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Old 02-13-2020, 5:49 PM
pratchett pratchett is offline
Senior Member
Join Date: Sep 2009
Posts: 869
iTrader: 14 / 100%
Default Another great experience!

In the excitement over my new Surefire, I accidentally ordered 2 remote tape switches instead of 1 tape swtitch and 1 dual switch tape cap. It's irritating when you're putting a build together, but it was my own fault.

Somewhere in my RMA request I jokingly wrote "Help me Primary Arms - you're my only hope!"

Within 24 hours, Melissa replied "Never fear - Primary Arms is here!" with an accompanying RMA number. The tail switch and dual switch cap are the same price, and I was hoping for a straight swap and told them so. But in my mind I was bracing myself for the minor annoyance of a credit card refund, and then a re-purchase. Nope - I got an email today with a tracking number saying they made the swap and I didn't need to do any other thing except sit here and wait for my part. WELL DONE PRIMARY ARMS! And thank you Melissa for having a sense of humor.
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Old 02-13-2020, 6:19 PM
SR514 SR514 is offline
Join Date: Feb 2018
Location: Los Angeles
Posts: 262
iTrader: 66 / 100%

I have dealt with Melissa myself.
Great customer service at PA
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Old 03-20-2020, 2:19 PM
marsh1's Avatar
marsh1 marsh1 is offline
Join Date: May 2009
Location: Texas
Posts: 236
iTrader: 1 / 100%

Thanks for the great feeback!!!!
Marshall Lerner
CEO Primary Arms, LLC
Proud to be a Calguns sponsor!!
Contact me at:
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Old 05-12-2020, 8:33 PM
BlackOpsArms BlackOpsArms is offline
Join Date: Jul 2012
Location: Las Vegas
Posts: 308
iTrader: 39 / 100%

I've purchased at least 10 items from Primary Arms and everytime was a good experience and fast shipping. I work with business owners and called them a few times (+multiple emails) to discuss a unique program and was dissed multiple times. That was disappointing, so I spend my money elsewhere now.

Last edited by BlackOpsArms; 05-12-2020 at 8:35 PM..
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