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Turner's rant

Posted 02-18-2012 at 5:44 PM by CSACANNONEER

I would like to give Turner's another chance but, after today, I will need some serious coaxing (I am not looking for nor will I accept anything of monetary value. I am not looking to be bought off with anything other than good customer service).

It all started this morning in Pasedena. I arrived and took a number. The person I was meeting for a PPT was waiting next door. I called him, let him know I was there and then met him at the front of the store. The cashier had a long line and no one was available to check in the gun. So, we waited close to the front door in case someone showed up to do the checkin. Well, 25 minutes go by and my number is called. We procede to the counter and are informed that the girl who called my number can not help us, "she's new at this and can't do PPT's". Then one of the guys behind the counter asks if the gun was checked in yet and got a bit miffed that it wasn't. Well, it wasn't our fault that the store did not have anyone there to do it but, he seemed to be upset with us anyway. After that, we were informed that there was a PPT already in progress and one or two more in line and that we would again have to wait in line. The estimated wait was 60-90 minutes for less than 3 PPTs and a counter full of staff????? When the seller asked if we should grab another number, the guy said that we could but that they probably would not be ready for us when the next number was called. WTF???Why would we have to wait in line twice and still not get served? Obviously, Turner's has made it clear that they do not want my bussiness. After all, I'm just a little guy who typically spends between $10K and $25K a year on firearms, ammo, components and other shooting related expenses. While we were waiting in line, the seller was telling me about a $3500 rifle that he was eyeing so, I'm sure he's just another annoying customer who doesn't spend enough on his hobby either.

We ended up going to Addax and we had a PPT done in less than 10 minutes from start to finish. On top of that, it was done with a smile and I ordered a new firearm from them after the seller left.

Anyway, different Turner's could be convient places for me to shop since my job takes me all over socal. After today, I don't feel that Turner's deserves my bussiness. However, I'm starting this thread to see if Turner's can give me a reason to support them or if they really don't want my business.
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  1. Old Comment
    bjl333's Avatar
    Bro, I usually get pretty good service at West Covina. Pasadena has an attitude most of the time I'm in there. I try to avoid Pasadena unless the other guys WANTS to go to Pasadena.
    Posted 02-25-2012 at 11:30 PM by bjl333 bjl333 is offline
  2. Old Comment
    626Tony's Avatar
    I did my last PPT at Turners a week ago and that for soure is my LAST time going there for that. there are too many lookie loos and tire kickers there wanting to make a "deal" they have counters full of incompetent staff espicially Elias we took an hour and fifteen what Ageis could have done in 15 mins all because they have to add u to their "system" first KEEP AWAY AT ALL COSTS !
    Posted 05-15-2012 at 12:03 PM by 626Tony 626Tony is offline
  3. Old Comment
    bruceflinch's Avatar
    That really blows. Personally, I would make a picket sign telling people to go to Addax, stand in front of the Turner's Store for at least as much time as they wasted for that visit. That kind of incompetence needs to be recognized.
    Posted 05-23-2012 at 4:37 AM by bruceflinch bruceflinch is offline
  4. Old Comment
    Russ Florian's Avatar

    Drive 20 min. instead of being in line

    Turners is a real fun place to visit. Born and raised in Orange County, I avoid LA like the plague it is. In your travels stop into a turners and report their negligence. Maybe they will treat you extra nice. And maybe the Owner would like to know about inadequate employees at the LA store. LA taxes your life. Drive out of it and take a deep breath.
    Posted 06-10-2012 at 8:49 PM by Russ Florian Russ Florian is offline

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