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  #41  
Old 03-22-2013, 6:15 PM
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Both are good machines. Both have great CS. If you can't get through to Dillion that's not suprising seeing how they are so overwhelmed. It happens, just keep loading on your LNL until the whole mess calms down. I just don't see how Dillion is to blame for the increased load in sales, give them a break.

Saying that, most machines break when they are poorly adjusted or operator error, because of this I have never used their no BS warranty. I bought a parts bin from Lowes, labeled it for each part on the machine, and ordered two of everything. Everything except the major parts of the machine. If something breaks, I replace it. Why in the heck would you not stock extra parts. Thats just silly. I loaded 25K rounds on two machines last year. Take it from someone who knows, order backups.

Last edited by chim-chim7; 03-22-2013 at 6:19 PM..
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  #42  
Old 03-22-2013, 6:19 PM
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Love me some red kool-aid! Just saying
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  #43  
Old 03-22-2013, 6:24 PM
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Yes I understand that if I can ever get through to Dillon my problem will be resolved. My only point is that all company's are swamped. However other co's can answer their phones.
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  #44  
Old 03-22-2013, 6:39 PM
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Yes I understand that if I can ever get through to Dillon my problem will be resolved. My only point is that all company's are swamped. However other co's can answer their phones.

Other companies are much larger and can handle the volume somewhat easier.
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  #45  
Old 03-22-2013, 6:46 PM
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I had the same problem with Springfield a while ago. Tried calling, email, fax....finally left a message and they called me back the next day. Just sayin'
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  #46  
Old 03-22-2013, 6:53 PM
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http://www.dillonprecision.com/ Read the first page!
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  #47  
Old 03-22-2013, 7:10 PM
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How much do you want for the press to stop your whining?
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  #48  
Old 03-22-2013, 7:23 PM
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Quote:
Originally Posted by Patrick Aherne View Post
How much do you want for the press to stop your whining?
I was just thinking the same thing. I got a full spare parts bag for my 650.
Why not ask around, there may be a kind soul here that could help you out.
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  #49  
Old 03-22-2013, 7:24 PM
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Originally Posted by BigBronco View Post
... One of the pins holding the tool head in the press is broken. I cannot remove the tool head. The hole in the press for the pin does not go all way through or I could simply tap it out from the bottom. I think I am going to have to send the press back to get it fixed....
Interesting. I went down to see if the pins that hold my tool head on my 550B were magnetic; they were, so a nice strong magnet should be able to retreive the pin.

In addition, the holes on my 550B go all the way through, so a small allen wrench easily pushed the pins out through the top. Very strange indeed.
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  #50  
Old 03-22-2013, 7:43 PM
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Thumbs up for Hornady AP.... I've put close to 200K rds through it, including 223 and 308! Broke a primer shuttle and wore out a few springs. Good to go! Wolf primers feed worse than others. Great stuff... also RCBS!
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  #51  
Old 03-22-2013, 7:45 PM
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BTW - considered the Dillon when I bought my LNL close to 20 yrs ago.... wanted the auto indexing of the LNL. Glad I did.
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  #52  
Old 03-22-2013, 7:48 PM
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Both of my 550 pin holes do not go all the way through.

I was at Dillon in January and it was busy. The poor folks behind the counter must have told six people that they can't get the raw materials in just to make the dies. They did have powder and primers though. One 650 was left on the shelf. Maybe six hi-cap mags (XD's I think) and assorted parts.

I bought some t-shirts and a conversion kit and they ran my credit card through. It took them three attempts because the phone lines were jammed up (trust me I looked at my statement)! They were pretty cool folks though.
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  #53  
Old 03-22-2013, 7:57 PM
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Quote:
Originally Posted by alfred1222 View Post
I'm not a USPSA or IDPA shooter, but I make all the ammo that I shoot, plus what my whole family shoots. Yearly, that's 30,000-40,000 rounds, not including the 12,000 shotgun shells that I shoot yearly. My LNL pumps out 1000 rounds a night, and has only gone down once, and that got fixed in 2 days. So excuse me if I don't give a sh*t what the people who play with pistols use. I reload seriously because I shoot seriously, and my Hornady is better than enough for my needs. So, tell me, how many rounds do you shoot yearly?
Holy $h1t!!! How the hell do you shoot 12,000 shotgun rounds every year?

Oh, and I'd guess Highlander loads & shoots more pistol & rifle than you & your family combined, not sure about the 12k shotgun rounds though.
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  #54  
Old 03-22-2013, 8:26 PM
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Originally Posted by Bill Steele View Post
Interesting. I went down to see if the pins that hold my tool head on my 550B were magnetic; they were, so a nice strong magnet should be able to retreive the pin.

In addition, the holes on my 550B go all the way through, so a small allen wrench easily pushed the pins out through the top. Very strange indeed.
On my 550b, circa 1995, the holes don't go all the way through, so OP's issue would be a problem for me.

Chris
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  #55  
Old 03-22-2013, 8:37 PM
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Originally Posted by ChrisGarrett View Post
On my 550b, circa 1995, the holes don't go all the way through, so OP's issue would be a problem for me.

Chris
Right, I got that with oddjob's post, maybe they had to fish another pin out along the way and decided to drill them all the way through. A friend of mine just got a new 650 and his pin holes didn't go all the way through as well.

I held my finger over the hole and dropped a finishing nail down in the hole. A strong magnet popped it right out. Hopefully that will work for him and he will be able to free the tool head. A finishing nail should suffice to keep the tool head in place until he can get through and order a replacement pin.
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Last edited by Bill Steele; 03-22-2013 at 8:39 PM..
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  #56  
Old 03-23-2013, 12:07 AM
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Dillon really is superb both in products and customer service. It's a shame that people expect perfection 24/7 rather than accept that the company is simply doing its best in a crazy time.
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  #57  
Old 03-23-2013, 8:48 AM
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I bought my first Dillon, a 550, in 1985, it has never given me any trouble. In 1994, I bought a used 650 from the classified ads, and it was missing parts. I while visiting the Phoenix area, I stopped by the Dillon store, and they gave me the missing parts free of charge. When I explained that the missing parts were from a used machine, they did not care, and said no charge. How can you beat that for customer service? Dillon has met every one of my reloading needs since 1985.

The OP should click on link in post #46. Dillon is claiming it is overwhelmed with demands. We all know this circumstance is temporary, initiated by political threats that exponentially increased demand, and this does not justify Dillon expanding operations.
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  #58  
Old 03-23-2013, 9:08 AM
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Default Dillon

I also had trouble getting through to them. Just bought a 25+ year old 550B from a neighbor and needed some dies, parts, etc., and want to send it back for refurb.

After calling dozens of times over a week I finally got through on Wednesday and was on hold for a little over 40 minutes before they picked up. Got everything I needed ordered but of course everything is backordered at least 4-5 weeks. That's the same amount of back up on their refurb, so it should work out fine. I can't reload right now anyway as the de-priming pin broke and these are of course backordered too.

The phone rep said their phone lines have been jammed for weeks with waits sometimes over an hour, though it is hit and miss. I asked about getting some missing parts added to my press and if they would call me with a price quote when they got around to my work. He said they usually do this but with the recent insanity they often do not have the ability to call out to reach customers regarding their order due to all the lines being in use. Personally, I think they need a better phone system that would que people up without affecting lines reserved for outbound calls. Also, some temp help to get them over this hump of craziness might be a good idea too. That might be kind of hard though as the C/S guy I spoke with was very knowledgeable on all their products, which is not something you can teach a temp very quickly.

I have no comment on their overall quality compared to others as I've never reloaded before and this is my first press.
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  #59  
Old 03-24-2013, 7:09 AM
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Just wondering if the OP has even tried to bump or pull the little broken pin out himself? It seems to me that this would be a lot easier, cheaper and faster than boxing it up and shipping it anywhere.



Quote:
Originally Posted by DRAB_81 View Post
Holy $h1t!!! How the hell do you shoot 12,000 shotgun rounds every year?

Oh, and I'd guess Highlander loads & shoots more pistol & rifle than you & your family combined, not sure about the 12k shotgun rounds though.
12,000 rounds a year is only 250 rounds a week or just over one round of trap per day. It's not that hard to do.
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  #60  
Old 03-24-2013, 7:52 AM
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I'm on an other board and found about a similar issue one of the members is having. Also was at a buddies last night and found out how those get broken when trying to adjust a die without pulling the pin.

I have a 500, in a box waiting to be set up. But, let's try to get you fixed.

Start with the magnet trick because it requires you to do nothing other than to get a small and powerful magnet and to try to get it out. Might have to wiggle the tool head a bit.


If that doesn't work. Pull the powder drop, primer tube, etc and pull the press of the mount. Those pins are drop in so when you broke it, hopefully you did not bend it. Try to shake it out with the press upside down or tap the tool head with a mallet while upside down to see if it will walk out.

Third option. Drill a hole on the underside and then tap it out with a small punch. I am considering drilling the holes before I set mine up just to be sure I have a way to get pins out when I screw up and break one off.
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  #61  
Old 03-24-2013, 8:09 AM
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Quote:
Originally Posted by DRAB_81 View Post
Holy $h1t!!! How the hell do you shoot 12,000 shotgun rounds every year?

Oh, and I'd guess Highlander loads & shoots more pistol & rifle than you & your family combined, not sure about the 12k shotgun rounds though.
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Originally Posted by CSACANNONEER View Post

12,000 rounds a year is only 250 rounds a week or just over one round of trap per day. It's not that hard to do.
Exactly this^^ I shoot one flat a week, every week, year round. It probably comes out to more than 12,000 a year just because some weeks i shoot more than my flat, but that's my average
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  #62  
Old 03-24-2013, 8:34 AM
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Originally Posted by alfred1222 View Post
Exactly this^^ I shoot one flat a week, every week, year round. It probably comes out to more than 12,000 a year just because some weeks i shoot more than my flat, but that's my average
Do you also load & shoot 30,000-40,000rds of rifle & pistol ammo like he said he does? That means he's loading & shooting about 4,500rds per month. Bravo to you both if you have the time & resources to do that...
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  #63  
Old 03-24-2013, 8:53 AM
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Originally Posted by Intimid8tor View Post
I'm on an other board and found about a similar issue one of the members is having. Also was at a buddies last night and found out how those get broken when trying to adjust a die without pulling the pin..
I don't remove the pins when adjusting dies. I think maybe if you are breaking those pins when adjusting dies, you are using waaay too much torque on the lock rings. They only need to be lightly snugged.

PS - Not saying the OP broke his pin using too much torque, just saying if you break a pin when snugging the lock ring, you need to use a shorter spanner, or maybe use your weak hand.
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  #64  
Old 03-24-2013, 8:57 AM
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I have always sent a e-mail with the parts needed and my address and I always get a e-mail response that my parts have been sent and get them in a couple days.I have never had a problem.
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  #65  
Old 03-24-2013, 8:57 AM
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Originally Posted by Intimid8tor View Post
Third option. Drill a hole on the underside and then tap it out with a small punch. I am considering drilling the holes before I set mine up just to be sure I have a way to get pins out when I screw up and break one off.

If the pin is really stuck, just drill right down through the top... That way you get the pin out and the top and bottom will be lined up properly.


While you are at it, you can thread the hole and replace the pins with small machine screws. It will get rid of that tiny bit of play between the tool head and the press.

Kinda like:
http://www.uniquetek.com/site/696296/product/T1230
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  #66  
Old 03-24-2013, 9:03 AM
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Quote:
Originally Posted by Bill Steele View Post
I don't remove the pins when adjusting dies. I think maybe if you are breaking those pins when adjusting dies, you are using waaay too much torque on the lock rings. They only need to be lightly snugged.

PS - Not saying the OP broke his pin using too much torque, just saying if you break a pin when snugging the lock ring, you need to use a shorter spanner, or maybe use your weak hand.
If you try to unlock the ring on the powder die the edge of a wrench can hit the head of that pin. It's not from the force applied to the die, but rather the head of the pin being sheared off by the wrench. Maybe it is because the person I know may not have been using the dillon wrench, but I do know it was the outside of the wrench hitting the pin.

Last edited by Intimid8tor; 03-24-2013 at 9:07 AM..
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  #67  
Old 03-24-2013, 9:10 AM
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Originally Posted by Intimid8tor View Post
If you try to unlock the ring on the powder die the edge of a wrench can hit the head of that pin. It's not from the force applied to the die, but rather the head of the pin being sheared off by the wrench.
I guess it can happen, although frankly I have adjusted my powder through die countless times and never broken a pin (I have to adjust it everytime I go between 10mm and 40 S&W), again, if the rings are not too snug things go pretty smoothly with the pins in place. But whatever helps avoid these kinds of problems is I guess a good thing.
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Old 03-24-2013, 9:11 AM
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Originally Posted by Sig226 View Post
If the pin is really stuck, just drill right down through the top... That way you get the pin out and the top and bottom will be lined up properly.


While you are at it, you can thread the hole and replace the pins with small machine screws. It will get rid of that tiny bit of play between the tool head and the press.

Kinda like:
http://www.uniquetek.com/site/696296/product/T1230
My only concern would be elongating the top hole since there is a pin in there which may not take to being drilled. I do like that kit from uniquetek and needed to order their bearing kit, so I will likely add this to it.
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  #69  
Old 03-24-2013, 11:29 AM
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Quote:
Originally Posted by Intimid8tor View Post
Third option. Drill a hole on the underside and then tap it out with a small punch. I am considering drilling the holes before I set mine up just to be sure I have a way to get pins out when I screw up and break one off.
I agreed with the suggestions in your post, except the third option that you presented. Before drilling a hole in the frame of the reloader, I would cut up the replaceable tool head. They are made of aluminum, and cost less than $25.00 to replace.
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Old 03-24-2013, 12:39 PM
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I like their case gages
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Old 03-24-2013, 1:32 PM
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Ring indexer broke up on me. Called 1-800 number multiple times per day. Always engaged/busy. Submitted my information via their web form and waiting for them to call back. Sounds like I have to keep calling them to ensure replacement part is shipped.

In the meantime, I simply used the ring indexer from the spares kit that I had ordered along with my press. Extra $25 but certainly saves on down time.
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Old 03-24-2013, 3:48 PM
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Quote:
Originally Posted by DRAB_81 View Post
Do you also load & shoot 30,000-40,000rds of rifle & pistol ammo like he said he does? That means he's loading & shooting about 4,500rds per month. Bravo to you both if you have the time & resources to do that...
I dont see where he says that he shoots 30,000 to 40,000 rounds a year, i only see where he is saying that most IDPA and USPSA shooters shoot 10,000+ rounds yearly. If we want to get into specifics, i shoot 4 times a week, 3 at the skeet course and 1 full day running through some form of tactical or precision based class. That takes me to about 3000 combined rounds of .223, .308, .40, and .45 every month, and i reload all of that, constantly. Before that panic, i was stocked with enough powder, bullets, and primers, for 100,000 cartridges, and even with the panic, my supplies have not dwindled. I can still crank out my reloads at any time, without issues, on my Hornady LNL or my MEC
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Old 03-24-2013, 4:13 PM
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The bickering here is just halarious!
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Old 03-24-2013, 5:14 PM
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Quote:
Originally Posted by Intimid8tor View Post

Start with the magnet trick because it requires you to do nothing other than to get a small and powerful magnet and to try to get it out. Might have to wiggle the tool head a bit.


If that doesn't work. Pull the powder drop, primer tube, etc and pull the press of the mount. Those pins are drop in so when you broke it, hopefully you did not bend it. Try to shake it out with the press upside down or tap the tool head with a mallet while upside down to see if it will walk out.

Third option. Drill a hole on the underside and then tap it out with a small punch. I am considering drilling the holes before I set mine up just to be sure I have a way to get pins out when I screw up and break one off.
I thought there was something unique about this press when nobody before you suggested unbolting it and shake the pin out.

Are there really people reloading ammunition that couldn't figure this out on his own? Ammunition that has 20,000 to possibly 60,000psi in your hand or next to your head? This isn't like golf, or tennis, or some other activity. You can really get messed up if you make a major screwup....
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Old 03-24-2013, 5:40 PM
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Quote:
Originally Posted by klewan View Post
I thought there was something unique about this press when nobody before you suggested unbolting it and shake the pin out.

Are there really people reloading ammunition that couldn't figure this out on his own? Ammunition that has 20,000 to possibly 60,000psi in your hand or next to your head? This isn't like golf, or tennis, or some other activity. You can really get messed up if you make a major screwup....
Well, actually, it was suggested multiple times in prior posts, along with a couple of other suggestions like a magnet. The OP hasn't responded to those suggestions, maybe he tried them and they didn't work, maybe he got tired of the bickering hijacks or maybe he got tired of people insulting him...
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Old 03-26-2013, 7:04 PM
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Dillon has been great ,My 550 I bought in 1991 had some primer feed problems in 2010 and the rep interogated me for it seemed 20 minutes and ended up sending all the parts to repair the problem as well as all the updates and a updated owners manual. I buy all my Reloading accesories from Dillon . The dies are the best overall .
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Old 03-26-2013, 7:35 PM
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BigBronco BigBronco is offline
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The bickering is just too fun to watch. Any how I just bought another used 550B. The trouble with the first one is that the pin was broken years ago it is fairly stuck in. I bought the press used like that from an estate. I thought I would dedicate it to a caliber like lets say 223. So today I completely tore the second press down scrubbed it lubed it and am working on getting it going. It is back together but having a bit of trouble with the primer shuttle. Minor though. Next I will probably tear down the one with the stuck pin and take the frame to the machine shop at work and see what they can do.

Yet still unable to get through to Dillon on the phone and I have had no response to the email.
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  #78  
Old 03-26-2013, 9:05 PM
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dude its funny you say that I called yesterday after work on the way home... My stereo works as hands free so no worries here... Well I got right in again and I talked to a manager as well call lasted 10 minutes and the only hold time I had was the ringing and the 30seconds it took the manager to get off the other line. Try calling between 330-400pm thats usually when I call. Seeing how you got another press I would find a drill bit that fits the hole properly and drill out the broken pin... Good luck
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Old 03-27-2013, 11:57 AM
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how the heck did you break a dillon? I have had my 550 for about 15 years and have reloaded a metric ***** ton of rounds in it. the only part i have had to replace is the little bearing plate under the primer bar. sent to me free of charge and free shipping! CS is awesome. when you get in touch with them, get yourself the shell plate alignment dowel. it is free and you will need it eventually.
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Old 03-27-2013, 4:31 PM
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Quote:
Originally Posted by CSACANNONEER View Post
Dillion has always been more than great for me. It might be that they are just slammed with all the new, wannabe, reloaders who are trying to get into the hobby as a way to procure ammo.
I have a dillon. I was a wannabe reloader just like everyone else that reloads. I also like to produce ammo.
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