bishop2queen's6
07-06-2015, 9:54 AM
I asked for guidance in this post located here:
http://www.calguns.net/calgunforum/showthread.php?p=16567436&posted=1#post16567436
I have an issue with Vendor: Strapped Kydex. I have PM'd two mods about this issue and have waited nearly two weeks and haven't heard back from the mods about this, so I figure this is my last shot to receive what I paid for and what has been promised to deliver.
Strapped Kydex has repeatedly misinformed me to when I shall receive my order, and has only recently delivered on only half of my order, has not replied to any emails regarding the other half of the order and has not truthfully confirmed a precise delivery date.
Please see below for a summarized chronological path of events:
March 4: Paid a total of $163.50 for a OWB/IWB G19 w/TRL-1HL kydex holster ($85) and kydex dual mag carrier ($70). Informed by Strapped Kydex that the lead time is 3-6 weeks
April 23 (7 weeks since payment): Inquire to strapped kydex about status of my order. Says he is backed up, and it will take no longer that 7-10 days to get everything to me
May 13 (10 weeks since payment): Inquire to strapped kydex about status of my order. Says he is working on it now among other. He will be on vacation from May 15-22, he will complete the mag carriers then. Holster will ship before the May 15th
May 27 (12 weeks since payment): Inquire to strapped kydex about status of my order. Says he will have it out in 10 days or less including the carrier.
June 5 (13 weeks since payment): Emails me to say holster is done. Working on the carrier. Will ship soon.
June 12 (14 weeks since payment): Emails me a tracking number for for the holster. Says Mag carrier won't be too far behind. He has a bunch lined up this weekend.
June 20 (16 weeks since payment): Holster arrives. I email Strapped Kydex on June 24th inquiring about my mag carrier status. I have not received a reply or seen activity on any of his Vendor Threads.
July 5 (19 weeks since payment): I email Strapped Kydex again checking up on the other half of my order. No reply since.
July 6 Opened a Paypal dispute with advice from fellow CG member BigCaliDave requesting only $70 since that is the cost of the missing part (mag carrier) of my order
Update: July 6 Received response from Strapped Kydex from my email July 5 saying that he never received my email from June 24th. Said that my mag carrier is done and ready to ship. Note that he did not provide a tracking number.
Update 2: July 6. Received another response from Strapped kydex stating that July 4th weekend is a very solemn time for his family as it is a time of remembrance for a family member that has passed away. This caused the delay in response. The carrier is done and will ship today or tomorrow, but will be out in the next couple days. He has offered to make me a free kydex wallet to make up for the delay, but I have just only requested what is missing in my order then we are square.
FINAL UPDATE: See the following below...
July 7:
Me: Emailed Strapped Kydex asking if the mag carrier shipped.
SK: Yes
Me: Tracking Number?
SK: "Provides Tracking Number"
July 9: In the morning, Strapped Kydex declined the paypal dispute request for a $70 refund without asking if the mag carrier arrives, just assuming it does since it is out for delivery on USPS tracking.
In the afternoon, Mag carrier arrives as ordered.
July 10: Email Strapped Kydex informing him that mag carrier has arrived and is satisfactory. I will be updating the thread and informing the mods of this resolution.
Strapped Kydex replies, "Thanks, it's holding up $170 from other orders."
/End Communication
RESOLVED
As you can see from above, I was repeatedly lied to for when I should expect my product. At least I got half an order, but not when he said it would deliver it repeatedly.
If someone could get a hold of him some how so that he could finish my order, or refund me the missing half of my order ($70 dual mag carrier). That would be most beneficial.
I've already seen 3 thread crapping instances on Strapped Kydex, and feel he is not an honorable vendor on CG.
Before anyone starts ranting or calling me out, I feel as if I took every possible and reasonable route before calling out Strapped Kydex on not delivering on his product through starting this thread. I have given him repeated instances of my patience and grace, and multiple opportunities for him to be a man of his word and deliver on the product. He has given me the run around, not delivered, and now is not responding/communicating with repeat instances from my part.
Thank you all for your time
EDIT NOTE: Strapped Kydex has sinced emailed me today July 6th saying that my mag carrier is done and ready to ship. Note, he did not provide a tracking number. I did inform him of my paypal dispute, the thread in Announcements and Suggestions, the thread in General Gun Discussion, and moderator involvement about my outting him as a non-ideal vendor here on CG.
FINAL UPDATE NOTE: As you can even see from the update and resolution, Strapped Kydex is low on the character scale and has awful customer relations and service. Although this issue is resolved, it makes my blood boil that he is still trying to sell his product. His conduct and the way he interacted with me, an upset customer, does not speak well of him as a small business manager and reflects poorly upon himself. To put it frankly, do not do business with Strapped Kydex.
http://www.calguns.net/calgunforum/showthread.php?p=16567436&posted=1#post16567436
I have an issue with Vendor: Strapped Kydex. I have PM'd two mods about this issue and have waited nearly two weeks and haven't heard back from the mods about this, so I figure this is my last shot to receive what I paid for and what has been promised to deliver.
Strapped Kydex has repeatedly misinformed me to when I shall receive my order, and has only recently delivered on only half of my order, has not replied to any emails regarding the other half of the order and has not truthfully confirmed a precise delivery date.
Please see below for a summarized chronological path of events:
March 4: Paid a total of $163.50 for a OWB/IWB G19 w/TRL-1HL kydex holster ($85) and kydex dual mag carrier ($70). Informed by Strapped Kydex that the lead time is 3-6 weeks
April 23 (7 weeks since payment): Inquire to strapped kydex about status of my order. Says he is backed up, and it will take no longer that 7-10 days to get everything to me
May 13 (10 weeks since payment): Inquire to strapped kydex about status of my order. Says he is working on it now among other. He will be on vacation from May 15-22, he will complete the mag carriers then. Holster will ship before the May 15th
May 27 (12 weeks since payment): Inquire to strapped kydex about status of my order. Says he will have it out in 10 days or less including the carrier.
June 5 (13 weeks since payment): Emails me to say holster is done. Working on the carrier. Will ship soon.
June 12 (14 weeks since payment): Emails me a tracking number for for the holster. Says Mag carrier won't be too far behind. He has a bunch lined up this weekend.
June 20 (16 weeks since payment): Holster arrives. I email Strapped Kydex on June 24th inquiring about my mag carrier status. I have not received a reply or seen activity on any of his Vendor Threads.
July 5 (19 weeks since payment): I email Strapped Kydex again checking up on the other half of my order. No reply since.
July 6 Opened a Paypal dispute with advice from fellow CG member BigCaliDave requesting only $70 since that is the cost of the missing part (mag carrier) of my order
Update: July 6 Received response from Strapped Kydex from my email July 5 saying that he never received my email from June 24th. Said that my mag carrier is done and ready to ship. Note that he did not provide a tracking number.
Update 2: July 6. Received another response from Strapped kydex stating that July 4th weekend is a very solemn time for his family as it is a time of remembrance for a family member that has passed away. This caused the delay in response. The carrier is done and will ship today or tomorrow, but will be out in the next couple days. He has offered to make me a free kydex wallet to make up for the delay, but I have just only requested what is missing in my order then we are square.
FINAL UPDATE: See the following below...
July 7:
Me: Emailed Strapped Kydex asking if the mag carrier shipped.
SK: Yes
Me: Tracking Number?
SK: "Provides Tracking Number"
July 9: In the morning, Strapped Kydex declined the paypal dispute request for a $70 refund without asking if the mag carrier arrives, just assuming it does since it is out for delivery on USPS tracking.
In the afternoon, Mag carrier arrives as ordered.
July 10: Email Strapped Kydex informing him that mag carrier has arrived and is satisfactory. I will be updating the thread and informing the mods of this resolution.
Strapped Kydex replies, "Thanks, it's holding up $170 from other orders."
/End Communication
RESOLVED
As you can see from above, I was repeatedly lied to for when I should expect my product. At least I got half an order, but not when he said it would deliver it repeatedly.
If someone could get a hold of him some how so that he could finish my order, or refund me the missing half of my order ($70 dual mag carrier). That would be most beneficial.
I've already seen 3 thread crapping instances on Strapped Kydex, and feel he is not an honorable vendor on CG.
Before anyone starts ranting or calling me out, I feel as if I took every possible and reasonable route before calling out Strapped Kydex on not delivering on his product through starting this thread. I have given him repeated instances of my patience and grace, and multiple opportunities for him to be a man of his word and deliver on the product. He has given me the run around, not delivered, and now is not responding/communicating with repeat instances from my part.
Thank you all for your time
EDIT NOTE: Strapped Kydex has sinced emailed me today July 6th saying that my mag carrier is done and ready to ship. Note, he did not provide a tracking number. I did inform him of my paypal dispute, the thread in Announcements and Suggestions, the thread in General Gun Discussion, and moderator involvement about my outting him as a non-ideal vendor here on CG.
FINAL UPDATE NOTE: As you can even see from the update and resolution, Strapped Kydex is low on the character scale and has awful customer relations and service. Although this issue is resolved, it makes my blood boil that he is still trying to sell his product. His conduct and the way he interacted with me, an upset customer, does not speak well of him as a small business manager and reflects poorly upon himself. To put it frankly, do not do business with Strapped Kydex.