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Ammo and Reloading Factory Ammunition, Reloading, Components, Load Data and more. |
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#1
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I called Dillon about the primer problem that I was having and they said it might be a problem with either the spring or the arm that advances the shell plate so they will send out new items right away, which they did. It really is nice to see a customer that really stands behind their products, I know they have the "No BS lifetime warranty" but to shave them use it in a no questions asked manner is pretty cool, Way to go Dillon!
http://www.calguns.net/calgunforum/s...d.php?t=634243 |
#2
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Did you already get the parts? I've only needed customer service once but from my experience and what I've read online they tend to send you more parts than you need, or even asked for. Curious if it was the same with you.
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#4
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They didn't send me more than I asked; however, they did send me what we discussed. I called them on Tuesday and received the package in a padded envelope on Saturday.
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#5
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Dillon's customer service is the best. I bought a used 650 press, it was missing a few parts. I visit Scottsdale frequently, so I stopped in their store front and began ordering the parts. I was given the parts for free. I explained that I was not the original purchaser and the parts were missing not broken. My explanation was of no consequence, I was given the parts. I don't know of any other business that would give such support to their product. I wish Dillon would manufacter and sell cars.
__________________
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#6
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I had a XL650 and have experienced Dillons CS as well, great people. Dillon and Hornady are really stepping it up. |
#7
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On a second 550 press I had a double charge that again I did and it was my mistake. It shook me up so bad I called to order a 650 and told them the story (650 allows a powder check 550 does not). They said they would swap it out for the difference in price. Wow! I was floored! Dillon is the best in the world and has my lifetime support. |
#8
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I had that happen, sent an email and asked for a part number I could not find for a part for a die. They gave me the part number and when I ordered they added a whole bunch of small parts to my order. Was a little shocked when I opened the package.
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#9
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#11
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I have an old 550 from the late 80's and called to get a new primer bar that had worn a bit, they not only sent me a new one free but included all the parts to update it to 550B status for FREE. They are indeed the best!
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#13
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They did the exact same thing for me!!!
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#14
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ive had the same problem, replaced same parts.....if it starts happening again try streching the spring.....per dillon cs... |
#15
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Got my .223 dies last week and discovered the charge rod for my 550B would not work with the "fail safe" setup. Called them last week and was informed that my style rod was replaced 11-12 years ago. Shipped me the new rod N/C and it was waiting for me when I got home from work this evening. I've had my Dillon for 21 years, and couldn't be happier with the rig and the follow up after the sale from Dillon.
Now if my CTS case trimmer would get here I'd be GTG. |
#16
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What primer problem were you having issues with, I had a few with the primer disc not advancing properly. Dillon ended up sending me a new primer assembly after new arms and springs didn't correct the problem...
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#17
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Yep that's why we all buy Dillon!
__________________
It's ok to be jealous. We understand your animosity. We live the life you wish you had. And of over 4000 universities and over 1700 division 1 schools, only one is simply known as "The U" |
#19
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I requested a new seating die for my dillon sdb today cause I was having issues with my sdb... Without hesitation they asked for my info, and they will ship it out to tomorrow. +1 for dillons customers service.
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#20
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I bought my first Dillon 550B in early 1987 while in college and started reloading in the space under my bed after raising it up like a bunk bed. I am still using that same machine today as well as a second 550B I bought about 10 years ago. Dillon has ALWAYS had phenomenal CS and that's why they're still at it today. Several times over the years I have received items "no questions asked" just as the OP did, for issues caused by my failure. Bottom line, even with the freebies and great CS, this equipment is nearly impossible to wear out!
I would not have any other progressive press on my bench. |
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