have no such desire.” — Robert A. Heinlein “It does not require a majority to prevail, but rather an irate, tireless minority keen to set brush fires in people's minds” — Samuel Adams |
|
#17
06-19-2017, 8:23 PM
|
||||
|
||||
|
Hold on.... you bought it knowing the price 100% willing to pay that price and as a matter of fact by placing the order you agreed to said price.....
Now you don't want to pay that price.... That's not how things work. If you buy gas today for $3.00 a gallon and tomorrow it is $2.50 you paid for something knowing that price at that time.... If you do a charge back that would be fraud... |
|
#18
06-19-2017, 8:44 PM
|
|||
|
|||
|
Bought thinking they had the normal industry policy of honoring price matching of their own product since they do not say they have this non-retail industry practice of not honoring their own sale prices ,,,,,,and having the most rudest of nasty response from their CS agent calling me worst than here was not in my frame of mid because I was in a happy mood when purchasing.
A company that constantly rotates items on sale would have higher costs associated with minimal purchases of only single items when on sale and single item sales constantly but that is what I recommend if you purchase from this company. Give them the death by a thousand cuts of single item purchases of single items only on when on sale. I have never had a brick and mortar store or Internet store not refund the difference when it goes on sale in 5 days. I purchased knowing that every business I have ever dealt with would honor their sale price within 5 days or here within the 30 day return policy. ...or so I thought till I received the nastiest and most rudest customer service reply saying I should have monitored their website and purchased when it went on sale because that's what more astute customers do. A company trying to make profit would go with economy of scale and want large single volume purchases instead to increase profit and reduce overhead so excuse me for thinking they read Adam Smith instead of going to Harvard and Yale where they teach how to grab the customer by his ankles and turn him upside and then to shake vigorously till all the money fall out. Instead I had a lazy customer service agent who then proceeded to lecture me with a long reply. So now I will not purchase AERO product anymore because that's apparently what they want. $40 now for them is more important than long term steady profit......and I really could have done without the lecture about being a better consumer of their product. Their choice, not mine, but I will accept no more AERO purchases for me. I don't know where AERO does their customer service but I received better customer service from Bangladesh and Vietnam. Here it seems its one of those millennials that wanted to get back to playing on hit toy phone, and he was annoyed I was stopping him from playing on his toy phone,, than providing value added to the company paying his salary. .....and so goes back my order because it is not about the money but about a satisfying user-customer experience, not having rude and nasty CS reps, and a company that has their product on sale half the time but no where says on their website that they are the exact opposite of what every company that I give my business to is honoring their own sale price within their return policy window. GO PSA for their low prices and matching their sale price when you ask them ...GO DPMS for their great responsive customer service. AERO apparently hires the chronically unemployed millennial age brother's of the owners wife to keep the wife happy for their customer service agents and they get some kind of Napoleon complex on how to communicate to their customers. I get why the owner would do that because a happy wife is a happy life and a happy wife is more important than a profitable business but none the less.... Making 100 negative reviews is not the difficult part......it is trying to keep up with 100 threads will be a challenge but I am up for such.....bring it on.... 95 more reviews to go..... Last edited by Xerxes; 06-19-2017 at 8:57 PM.. |
|
#19
06-19-2017, 8:52 PM
|
||||
|
||||
|
As long as nobody lets them know about your fraudulent chargeback you should be okay.
Maybe they don't read their email?
__________________
The fabulous statistics continued to pour out of the telescreen. As compared with last year there was more food, more clothes, more houses, more furniture, more cooking-pots, more fuel, more ships, more helicopters, more books, more babies -- more of everything except disease, crime, and insanity. Year by year and minute by minute, everybody and everything was whizzing rapidly upwards. |
|
#21
06-19-2017, 9:01 PM
|
|||
|
|||
|
|
#22
06-19-2017, 9:10 PM
|
||||
|
||||
|
This is exactly why we do flat rate. Not time and materials. It doesn't matter if it takes 5 minutes or 500 hours.Will you pay me xx to fix your problem? Yes? Ok sign here
Hey thanks I'm great to go! Or hey it took you 2 hours not 500 hours! But .. Is the problem fixed? Well yes. But now I want it cheaper!! Xerxes, you have been on here longer than I, but honestly? You just became a douche.
__________________
![<img src=http://calgunsfoundation.org/images/stories/San-Benito.jpg border=0 alt= />[IMG]file:///C:/Users/PCMECH%7E1/AppData/Local/Temp/moz-screenshot-3.png[/IMG][IMG]file:///C:/Users/PCMECH%7E1/AppData/Local/Temp/moz-screenshot-4.png[/IMG]](/calgunforum/signaturepics/sigpic24682_16.gif) Quote:
Quote:
Quote:
|
|
#23
06-19-2017, 9:12 PM
|
||||
|
||||
|
And btw, if it's not listed, it's not a policy. So it's not a, not listed policy lol!
__________________
Quote:
Quote:
Quote:
|
|
#25
06-19-2017, 9:33 PM
|
||||
|
||||
|
So... On you logic if you buy on sale and then it goes up do you have to pay them the difference too? Jk well kind of...
I understand your frustrations but that is just part of the online shopping world. Most times they produce or buy in bulk to get prices down and they do it in bursts... You have to wait to get it for the right price. Sometimes you miss the sale. Imagine being a brick and mortar that can't even compete with these online stores. I've seen guns online that are lower than LGS wholesale discount. I would probably leave a negative review stating my frustration and they can choose to fix or not. It's up to them. They may not care about losing someone's business over it. That are pretty big. Kimber is known for having horrible customer service but people still buy from them. Best of luck op.... Maybe they will listen to your review. I wouldn't leave more than one though. It will get your one review blocked, Yelp and Google will consider it fraud.
__________________
God, Guns & Integrity. Prioritize your Priorities. |
|
#26
07-02-2017, 12:24 PM
|
|||
|
|||
|
Aero did a price match for me while the order was still with the mail carrier. They did it so swiftly when I called them that I was shocked. Their current restocking fee is 10%. I would not hesitate to buy from them again (especially during their 4th of July sale).
|
|
#27
07-02-2017, 1:46 PM
|
|||
|
|||
|
Wow, sounds like Xerxes needs to grow up, maybe learn a few things about how businesses work. I know a number of companies that won't price match. They often get shipment specific pricing for a large order. Any time that they price match on previously sold items, they're then losing money on those parts. Sure, it can make some customers happy - but keeping a customer like Xerxes happy wouldn't be my #1 priority as a business owner. If you're willing to trash a company on a forum, leave multiple negative reviews, and not abide by their stated policies (You know, that restocking fee...), just because they didn't bend over backwards to give you an even better price on a purchase that you willingly entered into...? Yeah, customers like that are what make employee's lives hell, and as an employer, I'd rather have my employees happy, thank you very much.
If there isn't a published price-matching policy, I'll call and politely ask for a price match, and if they can't do that, I go about my day. The key being that you're polite, and then you GO ABOUT YOUR DAY. If they say no, that isn't an excuse to get all butt-hurt because something didn't go your way. |
|
#29
08-08-2017, 10:41 PM
|
|||
|
|||
|
Why doesn't OP see whether his credit card offers a price protection benefit? It happens to me all the time that an item I bought goes on sale. If I catch it within 90 days (and it's material) I file a claim with my credit card.
|
|
#30
08-14-2017, 6:48 PM
|
||||
|
||||
|
What a freakin baby.
I love aero. Have a few of their lowers. Will order again. |
| Thread Tools | |
| Display Modes | |
|
|
 |
 |
 |
Linear Mode
