Xfinity Internet Modem to be Kicked off of Their Network?

[freedom-lover]

Received v/m from Xfinity stating my internet modem no longer has the right I don't know - certificates or something or another, and come March they are kicking me off their internet service unless I plunk down some coin for a new modem. Does that make any sense?

[RudyN]

I though Xfinity rented the modem to you. I would check directly with Xfinity.

[freedom-lover]

It is one I purchased when I switched from ATT phone line based internet to Comcast cable-based internet a number of years ago.

[high_revs]

it is below their docsys requirement? they emailed me that my modem is not up to the speed i'm paying for, which i'm ok to wait for now. i don't use all the bandwidth so not quite worth forking another $250 or so for a new modem.

[dC0m]

What model is your modem? I've never heard of Xfinity "kicking you off" because you don't meet their requirements/

I've always owned my own modem (it always pays itself off within 2 years), and my current setup is not on-par with the latest and greatest. I believe my Netgear modem is DOCSIS 3.0 when Xfinity is pushing DOCSIS 3.1.

Perhaps your modem is DOCSIS 2.0 and they're letting you know that you're not taking full advantage of the available speed?

[DaveInOroValley]

They push that every so often, we have a modem that we bought a little over a year ago and every so often they will email me saying "if you upgrade your modem, your speed will increase" which is nonsense since we currently have both a modem and a wireless router that is more than capable to handle a 1gig download connection.

They also have likely the worse support I've ever seen in the industry. As an example the person on the other end couldn't figure out how to update the Mac address of a new modem when we switched one. They're useless there.

[mrdd]

Originally Posted by freedom-lover

Received v/m from Xfinity stating my internet modem no longer has the right I don't know - certificates or something or another, and come March they are kicking me off their internet service unless I plunk down some coin for a new modem. Does that make any sense?

What brand and model modem is it? To be honest, I just use the app if I need to switch my modem. Did it a few months ago, and it just worked.

[SilveradoColt21]

Originally Posted by DaveInOroValley

They push that every so often, we have a modem that we bought a little over a year ago and every so often they will email me saying "if you upgrade your modem, your speed will increase" which is nonsense since we currently have both a modem and a wireless router that is more than capable to handle a 1gig download connection.

They also have likely the worse support I've ever seen in the industry. As an example the person on the other end couldn't figure out how to update the Mac address of a new modem when we switched one. They're useless there.

Yeah Xfinity is pretty crappy as far as their customer service and satisfaction, I remember when someone in my household added a subscription to my plan without my authorization I called to get it removed and they removed it along with 3 other things that I didn't tell them to remove .

[67Cuda]

Xfinity never pushed me to upgrade my 3.0 modem that I own to 3.1. I did it because I wanted what I was paying for. 3.1 was ~$150.
I went from 120MG to over 900MG.

[freedom-lover]

I just checked and the old Zoom cable modem is DOCSIS 3.0. I called Comcast/Xfinity this morning and they confirmed I needed to hace a DOCSIS 3.1 modem this month! Looking on Amazon, 3.1 modems are like $170 compared to 3.0 modems at 1/3 the price.

[dC0m]

Is it due to the internet speed plan you chose? Maybe you're not taking advantage of the full speed paid with DOCSIS 3.0?

My modem/router setup that I personally own is also DOCSIS 3.0 and it's been fine for 4+ years now. No Xfinity agent has ever told me otherwise... then again I may have just jinxed it...

[mrdd]

Originally Posted by freedom-lover

I just checked and the old Zoom cable modem is DOCSIS 3.0. I called Comcast/Xfinity this morning and they confirmed I needed to hace a DOCSIS 3.1 modem this month! Looking on Amazon, 3.1 modems are like $170 compared to 3.0 modems at 1/3 the price.

I suspect that they are discontinuing support for the Zoom modem. I just checked, and it is not on the approved list. I use a Motorola MB8611, and it works fine.

[SilveradoColt21]

Originally Posted by dC0m

Is it due to the internet speed plan you chose? Maybe you're not taking advantage of the full speed paid with DOCSIS 3.0?

My modem/router setup that I personally own is also DOCSIS 3.0 and it's been fine for 4+ years now. No Xfinity agent has ever told me otherwise... then again I may have just jinxed it...

I remember getting a message on my TV screen that my TV box was an older version and that to take advantage of the "latest and greatest", I needed to upgrade, I said no thanks because the newer boxes don't come with a digital clock display in the front .

[freedom-lover]

Originally Posted by mrdd

I suspect that they are discontinuing support for the Zoom modem. I just checked, and it is not on the approved list. I use a Motorola MB8611, and it works fine.

Funny you should mention that - I just ordered the same model off of Motorola's website.