Originally Posted by Jyruiz
I sent my 1-4PST for the same issue, canted reticle, got it back fixed and for some reason the reticle is now brighter when using the illumination. I was kind of disappointed on how long it took, it was 6 days before they started working on it. Millet didn't take as long and sent me a brand new scope, maybe that's why they didn't take as long.
I sent a 1-4 in for service because there was little to no discernible difference in illumination settings... they sent it back saying it's fine
I have three other 1-4 illuminated scopes (weaver tactical - actually 1-5, Burris MTac, Bushnell PCL)... they all have very distinctively variable illumination settings... even a Konus on girlfriends rifle has noticeable brightness differences ...
When you read about Vortex excellent customer service, the first question you should have is; why does everyone know? It's the primary thing people relate to when you mention Vortex. I'm not knocking the company, but damn - why is their CS tested so often?
Unfortunately, I wasn't really satisfied with their CS on the PST 1-4... otherwise they are okay.