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  #1  
Old 02-08-2013, 7:15 PM
whyhatchu whyhatchu is offline
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Default WTF Mossberg?

I received a 590a1 spx that had the receiver drilled and tapped off centered so the picatinny rail sits on it crooked. I sent the shotgun to get it fixed. I had to wait a month and they sent me back the same exact shotgun, not only was it not fixed but they also scratched the finish. They didn't leave any notes in the box nor did they even call to let me know that they were sending the shotgun back. Very disappointed in the technical service. I will be trying to reach the service manager tomorrow.


Update 2/11/13: I just got off the phone with Mossberg, and they told me "Sir, I doubt your receiver was drilled off center" I asked the guy if he even saw the shotgun himself and he said "no but one of our technicians inspected it"

He kept trying to give me the run a around and trying to tell me that I am wrong or saying that I didn't leave a not specific enough. How specific enough do I need to be to tell him them that my receiver was drilled and tapped off centered so the picatinny rail is sitting on it crooked? Geez

Pictures: I just included a quick picture taken from my cell phone. Albeit, it is not much of a slant, I still paid quite a sum for a "mil-spec" firearm. I will add more pictures later of it zoomed out, having it zoomed in is not as dramatic but you can still see the slant. I will also take pictures of the actually holes when I get out of work.


Update 3/20/13
Wow guys. Over a month later, Joe, their head technician called me just to tell me that nothing is off with the receiver and that the screws were just over drilled too big. He keeps telling me that he's measuring everything and holding the gun in front of him. He insists that everything is correct but the pictures are obviously showing the skewed rail. Now they're putting the gun through the 4th audit, whatever it means but I just feel like they're running in circles to avoid replacing the firearm. I know it's just a small issue but I bought the firearm expecting it to be perfect as all firearms should be.

Update 3/28/13
Finally got my firearm back and so far it seems like they fixed the issue by replacing the receiver, haven't removed the rail to confirm but I'm happy. Although the barrel does have a large amount of rust, is that normal or are they just effing with me for giving them so much trouble? haha
20130328_144528.jpg
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Last edited by whyhatchu; 03-28-2013 at 2:12 PM..
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  #2  
Old 02-08-2013, 7:59 PM
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ouch. definitely time to raise some hell. keep us updated on the process.
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  #3  
Old 02-08-2013, 8:20 PM
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Heard of other issues similar to this with Mossy shotguns. I still want a 930 SPX.
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  #4  
Old 02-08-2013, 8:35 PM
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First it was crooked front sights. Guess they promoted that guy to installing rails now.
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  #5  
Old 02-08-2013, 9:04 PM
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DAMMM are mossbergs made in china now?

sorry to hear about that
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  #6  
Old 02-08-2013, 9:09 PM
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Im sure well start seeing these things more often since manufactures cant keep up with supply and demand.
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  #7  
Old 02-08-2013, 9:12 PM
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Quote:
Originally Posted by spdtiger View Post
DAMMM are mossbergs made in china now?

sorry to hear about that

If they were made in China now, everything would be straight

**
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  #8  
Old 02-11-2013, 12:41 PM
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Bump with pictures and updates
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  #9  
Old 02-11-2013, 1:53 PM
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Yeah looks pretty off center to me.
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  #10  
Old 02-11-2013, 1:58 PM
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Quote:
Originally Posted by Erion929 View Post
If they were made in China now, everything would be straight

**
and made of aluminum that could rust. like my chiense copper pipe straps.
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  #11  
Old 02-11-2013, 2:00 PM
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Send that picture to Mossberg that way you have proof that it is definitely crooked.

Also all aluminum oxidize.
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Last edited by shellslinger; 02-11-2013 at 2:06 PM..
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  #12  
Old 02-11-2013, 2:23 PM
beretta929mm beretta929mm is offline
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If Mossberg admits this mistake and takee it in, how are they gonna fix it besides replacing the entire receiver?
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Old 02-11-2013, 2:26 PM
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pic of just the holes? I know I helped a friend out mounting a scope, and the cheap rail he bought actually sat like that because they were manufactured way out of spec. Let's see the reciever without the rails
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Is that banjo music I hear?
"Sporter" is what the drooling toothless inbred albino with the hacksaw thinks his newly created "dear riffel" is.
"Bubba" is what he and his ugly and ruined rifle really are.
First you are chopping up historic vintage rifles and sticking them in cheap and nasty looking plastic "dildo" stocks that look like some kind of futuristic sex toy that gay space aliens stick up each other's butts.
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  #14  
Old 02-11-2013, 2:26 PM
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Demand is through the roof, so this is what happens. They should fix that though. I'm curious to see the bolt holes under the rail.
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Old 02-11-2013, 8:25 PM
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cheap lopsided utg rail? did you figure it out yet?
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Originally Posted by Marcus von W. View Post
Is that banjo music I hear?
"Sporter" is what the drooling toothless inbred albino with the hacksaw thinks his newly created "dear riffel" is.
"Bubba" is what he and his ugly and ruined rifle really are.
First you are chopping up historic vintage rifles and sticking them in cheap and nasty looking plastic "dildo" stocks that look like some kind of futuristic sex toy that gay space aliens stick up each other's butts.
Next thing you know, you think "Deliverance" is a love story.
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Old 02-11-2013, 9:45 PM
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Updated with the actual drilled holes!
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  #17  
Old 02-11-2013, 9:48 PM
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Yea its off.
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  #18  
Old 02-11-2013, 10:00 PM
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That's what I'm saying but Mossberg believes otherwise.. I'm currently waiting on the shipping label and will probably have to wait another month or so.
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  #19  
Old 02-11-2013, 10:28 PM
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Quote:
Originally Posted by whyhatchu View Post
That's what I'm saying but Mossberg believes otherwise.. I'm currently waiting on the shipping label and will probably have to wait another month or so.
Agreed. The picture shows it's clearly off center.
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  #20  
Old 02-11-2013, 11:14 PM
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Any major problems with it being slightly off? If not, maybe just consider keeping it and shooting the hell out of it.
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  #21  
Old 02-12-2013, 5:16 AM
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It looks off centered but is it crooked?Take a level and put it on the edge of the rail.It may be squared but just off to the right a hair.If it is sq. then the 1/16 to a 1/8 or so isn't going to matter.
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  #22  
Old 02-12-2013, 5:27 AM
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The back holes are fine. The front holes are off centered causing the rail to be crooked.
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  #23  
Old 02-12-2013, 1:08 PM
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Quote:
Originally Posted by TANK1135 View Post
It looks off centered but is it crooked?Take a level and put it on the edge of the rail.It may be squared but just off to the right a hair.If it is sq. then the 1/16 to a 1/8 or so isn't going to matter.
It's a gun, it needs to be perfect from the manufactuer, or else the manufacturer should either fix it or close their doors now. Mossbergs are used by some LEOs, so how would a crookedly drilled receiver be acceptable?

Im with the OP, it's not only unacceptable, it's annoying knowing that an imperfect gun was sold to him.
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  #24  
Old 02-12-2013, 1:56 PM
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That sucks, OP bring the pain!!!
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Old 02-12-2013, 2:35 PM
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Send a very polite letter with pics to the CEO explaining what steps you've taken and who you're talked to and you'll get results.
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  #26  
Old 02-13-2013, 12:37 AM
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Send it back again make them make it right ! Sorry to hear you got the run around man .
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  #27  
Old 02-13-2013, 12:56 AM
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Quote:
Originally Posted by spdtiger View Post
DAMMM are mossbergs made in china now?

sorry to hear about that

iPhones are made in China. Quality is never a common complaint. You need to check your ignorant self.
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  #28  
Old 02-13-2013, 2:05 PM
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iPhones are made in China. Quality is never a common complaint. You need to check your ignorant self.
harbor freight tools are made in china too. Quality is a common complaint. The toilet seat I bought 3 months ago was made in china. It already has to be replaced. You see with chinese products, the better quality things tend to cost more. How much does an iphone cost? How much lead and chromium and mercury and arsenic do they contain?The cheap products are just that, CHEAP. Either way those holes are not drilled right. Mossberg should correct it, or rather, needs to correct it.
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Quote:
Originally Posted by Marcus von W. View Post
Is that banjo music I hear?
"Sporter" is what the drooling toothless inbred albino with the hacksaw thinks his newly created "dear riffel" is.
"Bubba" is what he and his ugly and ruined rifle really are.
First you are chopping up historic vintage rifles and sticking them in cheap and nasty looking plastic "dildo" stocks that look like some kind of futuristic sex toy that gay space aliens stick up each other's butts.
Next thing you know, you think "Deliverance" is a love story.
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Old 02-13-2013, 10:40 PM
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Received the shipping label and will be shipping out tomorrow. I will keep you guys updated when I get news!
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Old 02-14-2013, 1:29 AM
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Good luck... I'm still trying to get a replacement for a 930 rifled barrel I sent in for a crooked front sight that they lost at their factory. Last I heard they were waiting on a batch of barrels. Perhaps I should call them again... By any chance are you dealing with Roger or Manny?
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Old 02-14-2013, 7:55 AM
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I'm dealing with David. I heard he was pretty good from others but I just didn't like that he kept insisting that I'm wrong because he's never heard of this problem before
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Old 03-20-2013, 10:54 AM
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update....
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  #33  
Old 03-20-2013, 10:58 AM
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WTF indeed
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  #34  
Old 03-20-2013, 11:07 AM
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Mossberg has horrible customer service and sub-par shotguns. Remington all the way dude.
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Old 03-20-2013, 11:20 AM
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I know, should've bought a Remington but I'm one of the 7%ers out there. Didn't want my finger to accidently bump the safety when I need it most.
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  #36  
Old 03-20-2013, 11:44 AM
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Depends on which Remington.
Express? No way.

Have you accurately and precisely measured the holes yourself? Perhaps the receiver is not square or the grooved area on the top of the receiver is not straight? When measured you might find that everything lines up square with the bore and barrel and that the receiver itself is skewed (but internally straight and consistent). It might be worthwhile to put a scope on it and see what it takes to zero it.

The fact that it is a gun dosen't mean that it will be perfect. It is still a consumer product. We hold firearms manufacturers to some really high standards because their products represent possibly life saving devices. In reality, their products are just like cameras, phones, laptops, backpacks, and ammunition. Their customer service might suck, but at least they are talking to you.

Last edited by NapalmCheese; 03-20-2013 at 12:02 PM..
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  #37  
Old 03-20-2013, 11:47 AM
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Quote:
Originally Posted by NapalmCheese View Post
Depends on which Remington.
Express? No way.

Have you accurately and precisely measured the holes yourself? Perhaps the receiver is not square or the grooved area on the top of the receiver is not straight?
I have not, it just seemed too obvious to me. The receiver not being square and the grooved area not being straight would also be problems with the receiver no?

Can somebody with the same model take a picture of their rail and receiver for me?
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Old 03-20-2013, 12:10 PM
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Quote:
Originally Posted by whyhatchu View Post
I have not, it just seemed too obvious to me. The receiver not being square and the grooved area not being straight would also be problems with the receiver no?

Can somebody with the same model take a picture of their rail and receiver for me?
That can lead to cosmetic problems, but not functional problems. That doesn't mean you need to just accept it, but it does mean there may not be anything wrong with the gun in the sense of it going bang when you pull the trigger. Though if it is out of spec (wall thickness or something) you can make a good argument that it needs to be replaced as it may wear faster.

Think of it like this, if the receiver is straight internally, and it lines up correctly with the barrel, but the outside of the receiver looks like it's 30 degrees off it doesn't matter. Just like with an AR, the inherit accuracy of the gun is not affected by any slop between the upper receiver and the lower receiver. As long as the sights stay lined up, and everything is straight, it'll shoot fine.

I don't know if the receiver is machined or cast, but let's just say it's machined. The first step would be to put the billet into a jig in the mill. If the jig is not placed correctly in the mill, or if a metal shaving is caught between the billet and the jig, the mill will still cut the receiver. The cuts will be perfect (within the tolerances of the mill) but since the part wasn't placed correctly it won't be straight. However, because all of the rest of the cuts are perfect the gun can still be assembled and function, but look skewed. If something like this is what happened then I would expect one side of the receiver to be thicker than other, likewise one end to be thicker than the other. I wouldn't imagine that would be in spec, and I would imagine that QA would dump that part, but you never know what tolerances they are going to accept.
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Old 03-20-2013, 12:16 PM
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I'm suprised mossberg usually has good remarks on their CS..

But that's perfect just tell him simply hey so you just said it your self go ahead and replace my receiver at your cost and ship it to me when its ready. Thanks


Its obviously a defective and mismilled minor or not its not up to spec. Good luck hope it works out..

I could see them giving you grief for a lower end $200 gun.. But a 590 isn't cheap nor low end
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Old 03-20-2013, 12:37 PM
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Yeah, they're being friendly but they're also outright denying it. I'm just so tired of dealing when them. I purchased the firearm before the new year and still haven't been to shoot it yet.
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