#1
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Customer Service: Making it right
I’m sad to say my first experience with Wilde Built Tactical has been horrible. I’m sure they are great guys, but I received my $2K+ gun scratched to bare metal because in the rush they failed to use the manufacturers protective inserts and even left spare parts they installed to free float to bang up the gun and just shipped it out with no protection to my FFL. UPS/Fedex is not blame the box on the corners was in great shape, just all the protective inserts that comes with the gun was removed . I emailed them 2 weeks ago and waiting on response.
Wilde Built Tactical check your emails, I bought the Arsenal SAM7SF Last edited by gmotoring; 07-17-2021 at 5:52 AM.. Reason: added Pics |
#4
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It was not the shipping company. The box was not abused except for a single hole where the charging bolt handle broke through because wilde never reinstalled the protective charging bolt protective puck. Plus they left lose bolts from parts they installed to free float in the box to bounce around. The lose parts they could have put in a bag and taped to inside of box vs let it free float.
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#7
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Update as of 6/28/21. I returned my gun to WBT, Tracking number shows they will have in hand today. Looking forward to seeing my replacement being sent out, got a tracking number but it was not left the building yet, im sure waiting for receiving FFL confirmation.
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#9
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Quote:
__________________
Quote:
https://www.calguns.net/calgunforum/....php?t=1884858 |
#10
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Update, Got my replacement gun, Bryan is checking on me to make gun is good new shape. The gun is flawless and had all the factory packing material so when it arrived to my FFL it was in good shape. I would buy another gun from them.
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#11
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Not that it matters now since they made things right, but couldn't have you refused the weapon when you went to pick it up at the FFL? I know we can in Arizona.
My FFL (homebased) always asks you to please inspect the gun before accepting it. I asked him if he's had anyone refuse and he said yes, especially when it's a custom item that was incorrect. |
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