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  #1  
Old 12-30-2016, 2:40 AM
lapua lapua is offline
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Default Damaged box and missing ammo

Hi PSA,

I ordered 1K tula SP 7.62x39 ammo. UPS left the package on my patio today when I wasn't at home. The ammo was shipped in the original Tula box, not double boxed. It arrived with tear and heavy scotch taping. It looks like the package fall apart during shipping and someone decided to tape it up...

It supposed to have ten 100rd box inside. Most boxes suffer some damage. I went through two boxes and found they miss about 20 to 40rd of ammo each (one or two plastic strips). The soft point ammo are supposed to be on plastic strips to protect the soft lead tip, but many plastic strips were crushed that caused ammo to scatter around in the box.

Please let me know the best way to contact you and resolve this issue. I sent email inquiring repair status for my upper and haven't heard back for over a week. Also tried to call but the wait time was over 30 minutes.

Thanks.
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Last edited by lapua; 12-30-2016 at 3:27 AM..
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  #2  
Old 12-30-2016, 6:26 AM
michael0594 michael0594 is offline
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Wrong website. This is Calguns, not PSA.
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  #3  
Old 12-30-2016, 6:29 AM
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mike415stone mike415stone is offline
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Early start to their New Years.
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  #4  
Old 12-30-2016, 6:32 AM
NORCAL#1 NORCAL#1 is offline
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Michael this is the PSA section we're they answer questions smart guy
Lol
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  #5  
Old 12-30-2016, 2:04 PM
norcalnative707 norcalnative707 is offline
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Quote:
Originally Posted by michael0594 View Post
Wrong website. This is Calguns, not PSA.
PSA routinely monitors this very sub-forum, as it pertains to PSA interactions with CalGunners.
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  #6  
Old 01-01-2017, 2:15 AM
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Palmetto State Armory Palmetto State Armory is offline
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Quote:
Originally Posted by lapua View Post
Hi PSA,

I ordered 1K tula SP 7.62x39 ammo. UPS left the package on my patio today when I wasn't at home. The ammo was shipped in the original Tula box, not double boxed. It arrived with tear and heavy scotch taping. It looks like the package fall apart during shipping and someone decided to tape it up...

It supposed to have ten 100rd box inside. Most boxes suffer some damage. I went through two boxes and found they miss about 20 to 40rd of ammo each (one or two plastic strips). The soft point ammo are supposed to be on plastic strips to protect the soft lead tip, but many plastic strips were crushed that caused ammo to scatter around in the box.

Please let me know the best way to contact you and resolve this issue. I sent email inquiring repair status for my upper and haven't heard back for over a week. Also tried to call but the wait time was over 30 minutes.

Thanks.

I just need to know exactly how many rounds you're missing total. Feel free to respond here, through IM, or to the email you'll be sent shortly.
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200 Business Park Blvd
Columbia, SC 29203
Web Sales: 803.788.9095
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  #7  
Old 01-01-2017, 5:25 AM
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Calico1404 Calico1404 is offline
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Respect to PSA for the response.
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  #8  
Old 01-01-2017, 8:38 AM
lapua lapua is offline
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Quote:
Originally Posted by Palmetto State Armory View Post
I just need to know exactly how many rounds you're missing total. Feel free to respond here, through IM, or to the email you'll be sent shortly.
Thanks for the reply. PM sent.
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  #9  
Old 01-10-2017, 1:06 PM
Szilla1 Szilla1 is online now
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Did you get your ammo? I'm was missing many rounds and I'm still waiting for psa to ship it.
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  #10  
Old 01-10-2017, 1:11 PM
lapua lapua is offline
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Quote:
Originally Posted by Palmetto State Armory View Post
I just need to know exactly how many rounds you're missing total. Feel free to respond here, through IM, or to the email you'll be sent shortly.
Just an update: PSA responded to my request promptly and resolve this issue to my satisfaction. Will do business again. Thanks a lot.
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Last edited by lapua; 01-10-2017 at 1:18 PM..
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  #11  
Old 01-10-2017, 1:12 PM
lapua lapua is offline
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Quote:
Originally Posted by Szilla1 View Post
Did you get your ammo? I'm was missing many rounds and I'm still waiting for psa to ship it.
My experience is it takes some time for PSA to ship cross the country, but you will get it eventually.
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