Official "Where is my order?" Thread -- CalGuns

[Victor Cachat]

Good Morning!

Status on order # 2100753675 please.

Thank You

Update: Got my tracking number yesterday. Thanks.

[Metal Fiend]

Hello,
Status on ORDER #2100716373
Thanks

[Jpizzay]

What is the status of order 2100758443? Thanks

[Darklyte27]

It finally happened to me, Order #2100745991 missing items. I know you guys will fix this, thanks

PSA AR15 Upper Build Kit & Blem Stripped Upper item #42421 $64.99

Received just the upper,

no Barrel nut, Delta ring, Weld spring Snap ring Dust cover Hinge Pin Dust cover spring C-clip
Forward assist, Forward assist spring Forward assist roll pin.

[Cal Liberty]

I got my shipment today and missing items as well. I called and they are going to get it straightened out. I guess they just got hammered with orders. Order#2100733729. The parts I got look great though!

Guns are like chips, you can't stop at just one!

[Palmetto State Armory]

Victor Cachat – Your order has been processed and there is tracking information for your order. Please check your email inbox for the tracking information.

Metal Fiend – I’m still waiting on an update from our shipping department, but I’ll try to contact you with the tracking information ASAP.

Jpizzay – Your order is still being processed through our system at the moment, but you should receive the tracking information for the order within the next few business days.

Darklyte27 – I apologize for the inconvenience and we will have the missing items sent out to you within the next few days. Please keep an eye out for the tracking information.

Cal Liberty – I’m happy to hear that everything is being taken care of. If you have any questions or concerns regarding the order, please feel free to contact me.

Thank you all and have a great day!

[rman]

2100750532

Got my upper, still waiting on my Red Dot and my Hornady LNL AP.

Update please. I've gotten all my reloading stuff from Midway already and waiting on the press.

[Metal Fiend]

Just checked on my order and the status says it is complete and I should have it by 5/30.
Thanks

[rman]

Originally Posted by rman

2100750532

Got my upper, still waiting on my Red Dot and my Hornady LNL AP.

Update please. I've gotten all my reloading stuff from Midway already and waiting on the press.

guys?

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[Palmetto State Armory]

rman – I apologize for the late reply. I’ll try to ensure that your missing parts are sent out as soon as possible.

Metal Fiend – My system shows that the order is in transit and it should be at your door on Friday. If you don’t receive your order by then, please contact me. Thank you.

Thank you and have a great day!

[rman]

Originally Posted by Palmetto State Armory

rman – I apologize for the late reply. I’ll try to ensure that your missing parts are sent out as soon as possible.

Metal Fiend – My system shows that the order is in transit and it should be at your door on Friday. If you don’t receive your order by then, please contact me. Thank you.

Thank you and have a great day!

I've been working with Cody over the phone.

Apparently since the press was never shipped out, you've since sold out. In the meantime I've gotten my bench completely set up and have gotten all my other dies, supplies, etc., just waiting on the press.

Cody says he's going to try to see if one of your local retail stores has it. I'm a little upset at this point and hope you guys can make it right.

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[Metal Fiend]

Got it! Thanks

Originally Posted by Palmetto State Armory

Metal Fiend – My system shows that the order is in transit and it should be at your door on Friday. If you don’t receive your order by then, please contact me. Thank you.

[Cal Liberty]

Originally Posted by Cal Liberty

I got my shipment today and missing items as well. I called and they are going to get it straightened out. I guess they just got hammered with orders. Order#2100733729. The parts I got look great though!

Originally Posted by Palmetto State Armory

Cal Liberty – I’m happy to hear that everything is being taken care of. If you have any questions or concerns regarding the order, please feel free to contact me.

Its been 10 days now & I haven't gotten the missing parts yet or any further information. They said that it would be resolved, could you check for shipment status please. There are other orders I've placed after this I have received.
Thank you

[rman]

you gotta call them dude. thats the only way. call every day before 2 PST

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[Cal Liberty]

Originally Posted by rman

you gotta call them dude. thats the only way. call every day before 2 PST

Ya I guess I'll start hounding. I hate having to do that though. I thought once I got some one to take care if it over the phone it would get resolved.

[00cummins4x4]

Can you please check on order #2100778607 for me? Just looking for a round about ship date.

[operator13]

Status on order #2100769524? Thank you.

[Cal Liberty]

Originally Posted by Cal Liberty

Ya I guess I'll start hounding. I hate having to do that though. I thought once I got some one to take care if it over the phone it would get resolved.

Well I got my parts yesterday. Everything looks good. They where out of stock on the trigger group and had to issue refund, no big deal.

[raym9393]

What is the status of order 2100769682? This is not a upper so there is no reason why this should be taking so long, ordered on the 24th of May still says processing. Hope we aren't back to over promising and under delivering again.

Thanks
raym9393

[JimGenz76]

status of order: #2100773166
PSA MOE LPK w/o Fire Control Group - Black 7241
PTAC 5.56 Full Auto Nickel Boron BCG 44366

Thank you,
Jim

[Palmetto State Armory]

00cummins4x4 – The standard parts should ship out by Monday and the upper receiver should ship out to you by the 23rd at the latest. If you don't receive your tracking information by these projected dates, please contact us.

operator13 & raym9393 – My system shows that your orders have been shipped. Please check your email account for the tracking information.

JimGenz76 - My system shows that this order was cancelled yesterday and you should have the full refund within the next 3-5 business days.

Thank you and have a great weekend!

[00cummins4x4]

Originally Posted by Palmetto State Armory

00cummins4x4 – The standard parts should ship out by Monday and the upper receiver should ship out to you by the 23rd at the latest. If you don't receive your tracking information by these projected dates, please contact us.

Thank you.

[mobdragon]

Missing an item, problem corrected within 1 business day.

[bigmark]

any idea on CA pistol lowers? it's Fathers day this weekend.

Thanks,

[Klljoe]

Hi status of order 2100785218, still shows processing.

[JDub417]

Whats the status of my order #2100783022?
Been processing, and my CC has been charged.

[dboymboy]

Status on order # 2100781419 please...

[Palmetto State Armory]

mobdragon – I apologize for the delay, but my system shows that there is a new package in transit and it’s currently scheduled for delivery for tomorrow. Please check your email account for the tracking information.

bigmark – I’m honestly not sure when we will have more CA compliant pistol lowers, but my system shows that your upper receiver has been shipped and it’s currently scheduled for Tuesday. Please check your email account for the tracking information.

Klljoe & JDub417 – Your orders have been recently processed for shipment and they should be leaving our facility very soon. Please check your email accounts for the tracking information.

dboymboy – I can confirm that your FFL is on file, so your order should ship out within the next 1-2 business days.

If any of you have any questions or concerns, please feel free to message me. Thank you.

[raym9393]

Order #2100769682 ordered on 5/24/2014 Shipped with missing parts.

Everything but the Blackhawk Lower Build Kit sku#36931 came, on the invoice there is a line drawn through it with a ink pen, this is the 2nd order that has been incorrect of the past two orders I have placed. The order shows complete online and shows 1 ordered 1 shipped for the Blackhawk Lower Build Kit and the shipping posted in the top of the bubble mailer shows package 1 of 1. The package I received is not even big enough to have a buffer tube or buttstock fit in it. Is this common and what will be done to correct this immediately, it took close to 4 weeks for parts NOT a UPPER. This is very poor service, pricing may be some of the best out there and that's what keeps me loyal to you, I just wish attention to detail and service would follow suit.

Please advise how this will be resolved ASAP





P-Tac AR-15 Blackhawk Lower Build Kit
36931
PSA AR15 Hammer Spring
1321
PSA AR15 Trigger Spring
1322
PSA AR15 Disconnector
8702
PSA AR15 Disconnector Spring
1323
PSA AR15 Hammer Pin
1325
PSA AR15 Trigger Pin
1324
PSA AR15 Trigger
8705

[Palmetto State Armory]

Originally Posted by raym9393

Order #2100769682 ordered on 5/24/2014 Shipped with missing parts.

Everything but the Blackhawk Lower Build Kit sku#36931 came, on the invoice there is a line drawn through it with a ink pen, this is the 2nd order that has been incorrect of the past two orders I have placed. The order shows complete online and shows 1 ordered 1 shipped for the Blackhawk Lower Build Kit and the shipping posted in the top of the bubble mailer shows package 1 of 1. The package I received is not even big enough to have a buffer tube or buttstock fit in it. Is this common and what will be done to correct this immediately, it took close to 4 weeks for parts NOT a UPPER. This is very poor service, pricing may be some of the best out there and that's what keeps me loyal to you, I just wish attention to detail and service would follow suit.

Please advise how this will be resolved ASAP





P-Tac AR-15 Blackhawk Lower Build Kit
36931
PSA AR15 Hammer Spring
1321
PSA AR15 Trigger Spring
1322
PSA AR15 Disconnector
8702
PSA AR15 Disconnector Spring
1323
PSA AR15 Hammer Pin
1325
PSA AR15 Trigger Pin
1324
PSA AR15 Trigger
8705

I apologize for the inconvenience and I'll try to have the missing kit sent out to you as soon as possible. If you have any questions or concerns, please feel free to message me.

[00cummins4x4]

So far, from order #2100778607, I have received only the upper and Blackhawk LBK. I am still missing the 2 bullet buttons, The Magpul LBK, a PSA flip sight and the Vortex scope. I have no other tracking numbers and the guy I spoke to on the phone sounded like he wasn't sure what was sent and what you guys were doing about it. Please let me know how soon you can remedy this. Maybe you guys can expedite the rest to make up for the delay? Thank you

[westside benny]

Hope to get an answer here. No help on the phones, less through email. Placed this order on MAY 25...Charged May 26...STILL WAITING for a tracking number. I had no that in this modern age one needs to not go through customer service but instead seek assistance through a third party forum. I guess, whatever. Just want my stuff. Please, please, please just send my stuff. You've had my money for a long time now.

Please don't say you will get back to me by the end of the day and then don't. Everyone else at PSA has already done that.

[rman]

i have had great results and communication over the phone.

finding the phone # is the challenge.

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[Baboosh]

Status on orders:
2100792463
2100795330

We are a FFL that ordered a bunch of the VZ58 rifles for Calgun members to be shipped to a neutral FFL in AZ.

People are asking me so I thought I'd ask you

[FRIDGE]

Hello, can I please have an update on order: 2100791326?

Thanks

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[westside benny]

Originally Posted by rman

i have had great results and communication over the phone.

finding the phone # is the challenge.

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Well, I don't know what great luck means to you. Maybe you have had different luck than I have. So, my first call was on 6/17 (checking on my order that was placed 5/26). Kind of felt like I was getting somewhere as I was assured I would have a tracking number within 24-48 hours at the most. A week later and another call and, "your items will ship in another 24-48." Not great, but okay, I'll bite one last time. Ohh..also numerous emails going back to 6/9.

What sucks the most is that I have been sitting over a pile of brass for a month now. The press is here (midway, ordered a week after the PSA order and been here for weeks), bullets here (RMB, crazy fast shipping), Powders, primers the whole kit...except for the scale, tumbler, dies and other stuff that has brought the operation to a halt.

When that brown truck comes down the street I feel like Billy Madison on Nudie Magazine day...when it drives past I feel like a kid watching the ice cream truck drive on by. Been a real disappointing experience for sure.

[FRIDGE]

Originally Posted by westside benny

When that brown truck comes down the street I feel like Billy Madison on Nudie Magazine day...

Nudie magazine day! Nudie magazine day!

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[FRIDGE]

Originally Posted by FRIDGE

Hello, can I please have an update on order: 2100791326?

Thanks

Sent from my HTC One X using Tapatalk

Received my tracking information today and it's en route.

Thank you

[Palmetto State Armory]

00cummins4x4 – I apologize for the delay and I’ll try to have the missing items sent out ASAP.

westside benny – We are currently working on having your order shipped out. Thank you for your patience.

Baboosh – I do not see your FFL in the system. If you have not already requested that the FFL email or fax their information to our compliance department in reference to your order number, please do so. Our compliance department is reachable by email at FFL@palmettostatearmory.com, by phone ar (803) 724-6932 or by fax at 803-788-7979.

Thank you all and have a great day.

[AYRborneRN87]

Greetings!

Status Check order 2100790394

Tracking #?

Thanks for following up.