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  #41  
Old 10-12-2012, 10:38 AM
DiogiDoc DiogiDoc is offline
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How is your "spiff" any different than a mom and pop gun store promoting selling a specific gun because they got a good deal on it. Just because coporates tells all the employees vs a small business owner promoting it. You just need to be an informed customer. Sometimes being informed includes learning along the way. Turner's, just like Walmart or Pepboys has their place. If you do not like it then don't go there or troll here.
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  #42  
Old 10-12-2012, 11:06 AM
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Never been "sold" a gun at Turners, I have my mind made up before I walk in. Call my number I tell them make and model and start my paperwork. I have read people complain that the employees aren't too helpful towards people who want to look around or seem like window shoppers, well those people should see the faces of those waiting in line behind them.

Pasadena store is nearly a drive thru. The only time I have ever experienced a delay was the cashier computer froze for the guy in front of me when he was buying a fishing license. It was like an 8 minute delay but nothing major.
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  #43  
Old 10-12-2012, 8:47 PM
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At Turners or any frequently visited business I try to get to know at least a salesman. If my purchase goes well, all my purchases are made through that individual, I will ask for him and wait if necessary. Whether they receive a commission or not, it shows management that he is doing his job. He knows my name and I know his, just like in a small shop/store.
When work is done at the house/car, I tip the worker not the contractor/owner. Needless to say service while never guaranteed is seldon ignored.
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  #44  
Old 10-12-2012, 8:59 PM
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1) I have always had good experiences with my purchases at Turners.

2) OP's first post on Calguns is opening a thread complaining about Turners.

3) I couldn't care less about OP's opinion.
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  #45  
Old 10-12-2012, 9:05 PM
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I'll just say, as someone new to California, Turner's does not represent a good gun shop. I went in there & staff were incapable or unwilling to help. I was asking for for specific grain ammo for my AR-10 & the guy just seemed clueless.
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  #46  
Old 10-13-2012, 1:32 PM
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Originally Posted by pkajiwara View Post
I'll just say, as someone new to California, Turner's does not represent a good gun shop. I went in there & staff were incapable or unwilling to help. I was asking for for specific grain ammo for my AR-10 & the guy just seemed clueless.
Nothing you say can have any relevence, you only have four posts.
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  #47  
Old 10-13-2012, 3:46 PM
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Originally Posted by Noshida View Post
Employees should be paid commission so as to ethically guide consumers toward the best choice of product and still be rewarded for there sale./rantoff

Why? Not sure if I agree or even understand this? Best choice of product? You obviously are not familiar with retail business. Plus, no one is forcing anyone to work at Turners.
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  #48  
Old 10-17-2012, 8:34 PM
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How many posts does one need to gain relevance?
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  #49  
Old 10-17-2012, 9:05 PM
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How many posts does one need to gain relevance?
11+ (doh, u only have 10)

Last edited by DiogiDoc; 10-17-2012 at 9:09 PM..
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  #50  
Old 10-17-2012, 10:14 PM
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While i have had horrible service from the Turners in Norwalk and the old location in Torrance and will never buy anything from them again, i do not agree with the OP. While the employees attitudes can be affected by their pay, it will more likely be affected by their management. I have known tons of people to take a lower paying job to be happy at work.

As far as commission or spiffs, I'd rather not see them in any retail store. Employees should be rewarded on their behaviors, not bottom line sales.

I'm not a fan of Turners (by that i mean i will never shop there again) and I'd much rather go to Ammo bros or Rifle gear, but they obviously do something right to have 15 stores and be in business this long.
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  #51  
Old 10-18-2012, 11:33 AM
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In defense of Turner's (and other gun shops I have done business with in the last few years), I'll have to say I have always been treated very well, and with the utmost respect.....Turner's in Corona, and their store in Orange for both new purchases and PPT's. Also both Ammo Bros stores for numerous transactions. Hell, even Bass Pro in Rancho for the one gun I bought there.
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  #52  
Old 10-18-2012, 11:43 AM
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The truth is, its always going to be hit or miss. location, whose helping you, their mood, time of day, how busy they are or if they don't like you. I have had good and very bad experiences with turners and other gun stores. What sucks is this seems to be the standard with gun shops. I have been to other industries retailers or restaurants where the customer service is excellent ALL THE TIME! Its just like McDonalds and most other fast food. They treat you like **** because they can. You'll be back to eat there again regardless.
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  #53  
Old 10-18-2012, 3:28 PM
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Well I'll be damned, LBDamned said it spot on.
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  #54  
Old 10-18-2012, 6:43 PM
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Lol DiogiDoc.
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  #55  
Old 10-19-2012, 1:55 AM
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I guess I would ask the OP if he would like it if I went to where he works and told him how to flip his burgers?

And what the hell is with this whole "Walmart = Bad" garbage? Heaven forbid that some of us poorer folks can have the opportunity to pay lower prices for things we need/want.
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  #56  
Old 10-19-2012, 9:01 AM
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Quote:
Originally Posted by Noshida View Post
Nothing you say can have any relevence, you only have four posts.
hahahaha
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  #57  
Old 10-19-2012, 11:01 AM
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I've purchased guns and supplies at Turners FV with no problem. I wish there was a store closer to South OC. I've found it best to get there early, as in when the doors open on the first day of a sale. That way you're first in line for any limited stock. The savings are usually worth the effort.
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  #58  
Old 10-19-2012, 10:01 PM
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I have to say that each turners ive been into has been pretty normal for a gun store. Yes they can get better prices due to volume. As a consumer use your money wisely, do your own research. rent the gun first. try a friends. many ways to try a new gun before you fill out the 4473

turners gets a bad rep for the most part, all gun stores have to deal with this. its just how it is in the gunstore world. it aint the wild west anymore with every 5&10 has a guns & ammo selection....imagine that, behind that 7-11 counter a springfield 1911 GI for 700 and stacks of ammo next to the cigs
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  #59  
Old 10-19-2012, 10:39 PM
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Ive been a turners customer for many years, and have seen good and bad sales rep. its just a matter of finding a good one and dealing with only them.

I think ive experienced one of those "spiffs". I dont have a problem with commission if its built into the price and not added later. Let me explain, I went in to a turners store and purchased a consignment shotgun. The shotgun was in mint condition, and the clerk helping me said there was no box for the gun, and suggested that i buy a gun sock off the shelf and he will sack it up and keep it safe during the 10 day wait. So i did, he said to mention his name at the register when i bought it, which i did. The price of the gun sock was $12, which seemed high. Without making a fuss, on seperate occasions ive double checked the shelf sticker price of the gun sock ...$8.
I assume this clerk made a $4 commission or "spiff".
If the shelf price was $12 and he made $4, no problem ...good.
But jacking up the price at the register sucks, and it doesnt make me want to help good employees.
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  #60  
Old 10-20-2012, 11:46 AM
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Anyone else catch this? Looks to me like Noshida has only four posts as well. Im no genius but that looks like BS to me.

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Nothing you say can have any relevence, you only have four posts.
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  #61  
Old 10-20-2012, 1:43 PM
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Anyone else catch this? Looks to me like Noshida has only four posts as well. Im no genius but that looks like BS to me.
If you add context to that post from the previous ones in the thread, he was joking. People said it was suspicious all his new posts were made in this thread.
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  #62  
Old 10-21-2012, 8:31 AM
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Quote:
Originally Posted by Green Ice Dragon View Post
I guess I would ask the OP if he would like it if I went to where he works and told him how to flip his burgers?
This post made me laugh. OP is probably a troll since he hasn't responded. Unfortunately retail is a tough business. There shouldn't be a variance in store practices unless mandated by law like the products not for sale in Reseda. If I were the district manager I would closely watch these threads to find out areas of opportunity. You can't run the business on sales alone.
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  #63  
Old 10-22-2012, 3:59 AM
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What's hard about being in customer service today is that there are a lot of people who feel entitled to a certain level of treatment whenever they're dealt with, and if they don't get their knob shined just right then the business in question is a TERRIBLE one. For example, try to look up your favorite restaurant or whatever on the YELP pages-there's hardly any business there that has stellar ratings from people that post reviews, and that's because people just love to complain about things. Even if a place is deemed as a "good" one there will always be something to nitpick about.

All of the OP's/troll's points about Turners are moot and pointless.
1. Spiff, shmiff, whiff...who gives a damn. Show me one business that doesn't try to steer you into a particular product and/or doesn't reward their employees for selling that product.

2. Pay? It isn't our concern what Turner's pays their employees. What, are we their Union reps or something?

3. Attitude is all in the eye of the beholder. Don't expect to make new Facebook friends from these people and you'll be fine; these people are here to sell guns & ammo and nothing more. Conversely, I'm there to buy guns and ammo, and not much more. Well, I do like harassing their girls at the cashier stations but that's another thread.

In other words..........people who complain about businesses just need to get a life...
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  #64  
Old 10-22-2012, 8:40 AM
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Quote:
Originally Posted by bobdev View Post
I've purchased guns and supplies at Turners FV with no problem. I wish there was a store closer to South OC. I've found it best to get there early, as in when the doors open on the first day of a sale. That way you're first in line for any limited stock. The savings are usually worth the effort.
^This. I've also had good experiances at the Orange and Corona Stores, I've purchased firearms at all three. One closer to South OC would be nice as I'm no longer commuting. =)
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  #65  
Old 10-22-2012, 8:47 AM
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I agree with the OP about having a more consistent process. I've had one too many bad experiences at Turners, so I choose not to give them my business. Customer service is important to me, I'd rather pay a little more for a better experience.
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  #66  
Old 10-22-2012, 8:25 PM
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Quote:
Originally Posted by Distro View Post
If you add context to that post from the previous ones in the thread, he was joking. People said it was suspicious all his new posts were made in this thread.
Ah, perhaps I had forgotten that by the time we got this far in the thread.
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  #67  
Old 10-24-2012, 9:05 PM
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Turners has come a long way the last two years. Sure, they will never reach the level of a Rifle Gear, but they are way better than in the past under the old management. I have had my share of issues with Turners, but they can all be traced back to one single employee who just has a horrible attitude.

I also have had great experainces with many others at Fountain Valley, Signal Hill, Orange, Corona, Chino, and Redondo.

I do not like to do tranfers there because it takes so darn long some of the time.

But to compare them to Pep boys or wal mart...thats just a low blow. They are more like a mcdonalds type place.
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  #68  
Old 10-24-2012, 9:10 PM
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Seriously....Rifle Gear?
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  #69  
Old 10-24-2012, 9:34 PM
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Wow this new guy just posted his opinion and you guys jump all over him? You guys are harsh.
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  #70  
Old 10-24-2012, 10:10 PM
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Quote:
Originally Posted by TheHammerOfTruth View Post
Seriously....Rifle Gear?
Could not agree with you more on that statement.

What makes you think this guy is a new guy, low post count? Probably an existing member under a new handle that wants to piss and moan about Turner's or even simpler yet, just another Troll.
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  #71  
Old 10-24-2012, 11:55 PM
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Originally Posted by bubbapug1 View Post
Turners has come a long way the last two years. Sure, they will never reach the level of a Rifle Gear, but they are way better than in the past under the old management. I have had my share of issues with Turners, but they can all be traced back to one single employee who just has a horrible attitude.

I also have had great experainces with many others at Fountain Valley, Signal Hill, Orange, Corona, Chino, and Redondo.



But to compare them to Pep boys or wal mart...thats just a low blow. They are more like a mcdonalds type place.
+1 to the Corona store... I just jailed a M&P15 sport there yesterday... Mike N. and a older guy with a silver beard whose name I did not catch were awesome people. Took their time and was very knowledgeable about the Kimber and the rifle I was looking at. Never felt rushed, when I went out to the truck to get papers Mike had no problem ushering me back to the front of the Q. I've only been to the signal hill, norwalk and corona, and fountain valley turners and each time I've been there has been pleasant... I'm not trying to say you're wrong.,... each has their own opinion but if you have these grievances I suggest shop somewhere else... I only went to turners because the usual mom and pop I go to was out of my way yesterday and the sports have been hard to find lately... (for me)... Anyways, thats my .02... have a good night brothers
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  #72  
Old 10-25-2012, 7:38 AM
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I find Riflegear to be arrogant. I walked in with a question about a shotgun issue I had and they told me they do not carry that model, end of discussion. Then I went to OC Armory with the same question, they had me bring in the shotgun and 30 minutes later not only was my issue solved but the owner was happy to have learned about the shotgun for other customers who may come in. So there.
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  #73  
Old 10-25-2012, 9:50 AM
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I find Riflegear to be arrogant. I walked in with a question about a shotgun issue I had and they told me they do not carry that model, end of discussion. Then I went to OC Armory with the same question, they had me bring in the shotgun and 30 minutes later not only was my issue solved but the owner was happy to have learned about the shotgun for other customers who may come in. So there.
the explanation is in your own statement of experience... Rifle Gear is not an Armorer... by nature of their name alone, OC Armory is and therefor makes sense that they would fix guns.

If you went to Turners (or any gun store with no armorer/gunsmith) with a gun issue (especially on a gun they don't carry), there's nothing they can do for you (other than refer you to a gunsmith/armorer).
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  #74  
Old 10-25-2012, 10:00 AM
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Originally Posted by LBDamned View Post
the explanation is in your own statement of experience... Rifle Gear is not an Armorer... by nature of their name alone, OC Armory is and therefor makes sense that they would fix guns.

If you went to Turners (or any gun store with no armorer/gunsmith) with a gun issue (especially on a gun they don't carry), there's nothing they can do for you (other than refer you to a gunsmith/armorer).
No, OC Armory is not an armorer, but he cares more about his customers. I can sit in the shop for an hour and just chat (as long as I do not interfere with business dealings). You can't do that at Riflegear. It gets slow and they disappear into the back.
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  #75  
Old 10-25-2012, 10:17 AM
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Originally Posted by winnre View Post
No, OC Armory is not an armorer, but he cares more about his customers. I can sit in the shop for an hour and just chat (as long as I do not interfere with business dealings). You can't do that at Riflegear. It gets slow and they disappear into the back.
I wonder why they have the word "Armory" in their name...

And I wonder why they list Gunsmith Services on their webpage?

I also wonder why they would bother to have an 07 FFL license if they don't do any gunsmithing? Oh, wait - they do SSE (in addition to "other gunsmith services").

Rifle Gear is not what OC Armory is... can't expect the same service.
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  #76  
Old 10-25-2012, 10:27 AM
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So... My experience with Turners has come down to the employee.

Some of the part time employees are AWESOME
They are gun people who work there to get deals a d to hand out around gun people

When I purchased a ruger 45/22, they counter man asked If i knew how to field stip it as there is a tricky part. He offer to show me. Then he had me repeat it twice in the store.

This guy went above what I expected

There are other times that the prior owners/ management just missed on an easy upsell/ better experience.
Example
I purchased an SKS years back (prior owners) and the clerk did not to pick up the gun to read the serial number as it was caked with cosmoline.

I asked to also buy stripper clips and it took 3 employees to find them.

It seemded like a checklist for the SKS would help everyone
1) gun is covered in cosmoline- consider buying a can or two of gunblaster
2) this gun shoots from an internal magazine- conside buying a package of stripper clips
3) ammo
4) rubber gloves for degreasing-

It seems like at times Turners gets too busy- they them have to trade customer service for speed

As they have a lot of non gun owners shopping or maybe looking, they sometimes hurry off to another customer and lose a sale.

Overall I am happy and a repeat customer of the store and I am glad that the new owners are expanding the firm.

For those of you who do not recall what gun ranges, stores and gunshows looked like in 1994 and 1995- well they went from being packed to being ghost towns

When Obama is reelected and the Firearms Ban- part 2 goes into effect, I hope that the shops will fair better than they did in 1995
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Old 10-25-2012, 10:34 AM
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Originally Posted by hermosabeach View Post

When Obama is reelected and the Firearms Ban- part 2 goes into effect, I hope that the shops will fair better than they did in 1995


you are such a pessimist.

and I really hope you're wrong!
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  #78  
Old 10-25-2012, 12:55 PM
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Originally Posted by LBDamned View Post
I wonder why they have the word "Armory" in their name...

And I wonder why they list Gunsmith Services on their webpage?

I also wonder why they would bother to have an 07 FFL license if they don't do any gunsmithing? Oh, wait - they do SSE (in addition to "other gunsmith services").

Rifle Gear is not what OC Armory is... can't expect the same service.
Some places have FORT in their name but I see nothing resembling a fort when I arrive. Anyway YES they are an 07 FFL but the point is when I walked in with my shotgun issue he had NO IDEA what it could be, and he found out. Yes he is different than Riflegear. Thank God.
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  #79  
Old 10-25-2012, 2:29 PM
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LBDamned LBDamned is offline
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Quote:
Originally Posted by winnre View Post
Some places have FORT in their name but I see nothing resembling a fort when I arrive. Anyway YES they are an 07 FFL but the point is when I walked in with my shotgun issue he had NO IDEA what it could be, and he found out. Yes he is different than Riflegear. Thank God.
he should... he's a gunsmith (an 07 FFL at that)... Rifle Gear is not. Apples to Oranges.

My dentist wont give me a chest X-Ray. That bastard!
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Old 10-25-2012, 2:40 PM
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winnre winnre is offline
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He didn't charge me either, since he learned something too.
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