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  #1  
Old 05-12-2017, 12:37 PM
DirtyLaundry DirtyLaundry is offline
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Unhappy Used/rusty/scratched Bolt Carrier Group in new rifle kit.

Ordered a new AR15 rifle kit and received a dirty used and scratched up bolt carrier group in the package.

Because I had not yet sourced a lower at the time I ordered the rifle kit I didn't open the box until after Palmetto's 30 day damaged/defective support date so customer service essentially told me too bad.

Kind of ridiculous someone would throw a part that is blatantly used into a new rifle kit then the company doesn't do anything to help the customer out when it's discovered.
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File Type: jpg Bolt carrier group_1.jpg (88.4 KB, 60 views)
File Type: jpg Bolt carrier group_2.jpg (93.9 KB, 48 views)
File Type: jpg Bolt carrier group_3.jpg (92.6 KB, 44 views)
File Type: jpg Bolt carrier group_4.jpg (79.4 KB, 38 views)
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  #2  
Old 05-12-2017, 1:07 PM
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Palmetto State Armory Palmetto State Armory is offline
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Our 30 day return policy is for returning an item for a refund due to no longer wanting the item.

Our warranty policy is limited lifetime. We will take this item in for a warranty exchange at your request.

Please include your order number in an IM to me, or send a message through the Contact Form on the website and contact me when you've done this.
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Palmetto State Armory
200 Business Park Blvd
Columbia, SC 29203
Web Sales: 803.788.9095
socialmedia.info@palmettostatearmory.com
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  #3  
Old 05-12-2017, 3:08 PM
DirtyLaundry DirtyLaundry is offline
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Quote:
Originally Posted by Palmetto State Armory View Post
Our 30 day return policy is for returning an item for a refund due to no longer wanting the item.

Our warranty policy is limited lifetime. We will take this item in for a warranty exchange at your request.

Please include your order number in an IM to me, or send a message through the Contact Form on the website and contact me when you've done this.
PM sent.

That is not what I was told by your customer support representative. They told me there was nothing that could be done.
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  #4  
Old 05-13-2017, 4:21 AM
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Palmetto State Armory Palmetto State Armory is offline
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Quote:
Originally Posted by DirtyLaundry View Post
PM sent.

That is not what I was told by your customer support representative. They told me there was nothing that could be done.
Do you know their name? Can you recall that?
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200 Business Park Blvd
Columbia, SC 29203
Web Sales: 803.788.9095
socialmedia.info@palmettostatearmory.com
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  #5  
Old 05-13-2017, 5:02 AM
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SonofWWIIDI SonofWWIIDI is offline
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Nice PSA, nice!
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