When I contacted them some months ago to report an interaction with an LEO, the reply came the same day. More recently, a similar report took more than a month to generate a reply. Possibly they are busy. If they are issuing 8000 permits in a year, plus handling renewals— they issued some 7300 permits in 2017, which now need to be reprocessed for renewal— they could be dealing with 50-60 permits on a regular business day.
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