Calguns.net  

Home My iTrader Join the NRA Donate to CGSSA Sponsors CGN Google Search
CA Semiauto Ban(AW)ID Flowchart CA Handgun Ban ID Flowchart CA Shotgun Ban ID Flowchart
Go Back   Calguns.net > SPECIALTY FORUMS > FFL's Forum
Register FAQ Members List Calendar Mark Forums Read

FFL's Forum For open discussion between FFLs and polite questions for FFLs.

Reply
 
Thread Tools Display Modes
  #1  
Old 09-27-2020, 7:54 AM
Tactical Bean's Avatar
Tactical Bean Tactical Bean is offline
Member
 
Join Date: Sep 2017
Location: San Jose, CA
Posts: 226
iTrader: 108 / 100%
Default Richardson Tactical Experience

Overall, I’ve been pretty lucky to find some truly awesome people to work with. Ron at Best Collateral in SSF is a great guy, Norm down in Gilroy is a cool dude, Larry at Security Six in Hayward is quite the character, and Anthony at UG Imports is quite possibly the fastest in all CA!

However, there are others that just really suck. I avoid Turners at all cost and will flat out refuse to meet anyone there for a PPT. Now, I will be adding Richardson Tactical to that list.

Now, don’t get me wrong, I know PPTs are work and you don’t make money on a PPT, but what about trying to cross sell other business? What if I am in the market for a new rifle, optic, light, ammo, etc? Does this not matter to your bottom line? Apparently not if your Richardson Tactical.

The buyer and I show up early and we’re happy that we were only 3rd in line with others falling in behind us (4-6?). We go to check in and here is the conversation that follows:

Employee: What can we do for you?

PPT Buyer: Hi, I’m here for a private party transaction.

Employee: Did you call ahead?

PPT Buyer: Yes, we did and we know you only do walk-ins. We are ok waiting.

Employee: You do realize that you are my lowest priority and I will help you after everyone here has been helped. EVEN if others show up after everyone here I will help them before I help you. People for a PPT last Saturday waited about 3 and a half hours.

PPT Buyer: What if I’m also buying ammo?

Employee: I’ll let you in for that, but you’ll have to come back out and wait for the PPT.

Me: WTF?!

Now, I get being a low priority and not being excited about us being there, but seriously wtf? How rude can you be?

We did end up waiting because other places already had lines going and luckily our morning wasn’t too busy. In the end, the process took about 2.5 hours of waiting and we were able to complete the transaction. However, they lost a potential customer from both the buyer and myself who will not support this business after a terrible first impression. My hope is that a new shop, with better customer service, open and put these guys on notice.

To the great FFLs out there, thank you for your efforts. I promise to find a way to give you my business whenever I can.

End rant.


Sent from my iPhone using Tapatalk

Last edited by Tactical Bean; 09-27-2020 at 7:59 AM..
Reply With Quote
  #2  
Old 09-28-2020, 8:48 AM
Tyke8319's Avatar
Tyke8319 Tyke8319 is offline
CGN/CGSSA Contributor
CGN Contributor
 
Join Date: Nov 2013
Location: The State of Jefferson
Posts: 2,060
iTrader: 0 / 0%
Default

That's pretty bad........... Don't blame you for your feelings. I've been in this business for 42 years and imagine that approach to a customer.
__________________
American soldier by choice. Made in America by the Grace of God.

So, now it is ironic that the State whittles away at the right of its citizens to defend themselves from the possible oppression of their State.
Judge Roger T. Benitez
LCM's ruled legal 3/29/2019
Reply With Quote
  #3  
Old 09-29-2020, 4:00 PM
QuinnBayArea's Avatar
QuinnBayArea QuinnBayArea is offline
Member
 
Join Date: Feb 2020
Posts: 354
iTrader: 1 / 100%
Default

Lowest Priority?!!? Yeah, that's how you get and keep customers....
__________________
Best Collateral Pawn in SSF, we are doing PPTs by appointment. Call 650 589 4433, ask for Rowland or Ron
Reply With Quote
  #4  
Old 09-29-2020, 7:50 PM
Tactical Bean's Avatar
Tactical Bean Tactical Bean is offline
Member
 
Join Date: Sep 2017
Location: San Jose, CA
Posts: 226
iTrader: 108 / 100%
Default

Quote:
Originally Posted by Tyke8319 View Post
That's pretty bad........... Don't blame you for your feelings. I've been in this business for 42 years and imagine that approach to a customer.
Yeah, I’ve never been treated like that. Kind of surprised to say the least.

Quote:
Originally Posted by QuinnBayArea View Post
Lowest Priority?!!? Yeah, that's how you get and keep customers....
Exactly, but what do I know.
Reply With Quote
  #5  
Old 09-29-2020, 8:33 PM
Strategist102 Strategist102 is offline
Junior Member
 
Join Date: Jan 2019
Posts: 81
iTrader: 3 / 100%
Default

Anthony does PPTs at UG Imports pretty quick from what I've heard. Did you try him before Richardson Tactical?
Reply With Quote
  #6  
Old 09-29-2020, 8:36 PM
Tactical Bean's Avatar
Tactical Bean Tactical Bean is offline
Member
 
Join Date: Sep 2017
Location: San Jose, CA
Posts: 226
iTrader: 108 / 100%
Default

Quote:
Originally Posted by Strategist102 View Post
Anthony does PPTs at UG Imports pretty quick from what I've heard. Did you try him before Richardson Tactical?

Yeah, I’ve gone to him once before and he’s super rad. Sadly, he didn’t have an opening and the buyer had a tight schedule so we had to make due. Anthony is cool though.


Sent from my iPhone using Tapatalk
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump



All times are GMT -8. The time now is 6:58 AM.




Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
Proudly hosted by GeoVario the Premier 2A host.
Calguns.net, the 'Calguns' name and all associated variants and logos are ® Trademark and © Copyright 2002-2021, Calguns.net an Incorporated Company All Rights Reserved.
All opinions, statements and remarks made by Calguns.net on this web site and elsewhere are solely attributable to Calguns.net.



Seams2SewBySusy