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Old 04-12-2021, 12:08 PM
trailrunner747 trailrunner747 is offline
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Join Date: Jun 2014
Posts: 9
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Default Customer Service Representative with 80 Percent Arms Inc.

80 Percent Arms, Inc. is a leading manufacturer of high-quality firearms components. We are seeking a full-time Customer Service Associate.

We are located in Garden Grove, California.

Pay: $16.00 - $20.00 per hour

Job Description:

Please apply directly through Indeed:

You must complete a screening quiz by following the link below to apply for this position. Once you have completed the screening quiz, your application will be reviewed.

*Candidates with strong familiarity with the AR-15 / .308 and Glock platform assembly, function, and troubleshooting are encouraged to apply*
The Customer Service Associate is responsible for supporting customer requests and inquiries via multiple mediums. This position will support the customer service manager in ensuring exceptional customer service through phone calls, emails, and live interaction at our showroom. This role will include answering basic customer inquiries, handling customer order issues, placing orders, shipping orders, coordinating with wholesale accounts and suppliers.

Responsibilities and Duties
  • Knowledge in the firearm industry
  • Handle incoming and follow up customer service calls
  • Respond to emails in a timely manner
  • Provide customers with firearms-related products and services information
  • Enter new customer information and orders into system
  • Provide exceptional customer service through knowledgeable and respectful interaction
  • Manage and independently resolve customer issues
  • Independently troubleshoot product or service problems to resolution
  • Process orders, forms, and applications
  • Identify and escalate priority issues
  • Qualifications and Skills


Availability to work shifts that include Saturdays and Sundays

Requires strong familiarity with the AR-15 / .308 / Glock platform assembly, function, and troubleshooting

Gunsmith, armorer, gun training, shooting range, or gun store experience preferred

Prior military or firearms-related employment highly preferred

Strong interpersonal and communication skills both verbal and written required

Must be able to compose professional correspondence with proper grammar and spelling

Ability to independently solve problems and analyze solutions

Team player able to change roles and adapt quickly to changing job needs

Attention to detail and accuracy

Strong face-to-face customer service skills and telephone skills

Ability to operate shipping and sales software

Strong PC skills - good data entry and typing skills, internet navigation. Must be able to type 60+ WPM

Must be able to pass a comprehensive criminal background check and drug screening

Must be able to pass basic pre-employment computer, math, writing, and technical skills exam

Education & Experience:

2+ years experience in customer service and firearms-related occupations preferred

Prior experience and knowledge of firearms required

Must be available for a shift that will take place for an 8-hour period between 6am to 7pm. Must be available Saturdays and Sundays.

Job Type: Full-time

80% Arms does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour
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Old 04-14-2021, 1:46 PM
trailrunner747 trailrunner747 is offline
Junior Member
Join Date: Jun 2014
Posts: 9
iTrader: 1 / 100%

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Old 04-19-2021, 1:22 PM
trailrunner747 trailrunner747 is offline
Junior Member
Join Date: Jun 2014
Posts: 9
iTrader: 1 / 100%

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