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  #1  
Old 03-22-2013, 5:36 AM
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Default Shame on Dillon Pecision

So I have a Dillon 550B that is broken. Note I also have a Hornady LnL AP.

For two weeks I have tried getting through to Dillon on the phone. At least 10 times a day to only get a never ending busy signal. So I send an Email. I get an automated response stating it will be two weeks before my Email will be read. So we all know what two weeks means. PS it has now been over two weeks and nothing.

So in the mean time I am teaching a friend of a friend to load on my LnL AP. The jams it up and breaks a part. The next day I call Hornady. The phone gets answered and I get my parts in the mail four days later. It would have been no charge but I bought a spare part a duplicate of the one replaced free (primer shuttle), so if it happens again the day does not go to waste.

Not impressed with Dillon's customer service. NO BS Warranty! Only if they answer the phone. So My Lnl is running again and my 550 is still down.

I like my coolaid RED

Rant over.
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Old 03-22-2013, 6:02 AM
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You have to call the second number. Seems like the first one isnt working. I called yesterday to add something to my order and they answered right away.
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Old 03-22-2013, 6:06 AM
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Dillion has always been more than great for me. It might be that they are just slammed with all the new, wannabe, reloaders who are trying to get into the hobby as a way to procure ammo.
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Old 03-22-2013, 6:09 AM
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Try this number: 4809488009
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Old 03-22-2013, 6:32 AM
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Also, try calling multiple times in a row. Eventually you will get through and you will get a playback message and will probably wait for 20-30 min then they will answer. Its worked for me.
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Old 03-22-2013, 6:52 AM
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Dillon makes the best reloaders and has supported competitive shooting more than anyone else. Their customer service is supreme compared to anyone else either. The reason it's jacked right now is because of all the hoarders who panicked and went out and bought reloader's, and then figured out they needed cases, primers bullets and powder. Too bad they didn't all go buy Lee's or Hornadys...... Your LNL will break again, and again,
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Old 03-22-2013, 7:03 AM
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I have never had a problem with them and have called a couple times and their service was excellent.
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Old 03-22-2013, 7:11 AM
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When i bought my 550 two small parts were missing. I called no problem and the parts were sent to me a day later. I called 480-948-8009 this morning and the phone was answered on the 3rd ring by a "live" person asking "how can i direct your call?" Go Blue!
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Old 03-22-2013, 7:33 AM
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Quote:
Originally Posted by CSACANNONEER View Post
Dillion has always been more than great for me. It might be that they are just slammed with all the new, wannabe, reloaders who are trying to get into the hobby as a way to procure ammo.
Lets be civil here.. im a new loader, and i think the ability to insulate yourself from ever more common shortages and price spikes is a darn good reason to start reloading.

I bought lee equipment, but it would have been easier for me to order dillon stuff, since theyre just down the street from me. And showing up in person always gets you "cut-sies" in line over email or phone customers. Having more reloaders out there is a good thing - those are people who can loan you parts and supplies the next time there's a bullepocalypse.. and we all know there will be another one.

As for Dillon, the op is the first complaint I've read about them, which is really a pretty darn good compliment. In hanging out in various reloading forums I've quickly learned that reloaders are so cheap they squeak, and take the art of complaining to an olympic level.

Just for reference, and a hint of the demand level, I was looking for a lee 9mm die set yesterday. They are sold out at every online source, except for ebay, where a $32 three-die set was bid up to $142, with a couple hours left on the clock. Much of that equipment will end up pushed into a corner when the hysteria ends, but I suspect that a fairly high percentage of these buyers will end up with Dillon equipment over the next few years, and that will make them into a bigger "monster" in the future.. more able to help *you* when you call.
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Old 03-22-2013, 7:39 AM
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Never had a problem with them.
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Old 03-22-2013, 7:42 AM
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Quote:
Originally Posted by HighLander51 View Post
Dillon makes the best reloaders and has supported competitive shooting more than anyone else. Their customer service is supreme compared to anyone else either. The reason it's jacked right now is because of all the hoarders who panicked and went out and bought reloader's, and then figured out they needed cases, primers bullets and powder. Too bad they didn't all go buy Lee's or Hornadys...... Your LNL will break again, and again,
Utterly false. I had a dillon 650, and sold the damn thing because of how much I hated it. It breaks CONSTANTLY and their CS is no where near what Hornady provides. I'm much happier with my LNL, so happy that I am considering buying another. And as least if my primer slide breaks on my LNL, ill get the part, free of charge, in 3 days
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Old 03-22-2013, 7:48 AM
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I have read a lot of glowing reviews regarding Dillon's CS.

Frankly, I have never had a chance to test it as my Dillon 550B has never broken anything, this after many tens of thousands of rounds loaded.

Maybe some day I will get a chance to see if Dillon CS is on par with Hornaday and RCBS, both companies whose CS I have had multiple positive experiences with from broken parts, etc.

I hope to hear soon the OP got through and his 650 is up and running again.
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Old 03-22-2013, 7:58 AM
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Utterly false. I had a dillon 650, and sold the damn thing because of how much I hated it. It breaks CONSTANTLY and their CS is no where near what Hornady provides. I'm much happier with my LNL, so happy that I am considering buying another. And as least if my primer slide breaks on my LNL, ill get the part, free of charge, in 3 days
^^This

My LNL ap is terrific.
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Old 03-22-2013, 8:17 AM
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People did buy Lee; it's completely sold out at all the big vendors. Midway, Factory Sales, F&M, Weidener's, Graf's, Natchez, don't have any presses, shell plates, or dies for the popular calibers. I did some web surfing and it's amazing how bad it is, anything ammo or reloading related is just gone. All those new to guns did an exceptionally thorough job of finding it and buying it.
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Old 03-22-2013, 8:24 AM
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I purchased my Dillon as a used incomplete package. Known to be missing parts.

I emailed Dillon and asked for prices on my missing parts, explained that I bought the unit used and incomplete, provided my mailing address.

Dillon emailed that the parts were on the way at no charge. They arrived in 3 days.
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Old 03-22-2013, 8:24 AM
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Quote:
Originally Posted by HighLander51 View Post
Dillon makes the best reloaders and has supported competitive shooting more than anyone else. Their customer service is supreme compared to anyone else either. The reason it's jacked right now is because of all the hoarders who panicked and went out and bought reloader's, and then figured out they needed cases, primers bullets and powder. Too bad they didn't all go buy Lee's or Hornadys...... Your LNL will break again, and again,
Dillon supports competitive shooters- TRUE
Dillon customer service is supreme- FALSE
The reason Dillon is jacked- PROBABLY TRUE
Your LNL will break again and again- COMPLETE AND UTTER NONSENSE

Love my LNL. Oh, I also own a Dillon SDB. I prefer the LNL by a wide margin.
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Old 03-22-2013, 8:27 AM
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Every company can't satisfy every customer every time. I have called Hornady only to be pissed off, then next time I called I was satisfied. In these times complaining about no being able to get threw to customer service is ridiculous.
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Old 03-22-2013, 8:34 AM
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I have tried three different numbers. Just called 6 times the 480 number is BUSY.

My issue is not a part that I can replace or borrow. One of the pins holding the tool head in the press is broken. I cannot remove the tool head. The hole in the press for the pin does not go all way through or I could simply tap it out from the bottom. I think I am going to have to send the press back to get it fixed.

I understand the extra demand on Dillon's products. However adding an extra phone line and an employee to take calls is much easier than adding production lines.

And the only reason the LNL broke is because I let a reloading virgin use it. If I had a shell holder for my Rock Chucker in .40 I would have taught him on it. You can tell a newbie if something does not feel right to stop until hell freezes over. Ultimately it is not their gear they are breaking.
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Old 03-22-2013, 8:40 AM
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Dillon has been 110% outstanding for all my warranty claims.
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Old 03-22-2013, 8:48 AM
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Never had to Deal with Dillon, but this is probably the first time ive heard of someone being dissatisfied with their service.

I Have an LNL too and Dealing with Hornady has always been a breeze.
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Old 03-22-2013, 9:02 AM
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Quote:
Originally Posted by HighLander51 View Post
Dillon makes the best reloaders and has supported competitive shooting more than anyone else. Their customer service is supreme compared to anyone else either. The reason it's jacked right now is because of all the hoarders who panicked and went out and bought reloader's, and then figured out they needed cases, primers bullets and powder. Too bad they didn't all go buy Lee's or Hornadys...... Your LNL will break again, and again,
This^^^^^I don't know much about RED and I have heard good and bad things about the LNL all over the internet.

The OPs complaint was the very first complaint I've heard about Dillon. And Dillon is Jacked beyond our comprehension during this historical Gun Frenzy.

I run two Dillon machines and I've never had a breakdown. On my older 550 the return springs on the powder measure were working but seemed weak. In a phone call to Dillon to order some other quick change parts I casually mentioned to the salesman about some new springs for the powder measure.

He asked me what year was my 550? 1993 I told him. He said, wow, we have an upgrade on those, no more springs. How much? Iasked.....no charge, he said.

Sure enough my order arrived with an entirely new Powder Measure...wow. And he threw in a free baggie full of spare parts (a kit). Awesome.!

Dillons customer support is legendary and long Threads on the internet drive this fact home.

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Old 03-22-2013, 9:03 AM
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Have never heard anything but positives about Dillon's service. Someday, when I can afford it, I will own a few Dillons.
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Old 03-22-2013, 9:06 AM
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Quote:
Originally Posted by BigBronco View Post
I have tried three different numbers. Just called 6 times the 480 number is BUSY.

My issue is not a part that I can replace or borrow. One of the pins holding the tool head in the press is broken. I cannot remove the tool head. The hole in the press for the pin does not go all way through or I could simply tap it out from the bottom. I think I am going to have to send the press back to get it fixed.

I understand the extra demand on Dillon's products. However adding an extra phone line and an employee to take calls is much easier than adding production lines.

And the only reason the LNL broke is because I let a reloading virgin use it. If I had a shell holder for my Rock Chucker in .40 I would have taught him on it. You can tell a newbie if something does not feel right to stop until hell freezes over. Ultimately it is not their gear they are breaking.
You might try Field Time or Stockade up on Beach Blvd for those parts. They might have what you need, but I did notice they are backordered on a lot of reloading gear.

Good luck.
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Old 03-22-2013, 9:16 AM
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Originally Posted by Rock6.3 View Post
I purchased my Dillon as a used incomplete package. Known to be missing parts.

I emailed Dillon and asked for prices on my missing parts, explained that I bought the unit used and incomplete, provided my mailing address.

Dillon emailed that the parts were on the way at no charge. They arrived in 3 days.
Same exact story here. I made it a point to buy some calendars from them though
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Old 03-22-2013, 9:39 AM
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Quote:
Originally Posted by BigBronco View Post
I have tried three different numbers. Just called 6 times the 480 number is BUSY.

My issue is not a part that I can replace or borrow. One of the pins holding the tool head in the press is broken. I cannot remove the tool head. The hole in the press for the pin does not go all way through or I could simply tap it out from the bottom. I think I am going to have to send the press back to get it fixed.

I understand the extra demand on Dillon's products. However adding an extra phone line and an employee to take calls is much easier than adding production lines.

And the only reason the LNL broke is because I let a reloading virgin use it. If I had a shell holder for my Rock Chucker in .40 I would have taught him on it. You can tell a newbie if something does not feel right to stop until hell freezes over. Ultimately it is not their gear they are breaking.
Yeah, breaking two presses at once is bad luck.

There was a guy with a similar complaint over on SnipersHide, two weeks back who tried a few times and couldn't get through, while others had.

Don't know what to tell you. Dillon is a small outfit compared to say...Hornady, Lee, RCBS and even Redding.

Also, the people picking up the phones are experts on the presses and you're not going to call up the Temp Agency and get somebody out there that will have expert knowledge on what 'thing-a-ma-jig' you've broken.

You might be able to hire 'drones' to put labels on the boxes and seal them up, but you're not going to get them to be intimately familiar with 'press parts'.

Unfortunately, you've broken two presses at the busiest time in any of these companies histories, so bummer for you.

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Old 03-22-2013, 9:45 AM
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Quote:
Originally Posted by BigBronco View Post
I have tried three different numbers. Just called 6 times the 480 number is BUSY.

My issue is not a part that I can replace or borrow. One of the pins holding the tool head in the press is broken. I cannot remove the tool head. The hole in the press for the pin does not go all way through or I could simply tap it out from the bottom. I think I am going to have to send the press back to get it fixed.

I understand the extra demand on Dillon's products. However adding an extra phone line and an employee to take calls is much easier than adding production lines.

And the only reason the LNL broke is because I let a reloading virgin use it. If I had a shell holder for my Rock Chucker in .40 I would have taught him on it. You can tell a newbie if something does not feel right to stop until hell freezes over. Ultimately it is not their gear they are breaking.
Sounds like a problem any ammature machinist could easily help you with. In fact, I suggest removing it from your bench, turning it upside down and hitting it on a block of wood. It just might make the broken pin pop out and save you a ton of time and trouble shipping it. I might have an extra pin if you get your's out and need a new one.
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Old 03-22-2013, 10:27 AM
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Quote:
Originally Posted by BigBronco View Post
One of the pins holding the tool head in the press is broken. I cannot remove the tool head. The hole in the press for the pin does not go all way through or I could simply tap it out from the bottom. I think I am going to have to send the press back to get it fixed.
If as suggested, upending the press and a light tap doesn't do the job,
and you have a steady hand, you could try a tiny drop of superglue on the end of a nail, to get a hold of the broken pin.
If that doesn't work, then you may need to seek help.
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Old 03-22-2013, 10:48 AM
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I'm guessing phones and email are jammed by panickers asking "Where's the machine I ordered? How do I use it? Etc"
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Old 03-22-2013, 11:18 AM
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I'm guessing phones and email are jammed by panickers asking "Where's the machine I ordered? How do I use it? Etc"
This.

Only good experience for me. I got a part replaced two weeks ago. It only took 3 days.
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Old 03-22-2013, 11:25 AM
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That's like saying, "Shame on Glock for being so slammed, because of the current panic, that their lines are busy all day long. I made one call to Hi-Point, immediately got an answer & the parts I need are on the way."
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Old 03-22-2013, 11:29 AM
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Originally Posted by BigBronco View Post
..My issue is not a part that I can replace or borrow. One of the pins holding the tool head in the press is broken. I cannot remove the tool head. The hole in the press for the pin does not go all way through or I could simply tap it out from the bottom. I think I am going to have to send the press back to get it fixed...
On my Dillon, the pins that hold the tool head in the press just slide in their hole. Is the pin somehow jammed in the hole?

How did the pin get sheared off?

Seems like the suggestion above to unmount the press and turn it upside down should do the trick. On my press, if I turned it upside down the pins would fall out.
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Old 03-22-2013, 11:49 AM
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That's like saying, "Shame on Glock for being so slammed, because of the current panic, that their lines are busy all day long. I made one call to Hi-Point, immediately got an answer & the parts I need are on the way."
Why would you replace parts in a Hi Point? Mine has never needed new parts. I've replaced parts in my Glock though.
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Old 03-22-2013, 12:37 PM
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Originally Posted by CSACANNONEER View Post
Why would you replace parts in a Hi Point? Mine has never needed new parts. I've replaced parts in my Glock though.
It was a joke, the premise of this thread is ridiculous. But since you brought it up, how many rounds through your Glock when you NEEDED to replace parts? How many rounds through your Hi-Point?
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  #34  
Old 03-22-2013, 12:53 PM
KeithET KeithET is offline
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Originally Posted by BigBronco View Post
One of the pins holding the tool head in the press is broken.
What the heck happened?
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  #35  
Old 03-22-2013, 1:24 PM
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CSACANNONEER CSACANNONEER is offline
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Quote:
Originally Posted by DRAB_81 View Post
It was a joke, the premise of this thread is ridiculous. But since you brought it up, how many rounds through your Glock when you NEEDED to replace parts? How many rounds through your Hi-Point?
Yea, I knew you were trying to make a joke. Both were purchased used. So, I have no idea of round count.
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  #36  
Old 03-22-2013, 4:01 PM
HighLander51 HighLander51 is offline
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Quote:
Originally Posted by alfred1222 View Post
Utterly false. I had a dillon 650, and sold the damn thing because of how much I hated it. It breaks CONSTANTLY and their CS is no where near what Hornady provides. I'm much happier with my LNL, so happy that I am considering buying another. And as least if my primer slide breaks on my LNL, ill get the part, free of charge, in 3 days
NO, google up USPSA and IDPA equipment stats from major matches. You will see 95% of the shooters run Dillons. Why do you think that is? And competitive shooters are running 15,000 to 50,000 rounds a year? How many rounds do you load?
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Old 03-22-2013, 4:46 PM
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If the pin is metal I suggest trying to use a strong magnet to pull them out if broken inside
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  #38  
Old 03-22-2013, 5:13 PM
CDP45 CDP45 is offline
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I'll buy your Dillon for the right price. That way you don't have to call them. Actually a buddy of mine was by there the other day and said they were packed and the phones were going off the hook.
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Old 03-22-2013, 5:44 PM
ruggyh ruggyh is offline
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Just unscrew your dies and put the another caliber in
Inconvenient yes but broken - not

How did YOU manage to break a pin off?
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Old 03-22-2013, 5:48 PM
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Quote:
Originally Posted by HighLander51 View Post
NO, google up USPSA and IDPA equipment stats from major matches. You will see 95% of the shooters run Dillons. Why do you think that is? And competitive shooters are running 15,000 to 50,000 rounds a year? How many rounds do you load?
I'm not a USPSA or IDPA shooter, but I make all the ammo that I shoot, plus what my whole family shoots. Yearly, that's 30,000-40,000 rounds, not including the 12,000 shotgun shells that I shoot yearly. My LNL pumps out 1000 rounds a night, and has only gone down once, and that got fixed in 2 days. So excuse me if I don't give a sh*t what the people who play with pistols use. I reload seriously because I shoot seriously, and my Hornady is better than enough for my needs. So, tell me, how many rounds do you shoot yearly?
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